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internet is slow all of the sudden


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1 reply to this topic

#1 HappyHazard

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Posted 15 August 2009 - 09:05 PM

About a week ago there was a storm and lightning struck directly beside my house, it shut off all the power for a moment and when I turned my computer back on it only sounded like the fan was blowing very hard, so I turned it off and back on and it worked, well when I got it back up and running, my internet suddenly was drastically slower, I allways get 150-200kb/s but now I get 20 at most. I already restarted my PC and modem, and I have a wired connection to my modem. PLEASE help having slow internet is such a pain. I tried everything I could think of please help me.

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#2 Orange Blossom

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Posted 15 August 2009 - 10:01 PM

Hello,

I see that you have a HiJack This log posted here: http://www.bleepingcomputer.com/forums/t/249860/help-with-virus/ and from what I see, at least a part of your internet issues is a result of the infection.

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

If you are still experiencing issues with your internet speed once you have been declared clean, please send a Private Message to a moderator to reopen this topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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