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HijackThis Log: Please help Diagnose


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9 replies to this topic

#1 booh

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Posted 15 August 2009 - 04:31 PM

Hi,
First thing's first, my log is attached. Whenever I try a google search result and sometimes in just general web browsing I'm redirected to something totally different. Ive tried Spybot, Adaware, Malwarebytes, SuperantiSpyware, you name it.. Initially I'm a Mcafee user but as you can see that hasn't gotten me any where, even on the phone with them. I've contacted my computer's manufacturer and even my internet service provider. Initially the problem was a trojan that was detected by Mcafee but couldn't be deleted and also the virus scanner wasn't functioning at all. That problem was resolved, however after I was scammed by the supposedly infamous "Windows Antivirus Pro".. It was dealt with by the anti virus/spyware programs listed above. However the redirection problem still persisted.. I've been redirected to utterly random web pages that I do not wish to view. All the legitimate anti-spyware programs Ive used including Spware Blaster/Guard have not detected anything. Nothing has worked thus now I'll leave my Hijackthis log with you hoping this problem can and will be resolved. Thank you.

Attached Files



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#2 Buckeye_Sam

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Posted 16 August 2009 - 01:00 PM

Hello! :thumbup2:
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 booh

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Posted 16 August 2009 - 04:23 PM

Alright thank you! In the process I recieved this message..

Rootkit !!

ComboFix has detected the presence of rootkit activity, and needs to reboot the machine. Kindly note on paper, the name of each file. We may need it later.
C:\WINDOWS\system32\drivers\SKYNETfrmodwr.sys
C:\WINDOWS\system32\SKYNETqhhbchqx.dll
C:\WINDOWS\system32\SKYNETjxbomupe.dat
C:\WINDOWS\system32\SKYNETdlskkhae.dll
C:\WINDOWS\system32\SKYNETjnbowbor.dat


Other than that, the scan went as though I were told it would and the log is attached as well.

Attached Files



#4 Buckeye_Sam

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Posted 17 August 2009 - 10:37 AM

Copy and paste ALL the following text in the Quote box below into Notepad.
Click on File(in the menu at the top)>Save as../Save as Type: 'All Files' /File name: CFScript to your desktop.

RegLock::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]

File::
c:\windows\system32\bincd32.dat
c:\windows\system32\sysnet.dat
c:\windows\ppp4.dat
c:\windows\ppp3.dat

Folder::
c:\windows\system32\images
Prior to running Combofix.exe you should disable your antivirus program.

Now drag then drop the CFScript file onto ComboFix.exe as seen in the image below.

Posted Image

This will start ComboFix again.
After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.


===================


Please do an online scan with Kaspersky WebScanner.
  • Please visit the Kaspersky Online Scanner website.
  • Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 booh

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Posted 18 August 2009 - 01:47 PM

I tried to scan with kaspersky but It didn't respond several hours later. When I tried to run again it apeared in a strange language. But ComboFix worked fine.

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#6 Buckeye_Sam

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Posted 19 August 2009 - 10:07 AM

I've noticed that kaspersky has been kind of pig for everyone lately. Let's try another scanner.

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

How is your computer behaving now?
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#7 booh

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Posted 21 August 2009 - 01:53 AM

6 threats were found in total and were deleted!
No more redirecting links of any sort! As it seems the problem was resolved! Thank you so much! :D

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=53251
esets_scanner_update returned -1 esets_gle=53251
# version=6
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6048
# api_version=3.0.2
# EOSSerial=e5767ec085b11f4cbebf0ff963008f7e
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-08-21 06:39:12
# local_time=2009-08-21 02:39:12 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5121 21 100 88 37528385312500
# scanned=175264
# found=6
# cleaned=6
# scan_time=15531
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP489\A0265981.exe probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\system32\wispex.html Win32/Adware.WinAntiVirus application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
D:\I386\APPS\APP17286\src\CompaqPresario_Spring06.exe a variant of Win32/AdInstaller application (deleted - quarantined) 00000000000000000000000000000000 C
D:\I386\APPS\APP17286\src\HPPavillion_Spring06.exe a variant of Win32/AdInstaller application (deleted - quarantined) 00000000000000000000000000000000 C
D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP491\A0266014.exe a variant of Win32/AdInstaller application (deleted - quarantined) 00000000000000000000000000000000 C
D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP491\A0266015.exe a variant of Win32/AdInstaller application (deleted - quarantined) 00000000000000000000000000000000 C


#8 Buckeye_Sam

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Posted 21 August 2009 - 11:33 AM

Looks good :)

Just a few last steps and some recommendations for you.


We need to remove Combofix now that we're done with it.
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

  • Posted Image



==================



Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

:thumbup2: :)
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#9 booh

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Posted 28 August 2009 - 06:34 PM

it worked thanks

#10 Buckeye_Sam

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Posted 29 August 2009 - 11:03 AM

I'm glad I could help you out! :thumbup2:

Now that your problem appears to be resolved, this thread will be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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