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Help, safe mode restarts, loading your personal settings


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#1 weadsd

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Posted 15 August 2009 - 04:26 PM

I have a Gateway computer, Windows XP.
My computer's been having a problem, every time I try to go through Safe Mode, it would always restart.
So therefore, no SAFEMODE for me.
When I try to start up normally, my computer would hang on Loading your personal settings. This one time, however, did go through that and I can't do anything, my mouse over the taskbar would display a hour glass. There are no desktop icons either, but I don't even get that anymore, it hangs on the Loading your personal settings now.
Please help me, and I also do not have any WIndows CD and I do wish to save some money.. Thank you for your time and effort.

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#2 boopme

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Posted 15 August 2009 - 08:37 PM

hello and welcome. let's try it this way.
Run VIPRE Rescue Program

Hopefully this has allowed us to now run MBAM.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 weadsd

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Posted 15 August 2009 - 09:10 PM

But my computer can't get passed Loading Personal settings and safe mode.
Or does that not matter?

#4 boopme

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Posted 15 August 2009 - 09:18 PM

I am hoping the Vipre will run and clear somethings.. Try safe mode with Networking.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 weadsd

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Posted 15 August 2009 - 11:22 PM

Can't go through SAFE MODE*
It's like, restarts every time I try to access it.
Is the only way to go, the CD way?
And which cd..

#6 DaChew

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Posted 15 August 2009 - 11:37 PM

Please download the Avira AntiVir Rescue System.
alternate download link
Place a blank CD in your burner and double-click on the rescue system package (rescuecd.exe) to burn it to a CD/DVD which you can then use to boot your computer and run a scan. For detailed instructions, refer to the Tutorial for Avira Rescue CD. If you encounter problems running Avira AntiVir Rescue System, you can get further assistance at the Avira Tools Support Forum.


You would need another computer obviously
Chewy

No. Try not. Do... or do not. There is no try.




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