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Mouse freezes when I switch users...

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#1 ayahyaha


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Posted 15 August 2009 - 03:02 PM


I have Win XP Home. When I switch user accounts (without logging off--only switch users) the mouse freezes up.

Both user accounts have administrator privileges. This happens *every* time I switch users.

I can unfreeze the mouse by using Ctrl+Alt+Del to log off.

I have scanned my system for virus and malware with ESET NOD 32 Antivirus and Malwarebyte's Anti-Malware. I also run Spyware Guard.

Also, I have recently run Disk Cleanup and Defrag.

Any ideas?


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#2 dc3


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Posted 15 August 2009 - 03:13 PM

Hi ayahyaha, welcome to BleepingCoomputer.

Look in the Event Viewer and see what errors are showing up at the time that this is happening. Each error will have its own date and time shown.

Start> right click on My Computer> Manage> Event Viewer.

On the right side of the page you will see the options Applications, Security, and Systems, double click on Systems. There are eight columns on this page, the three that you will want are Type, Date, Time, and Event.

The errors will appear in the Type column, they are red dots with a white X inside of them.

Warnings will appear as a yellow trinangle with an exclamation mark inside.

When you see an error, double click on it and see what the description is.

Please post the error code/s found in the Event column and the descriptions back in this topic.

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#3 ayahyaha

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Posted 15 August 2009 - 03:32 PM

Hi there! Thanks for your response.

I just learned that when the mouse is locked up, the Windows key doesn't function, either. The rest of the keyboard does.

So, I checked the Event Viewer after I locked the mouse up again, and switched users to unlock it.

The only error listed was this one (from two hours ago):

Event: 9
"The device, \Device\Ide\IdePort0, did not respond within the timeout period.

For more information, see Help and Support Center at [url="http://go.microsoft.com/fwlink/events.asp.""]http://go.microsoft.com/fwlink/events.asp."[/url]

That doesn't seem to be related...?


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