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Hijack This Log Diagnosis


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4 replies to this topic

#1 getzy57

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Posted 15 August 2009 - 02:55 PM

My internet explorer is really slow and quite often I get the "page cannot be displayed" error. Just wondering if someone could help me. Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:51:42 PM, on 8/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe

--
End of file - 5974 bytes

Thanks in advance.

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#2 Elise

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Posted 29 August 2009 - 08:43 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 getzy57

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Posted 30 August 2009 - 06:16 PM

Thanks for the reply. As I said before, my internet speed has just been really slow. Internet explorer hardly even loads pages any more, I just get the "page cannot be displayed...". I just have the basic windows firewall running and no antivirus software as of yet, which probably doesn't help. I only have an older version of norton antivirus which I haven't found to be that useful so I didn't put it on, so any antivirus/firewall suggestions are welcome as well. Anyway, here is the log:

DDS (Ver_09-07-30.01) - NTFSx86
Run by Larry at 16:59:05.17 on Sun 08/30/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.654 [GMT -6:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Larry\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.msn.com
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Page_URL = hxxp://www.msn.com
mDefault_Page_URL = hxxp://www.msn.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1303.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1303.0\msneshellx.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Google Update] "c:\documents and settings\larry\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"
mRun: [OPSE reminder] "c:\program files\scansoft\omnipagese2.0\eregeng\ereg.exe" -r "c:\program files\scansoft\omnipagese2.0\eregeng\ereg.ini"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll

============= SERVICES / DRIVERS ===============

R2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-3-7 234888]
S4 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-3-7 464264]

=============== Created Last 30 ================

2009-08-15 16:51 411,368 a------- c:\windows\system32\deploytk.dll
2009-08-15 16:51 73,728 a------- c:\windows\system32\javacpl.cpl
2009-08-15 13:17 <DIR> --d----- c:\program files\Trend Micro
2009-08-11 23:49 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx
2009-08-11 23:49 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll
2009-08-07 03:24 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-08-07 03:02 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-07 03:02 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-08-07 03:02 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-07 03:02 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-07 03:02 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-07 03:02 <DIR> --d----- C:\46ae4e5dd224a837fa1e9c02ee9724
2009-08-07 03:02 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-07 03:02 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-07 03:02 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-05 03:01 204,800 -c------ c:\windows\system32\dllcache\mswebdvd.dll
2009-08-01 18:23 23 a------- c:\windows\BlendSettings.ini
2009-08-01 15:12 <DIR> --d----- c:\program files\Bethesda Softworks

==================== Find3M ====================

2009-08-05 03:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-27 22:02 137,928 a------- c:\windows\system32\drivers\PnkBstrK.sys
2009-07-27 22:01 189,768 a------- c:\windows\system32\PnkBstrB.exe
2009-07-27 22:01 75,064 a------- c:\windows\system32\PnkBstrA.exe
2009-07-17 13:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-12 12:21 233,472 a------- c:\windows\system32\wmpdxm.dll
2009-07-03 11:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-16 08:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 08:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-12 06:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 08:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 00:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-03 13:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-04-18 18:26 245,760 a--sh--- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2009-04-18 18:26 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009041820090419\index.dat

============= FINISH: 16:59:20.97 ===============

#4 htv8

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Posted 04 September 2009 - 06:07 AM

Hello getzy57, and welcome to BleepingComputer.com! I will be handling your log to help you get cleaned up. :thumbup2:

We apologize for the extra delay in responding to your request for help. Here at BleepingComputer.com we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not, please perform the following steps below so we can have a look at the current condition of your machine.

If you do not make a reply witin the next 5 days, we will need to close your topic.

Please take note of some guidelines for this fix:
  • I will start working on your malware issues, this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Refrain from making any changes to your computer including installing/uninstalling programs, deleting files, modifying the registry, and running extra scanners or fix programs not requested by me: doing so could change the results in the reports I request.
  • The process is not instant: even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I tell you your machine is clean. Just because a symptom disappears does not mean your system is clean. We do not want to clean you part-way, only to have the system re-infect itself.
  • If you do not understand any step(s) provided, please stop and ask your question(s) before proceeding with the fixes. I would much rather clarify instructions or explain them differently than have something important broken.
  • Please set aside enough time to complete all the steps in each post and follow the instructions in the order stated.
  • After 5 days if a topic is not replied to we assume it has been abandoned and it is closed. If for any reason you cannot complete instructions within that time, that's fine, but please let me know: just post back here so that I know you are still here. This is to ensure that your topic remains open and I don't close it to start a new post.
    NOTE: In the upper right hand corner of the topic you will see a button called Options. If you click on this button, a drop-down menu will expand. By choosing Track this topic and then choosing Immediate Email Notification, followed by clicking Proceed, you will be advised when I respond to your topic. This facilitates the cleaning procedure. The topics you are tracking can be found here.
  • Please reply to this thread using the Add Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Reviewing your log(s) requires an amount of research, so please be patient. However, if I have not posted back within 24 hours, feel free to send me a Personal Message (PM) with your topic link.


As your situation may have changed, please post a new set of logs from DDS (including the Attach.txt log I would like to see!) and a description of any remaining problems or symptoms. Please refer to this page and in step #6 there are instructions on downloading and running DDS.

Then, please check for rootkits with RootRepeal:

So for your next reply, I would like to see:
  • the DDS logs:
    • DDS.txt
    • Attach.txt
  • the RootRepeal report (RootRepeal.txt)
  • a description of any remaining problems
Thanks again and we apologize for the delay.

With kindest regards,

htv8
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

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#5 htv8

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Posted 09 September 2009 - 01:14 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

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