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Cannot run antimalware and redirect to


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13 replies to this topic

#1 John_2009

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Posted 15 August 2009 - 11:51 AM

Hello,

My name is John. I cannot run any antimalware softwares, such as combofix, malwarebytes and spybot, even in safe mode. I am also blocked getting on website for malwarbytes and was redirected to stopzilla website. When I downloaded combofix, malwarebytes or spybot from my labtop and renames the executive files. They could be started, but shut down and diappeared within 5 seconds.

hope someone can help,

thanks in advance.

John

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#2 Elise

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Posted 15 August 2009 - 11:55 AM

Hi John and :thumbsup: to BleepingComputer!

Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.


Lets see if we can find out what is wrong with your computer!

ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

regards, Elise


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#3 John_2009

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Posted 15 August 2009 - 11:53 PM

Hi, Elise

First, thanks for your quick response. I did what you asked in your reply. I installed the rootrepeal successfully. I started the scan, but it shut down within 15 seconds, similar to what happened to spybot and walwarebytes on my computer. So, I cannot post the report.

Thanks

John

#4 DaChew

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Posted 16 August 2009 - 12:10 AM

Have you backed up any data before it's too late?

There are a lot of infections with these symptoms, here's one

http://www.bleepingcomputer.com/forums/t/249117/antispy-protector-2009-rootkit-big-trouble/

AntiSpy Protector 2009 + Rootkit = Big Trouble!
Chewy

No. Try not. Do... or do not. There is no try.

#5 Elise

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Posted 16 August 2009 - 01:33 AM

Hi John!

Lets try something else here!


ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by elise025, 16 August 2009 - 03:09 AM.

regards, Elise


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#6 John_2009

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Posted 16 August 2009 - 12:47 PM

Hi, Elise

Thanks for your quick response. I completed the ATF-cleaner successfully. Unfortunately, when I ran Dr Web cureit scan, the window shut down "A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. ..."

I restarted the computer, the same thing happened. The following is the technical information.

*** Stop: 0x0000007E (0xc0000005, 0xF7628DFA, 0xF7BCBBB0, 0xF7BCB8AC)

*** iaStor.sys - Address F7628DFA base at F761A000, DateStamp 40608c73

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or ..."

Thanks,

John

#7 Elise

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Posted 16 August 2009 - 01:11 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

regards, Elise


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#8 John_2009

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Posted 16 August 2009 - 05:33 PM

Hello,

My name is John. I cannot run any antimalware softwares, such as combofix, malwarebytes and spybot, even in safe mode. I am also blocked getting on website for malwarbytes and was redirected to stopzilla website. When I downloaded combofix, malwarebytes or spybot from my labtop and renames the executive files. They could be started, but shut down and diappeared within 5 seconds.

I cannot run McAfee scanner on demand. Both AVIRA and McAfee detected the following malware. However, after it was deleted, it would recur. The following is the log from AVIRA:

"Virus or unwanted program 'ADSPY/Generic.43418.1 [adware]'
detected in file 'C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP952\A0135321.exe.
Action performed: Delete file"


I was asked to post a new topic by "Am I infected" forum. The following are the summaries. Please also see the detail in the link: http://www.bleepingcomputer.com/forums/t/249827/cannot-run-antimalware-and-redirect-to/



I installed the rootrepeal successfully. I started the scan, but it shut down within 15 seconds, similar to what happened to spybot and walwarebytes on my computer. So, I cannot post the report.

I completed the ATF-cleaner successfully. Unfortunately, when I ran Dr Web cureit scan, the window shut down "A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. ..."

I restarted the computer, the same thing happened. The following is the technical information.

*** Stop: 0x0000007E (0xc0000005, 0xF7628DFA, 0xF7BCBBB0, 0xF7BCB8AC)

*** iaStor.sys - Address F7628DFA base at F761A000, DateStamp 40608c73

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or ..."

According to the forum guidance, I downloaded DDS, but it was stuck there without any response.


Hope someone could help me,

Thanks in advance,

John

#9 Orange Blossom

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Posted 16 August 2009 - 05:43 PM

Hello John_2009,

I merged the topic you created in the HiJack This forum to your previous topic here in the Am I Infected forum since you were unable to produce any logs.

Since you could not get DDS to run, please try this:

Download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Please start a new topic and post your log in the HijackThis Logs and Malware Removal forum, NOT here.
  • Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here and you will receive further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#10 John_2009

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Posted 16 August 2009 - 07:12 PM

Hi, Orange

Thanks for your response. I ran RSIT, but it stopped in 5 seconds. I reran it, but it was shown that "windows cannot access the specified drive, path, or file. You may not have the approproiate permissions to access the item."

Thanks,

John

#11 Orange Blossom

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Posted 16 August 2009 - 10:59 PM

Okay, since that didn't work, try this:

Please download runscanner.zip and save to your desktop.
  • Create a new folder on your hard drive called Runscanner (C:\Runscanner) and extract (unzip) the file there.
    (click here if you're not sure how to do this.)
  • Double-click Runscanner.exe to launch.
  • Select Beginner mode and click Ok.
  • Select Do a full scan and save a log file (default is Full Scan) to start.
  • Please be patient and do not use your computer during the scan.
  • When the scan is complete, a window will open asking you to save runscanner.run. Click Cancel.
  • Another window will open asking you to save runscanner.log.
  • Save it to your desktop and "Save as type: Runscanner log file [*.log].
  • The log file will automatically open in Notepad.
  • Go to the top menu, click on "Format" and uncheck "Word Wrap" if checked.
  • Copy and paste the contents of the log file into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
  • Exit Runscanner when done.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.

If Runscanner did not work, then reply back here and I'll get someone more knowledgeable than I to provide further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#12 John_2009

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Posted 17 August 2009 - 12:29 AM

Hi, Orange

I ran the program, but it again stopped shortly after scanning.

Thanks,

John

#13 Elise

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Posted 17 August 2009 - 01:25 AM

Hey John, try OTL. If it works, post the log in the HJT forum.

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards, Elise


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#14 Orange Blossom

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Posted 17 August 2009 - 02:14 PM

Hello John_2009,

I'm glad you were able to produce the OTL logs. Yeah! I have split those two posts off and moved them to the HiJack This forum. I edited in most of the information from the post I previously merged back here into the first post. You can find the topic here: http://www.bleepingcomputer.com/forums/t/250317/cannot-run-antimalware-and-redirect-to/ Please be sure to visit the topic and subscribe to it. It would also be wise to check the topic every day for a response since the e-mail notification system doesn't always work.

Now for the hard part: waiting.

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, possibly over a week perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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