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malwarebytes doesn't startup on xp


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#1 Truth Seeker

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Posted 15 August 2009 - 11:09 AM

My girlfriend got the pc 2010 anti spyware virus. I found this site for her, and she downloaded the malwarebytes program as in structed. When she installed it she says, It like closes the finish screen then does nothing". i asked her if she clicked the box that says to start the program automatically, and she says she did. then i asked her if she coudl run it from "programs" or whereever it's stored and she says it still does nothing.

I've got vista nd it works for me. (recently got a trogen that i've had for a while removed, no thanks to nortan). anyway, i was wondering if anyone has any suggestions.

She won't get on her comp until someone replies, so help would be appriciated.

thank you.

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#2 garmanma

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Posted 15 August 2009 - 11:47 AM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.

------------------------------------------------------------

Also try ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#3 Truth Seeker

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Posted 15 August 2009 - 01:48 PM

here is the step by step of things that we've done to fix the problem, and it hasn't worked.

downloaded mbam
shut down all programs
changed mbam to myscan.exe
opened the program
Select language..English..ok
Setup malware bytes anti malware screen this will install malwarebytes antimalwate on your computer it is rexomendes to close all other applications before continuing Clio next to continue
I clicked next
The license agreement comes up
I read it
I click I accept the agteement
Then I click next
The information page comes up
I read it

Select start menu folder
Again I'll use the default one
I click next to continue
Select additional tasks
As a default the create desktop icon us selected
Create a quick launch icon is not
I click next to continue
Ready to install
Click install to continue with the installation or back to review or change any settings
I click install
It says it installs
Completing the malwarebytes antimalwate set up wiZard
Click finish to exit set up
Update malwarebtes antimalwware is preselected
So is launch malwarebytes antimalware
I click finish to exit set up
The box disappears and nothing happens

went into computer, program file, mbam
mbam.exe is not there. the only files in that folder are: languages folder, changes.rtf, License.txt, Mbam compiled HTML help file, Mbam - malwarebytes antimalwate malwarebytes corporation, Mbam.dll, Mbam-dor, Mbamext.dll, Mbamgui, Mbamservice, Ssubtmr6.dll, Unis000.dat, Unins000 setup/uninstall, unins000 outlook item, Vbalsgrid6.ocl,, Zlib.dll,

uninstalled the program
successfully removed

rebooting comp

selected safe mode, and hit enter
I get coding that says multi(0)disk(0)rdisk(0)
partition(2)\windows
Then the screen turns blue
It goes black and says windows was not restartwd successfully
It says if u don't know why it didn't start sucessfully to start windows bormally
Normally
So I select that
And windows starts


tried installing and running ATF. the program removed alll the temp files, as it was supposed to, but the virus is still there.

Haven't installed SAS because comp is unable to load in safe mode.


It just kept bringing up the screen saying it couldn't start in safe mode Ns to start windows normally
So I hit enter once I selected start windows normally
And it would start windows
Then the screen would come up again
so the comp is shut down for a bit until someone repleis.

Edited by Truth Seeker, 15 August 2009 - 02:03 PM.


#4 garmanma

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Posted 15 August 2009 - 07:23 PM

mbam.exe is not there.

I would try to download it again from this site
http://majorgeeks.com/download.php?det=5756

For SAS

You can download it in normal mode
If you can't get into safe mode, you can even run it in normal mode

If you get any type of error when trying to run the scan then, after a reboot, configure the below options and rescan

* Run SuperAntiSpyware
o In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.
o Click the Scanning Control tab.
o Under Scanner Options uncheck the below two options
+ Use Kernel Direct File Access (recommended)
+ Use Kernel Direct Registry Access (recommended) o Then try doing a new Complete scan.

-------------------------------------------


If SUPERAntiSpyware will not run when your PC starts or when you double-click the program shortcut, you may have a class of infection that specifically targets SUPERAntiSpyware and prevents it from running.
USE this link.

http://downloads.superantispyware.com/downloads/SAS_FREE.EXE

Edited by garmanma, 15 August 2009 - 07:25 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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