here is the step by step of things that we've done to fix the problem, and it hasn't worked.
downloaded mbam
shut down all programs
changed mbam to myscan.exe
opened the program
Select language..English..ok
Setup malware bytes anti malware screen this will install malwarebytes antimalwate on your computer it is rexomendes to close all other applications before continuing Clio next to continue
I clicked next
The license agreement comes up
I read it
I click I accept the agteement
Then I click next
The information page comes up
I read it
Select start menu folder
Again I'll use the default one
I click next to continue
Select additional tasks
As a default the create desktop icon us selected
Create a quick launch icon is not
I click next to continue
Ready to install
Click install to continue with the installation or back to review or change any settings
I click install
It says it installs
Completing the malwarebytes antimalwate set up wiZard
Click finish to exit set up
Update malwarebtes antimalwware is preselected
So is launch malwarebytes antimalware
I click finish to exit set up
The box disappears and nothing happens
went into computer, program file, mbam
mbam.exe is not there. the only files in that folder are: languages folder, changes.rtf, License.txt, Mbam compiled HTML help file, Mbam - malwarebytes antimalwate malwarebytes corporation, Mbam.dll, Mbam-dor, Mbamext.dll, Mbamgui, Mbamservice, Ssubtmr6.dll, Unis000.dat, Unins000 setup/uninstall, unins000 outlook item, Vbalsgrid6.ocl,, Zlib.dll,
uninstalled the program
successfully removed
rebooting comp
selected safe mode, and hit enter
I get coding that says multi(0)disk(0)rdisk(0)
partition(2)\windows
Then the screen turns blue
It goes black and says windows was not restartwd successfully
It says if u don't know why it didn't start sucessfully to start windows bormally
Normally
So I select that
And windows starts
tried installing and running ATF. the program removed alll the temp files, as it was supposed to, but the virus is still there.
Haven't installed SAS because comp is unable to load in safe mode.
It just kept bringing up the screen saying it couldn't start in safe mode Ns to start windows normally
So I hit enter once I selected start windows normally
And it would start windows
Then the screen would come up again
so the comp is shut down for a bit until someone repleis.
Edited by Truth Seeker, 15 August 2009 - 02:03 PM.