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no IE, no Mbam updates but FF works fine


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5 replies to this topic

#1 mchan77

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Posted 15 August 2009 - 12:11 AM

Help... Firefox is fine to surf the web, but we need IE for work related stuff. IE gives a port error, avgfree doesn't find anything, mbam found and resolved two issues and won't update. Latest update was 8/3.

IE doesn't connect, spybot and adaware doesn't load?

Please help.

Thanks,

Mike

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#2 garmanma

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Posted 15 August 2009 - 12:27 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
---------------------------------------

Also try SAS


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-------------------------------------------------

If you have problems when trying to run the scan then after a reboot, configure the below options and rescan

* Run SuperAntiSpyware
o In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.
o Click the Scanning Control tab.
o Under Scanner Options uncheck the below two options
+ Use Kernel Direct File Access (recommended)
+ Use Kernel Direct Registry Access (recommended) o Then try doing a new Complete scan.
-------------------------------

If SUPERAntiSpyware will not run when your PC starts or when you double-click the program shortcut, you may have a class of infection that specifically targets SUPERAntiSpyware and prevents it from running.
USE this link.

http://downloads.superantispyware.com/downloads/SAS_FREE.EXE
Mark
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why won't my laptop work?

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#3 mchan77

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Posted 15 August 2009 - 04:31 PM

Thanks! I ran both and Malware does run but will not run an update. I think it's updated to 8/3/09 which is fine because the computer had issues long before then.

SAS also installed and ran. I found the same items but after cleaning and rebooting, it fails to run again and I have to reinstall in order to get it to run.

Any additional ideas or thoughts? Thanks again for your help.

#4 garmanma

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Posted 15 August 2009 - 07:38 PM

I might be able to tell more if I saw the logs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 mchan77

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Posted 15 August 2009 - 08:06 PM

sorry, someone is helping me on another post after I found out I was infected.

Here is the root repeal log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/15 16:57
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACagydlxvnydmnupn.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\uacinit.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACkdfdmupvbhghlhw.#ll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACkdfdmupvbhghlhw.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACnullkcnktrfjxfh.log
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACqabyqvwwvgmccin.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACvbvyqcuxofoahfk.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACwhuqvagpsaireqg.#ll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACwhuqvagpsaireqg.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\UACwwkrtjmtjamndom.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\UAC1335.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\UAC1ff6.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\UACbbed.#mp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\DRIVERS\UACnysxhorjdubdkce.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed0.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed1.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed2.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed3.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed4.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed5.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed6.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh7.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh8.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh9.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlhw.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaire09.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaire19.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq0.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq1.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq2.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq3.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq4.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq5.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq6.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed8.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed9.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACd6b8.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl09.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl19.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl29.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl39.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl49.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl59.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghl69.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh0.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh1.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh2.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh3.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh4.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh5.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq8.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq9.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireqg.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACbbed7.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACkdfdmupvbhghlh6.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\DoctorWeb\Quarantine\UACwhuqvagpsaireq7.dll
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Amy Laguna\Local Settings\Temp\UACf365.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Quarantine\uackdfdmupvbhghlhw.dll.8f64756049a5187f0355adf45677239.aawqff
Status: Invisible to the Windows API!



and the mbam log:

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/15/2009 9:57:58 AM
mbam-log-2009-08-15 (09-57-58).txt

Scan type: Quick Scan
Objects scanned: 102283
Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#6 garmanma

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Posted 16 August 2009 - 07:14 PM

sorry, someone is helping me on another post after I found out I was infected.


To prevent confusion, topic is closed
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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