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No Sound from Working Speakers


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11 replies to this topic

#1 Ati

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Posted 14 August 2009 - 02:41 PM

I'm not sure why but my sound just stopped working one day. I tried the speakers on another computer and they work fine on it, but they don't work on the computer they are for. My comp is a Gateway 509GE.

Thanks in advance.

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#2 Elise

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Posted 14 August 2009 - 02:50 PM

Please download HardwareLook, unzip it to your desktop and run it.

Note, this program is still in beta, if you have any problems with it, please let us know!

It should produce two log files for you, log.txt and devices.txt, please post both here.

Edited by elise025, 08 December 2009 - 03:04 AM.

regards, Elise


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#3 Ati

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Posted 14 August 2009 - 03:18 PM

Computer logfile of Aommaster's HardwareLook
##############################################
Computer information
##############################################
Manufacturer: HP-Pavilion 061
Model: ES157AA-AB2 a1335cl
Type: X86-based PC


##############################################
Partition information
##############################################
--------------
Drive C:
--------------
Media Type: Fixed
File System: NTFS
Total Space: 186.3 GB
Free Space: 167.27 GB
Used Space: 19.02 GB

--------------
Drive D:
--------------
Media Type: Removable

--------------
Drive E:
--------------
Media Type: Removable

--------------
Drive F:
--------------

--------------
Drive G:
--------------

--------------
Drive H:
--------------

--------------
Drive I:
--------------


##############################################
OS information
##############################################
----------------------------
Operating System: Microsoft Windows XP Professional
----------------------------
Service Pack: SP3
Total Virtual Memory: 1.99 GB
Free Virtual Memory: 1.95 GB
Pagefile Initial Size: 1536 MB
Pagefile Maximum Size: 3072 MB


##############################################
RAM information
##############################################
----------------------------
Name: Physical Memory 0
----------------------------
RAM: 512 MB
Speed: 400 MHz
Type: Unknown

----------------------------
Name: Physical Memory 1
----------------------------
RAM: 512 MB
Speed: 400 MHz
Type: Unknown


##############################################
CPU information
##############################################
----------------------------
Name: AMD Sempron™ Processor 3000+
----------------------------
Type: 64-bit
OS Type: 32-bit
Cores: 1
Maximum Clock Speed: 1.7 GHz
Current Clock Speed: 1.7 GHz


##############################################
GPU information
##############################################
----------------------------
Name: Diamond Radeon X1050
----------------------------
Card Memory: 512 MB
----------------------------
Name: Diamond Radeon X1050 Secondary
----------------------------
Card Memory: 512 MB


~~~EOF~~~





Device logfile of Aommaster's HardwareLook
##############################################
Conflicting Devices
##############################################

~~~EOF~~~

#4 Elise

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Posted 14 August 2009 - 03:31 PM

Hi Ati, please click Start > Run and in the box that opens type appwiz.cpl and press enter.

Search in the list for AC 97 Audio (or Realtek AC 97 audio).

If the entry is there, download this file and save it to your desktop.

Now click the change/remove button to uninstall AC 97 audio and reboot your computer. If you computer starts the found new hardware wizard, ignore it.
Now double click the downloaded file to re-install your audio drivers.

Please let me know if it works now.

regards, Elise


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#5 Ati

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Posted 14 August 2009 - 04:16 PM

Hi Elise,

I'm not hearing any sound.

#6 Elise

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Posted 15 August 2009 - 01:04 AM

Hi Ati,

Please double-check all your cables and verify they are all in the right places and connected.

Click Start > Control panel and look for an entry like AC 97 audio manager. Open it.

Now check your sound settings here. Make sure the sound output is set to the type of boxes you have and not for example to headset. The program should have a testing feature as well.


Do you know what the following drives are?

--------------
Drive F:
--------------

--------------
Drive G:
--------------

--------------
Drive H:
--------------

--------------
Drive I:
--------------


Edited by elise025, 15 August 2009 - 05:29 AM.

regards, Elise


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#7 Ati

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Posted 15 August 2009 - 08:18 PM

Hi Elise,

I checked all the cables and they're ok.

Is this the sound manager you were talking about?

Posted Image

If so, I didn't hear any sound when I did the speaker test. For some reason whenever I set the speaker configuration to speaker and turn on the computer later in the day, it goes back to headphone.

And I don't know what those drives are.

Edited by Ati, 15 August 2009 - 08:30 PM.


#8 Elise

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Posted 16 August 2009 - 01:39 AM

Hi Ati, this is the program we are talking about :thumbsup:

If I remember correctly (a friend of mine had this exact same problem), on the first tab in the left part there should be a picture of your boxes (headphones/boxes and so on).

You should be able to change this by clicking on that picture. If that works, click apply.

Also, can you try if you have sound when you use a headphone? You can use this same program to see where you should plug them in.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Ati

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Posted 16 August 2009 - 08:45 PM

Hi Elise,

I tried changing it, but there is no Apply option to keep it there. I also tried hooking up the headphones, but there was no sound.

#10 garmanma

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Posted 16 August 2009 - 10:05 PM

What is the serial number of the Gateway?
It should be on a sticker
Mark
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why won't my laptop work?

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#11 Ati

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Posted 17 August 2009 - 03:58 PM

The SNo. is GAB54 110 06917.

#12 garmanma

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Posted 18 August 2009 - 09:08 AM

That number comes back as non-existent
http://support.gateway.com/support/drivers...;ErrType=Serial
Here are the specifications for your computer
http://support.gateway.com/s/PC/R/5041/5041sp3.shtml
It's using the Intel chipset
Intel 915G Express Chipset
You can find the driver at Intel's support site and that should probably fix your sound
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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