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IE8 and Firefox won't connect after removal of virus


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#1 ronster the monster

ronster the monster

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Posted 14 August 2009 - 11:34 AM

Hello

I'm running Windows Xp Home Edition, using IE8 and Firefox 5.0. My computer is a Dell laptop, about 2 years old. I recently was infected with a nasty virus that would pop up windows on my screen saying I was infected and should buy their fix. It would also constantly launch IE with porno or Viagra pages, all on its own. If you let it just sit, the screen would fill with IE pages and the infected notices. Everything worked at a crawl pace.

I used Malwarebytes to scan and remove the viruses - it found eight. That cleared up the virus problems, but now IE8 and Firefox won't connect. I get the message, "IE cannot display the webpage". Firefox gives back nothing, goes nowhere, says nothing. They both act like there is no internet connection - but there is.

Both the wireless and phone modem connections say they are good and there. Both show icons saying connected. The hardware seams to be fine.


I've tried:
reinstalling IE8
reloading the driver for the LAN card
connected to Internet via wireless and also connect via phone modem
running in safe mode
booting to windows CD
running every Windows internet connection setup wizard I can find
ran a full scan (not just the quick scan) of Malwarebytes and removed all infected files

Not sure what to try next? I guess I might have to do a complete install of OS?
Any advise would greatly be appreciated.

Thanks
Ron

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#2 ronster the monster

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Posted 17 August 2009 - 06:25 PM

I'm fixed! I found a post today with the same symptoms and the posted solution worked. I log in as admin, safemode, ran the following in a command window: netsh winsok reset


That turned on all my browsers. Whew.......

Thanks for the great resource bleepingcomputer!

Thanks
Ron

#3 Eric RBA

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Posted 18 August 2009 - 08:54 AM

Hello

I recently was infected with a nasty virus that would pop up windows on my screen saying I was infected and should buy their fix. It would also constantly launch IE with porno or Viagra pages, all on its own. If you let it just sit, the screen would fill with IE pages and the infected notices. Everything worked at a crawl pace.

I used Malwarebytes to scan and remove the viruses - it found eight. That cleared up the virus problems...


Are you 100% positive that your malware problem is gone? Quite often you'll get the appearance that the problem is cleaned up, even using the best tools, when in reality there is still an infection dormant in the machine. They have a really sneaky way of hiding out and waiting until the coast is clear, so you may want to verify that it is clean.

I would ask what infections(s) did you have, what steps did you take to clean it out and what did you do to determine that you are in the clear?
I would never ask a person to do something that I wouldn't do myself.




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