i am having HP Pavallion dv666us with 160 GB SATA hard drive and 1 GB RAM, having 2 operating system Vista (Pre installed) and Xp (installed by me).
i got blue screen error message in xp.
"problem has been detected and window has been shutdown to prevent damage to your computer "
STOP 0x0000008E and
and then i am not able to load any of operating system, i had tried to recover using recovery manager (f11) and recovery disc created when i got laptop, but nothing seems to work, in every process i am getting blue screen.
i tried to start using f8 (safe mode) but every thing goes to end up in "blue screen error".
I had been chatting with hp support they told me to run BIOS hard drive test utility, i had also done that it shows message (#10000)-->> PASSEd in Quick, SMART and Comprehensive test.
now hp people are asking me to order new recovery
CD from them to recover the OS when another hp support person is telling me that My hard drive is gone. The new hard drive would cost me around $459.
what should i do, i called hp poeple they told me, they can support me if i pay $49 for 1 month and $99 for 1 year package of technical support by phone.
can any one suggest me what to do.
i have gone through so many forums and post for this type of problems, all are with HP and Compact PC, also those person says that after spending money for recovery or hard disk problem is not still resolved, so i cant trust on HP persons at all.
i can only say that please dont buy HP laptop's. Once warranty is over they will not support you any more, they directly ask you to buy recovery CD without figure out the issue with laptop.
any one knows the solution,
thanks for reading.
I am also trying to install Xp using SATA driver but the installing is hanged up in between and showing me error that cant copy file some file "ms46.dll" something like that.
how to delete the XP ??