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Screen frezzes at Windows User Login


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7 replies to this topic

#1 G-Force

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Posted 14 August 2009 - 10:18 AM

Hey Folks,
I have a Windows XP Professional SP2 running on my desktop PC. The problem is sometimes when i start my PC the screen at which we choose our Windows User account freezes. The pointer is moving fine but the accounts cannot be accessed. The icon in the lower left corner used for restarting or shutting down the PC doesn't work. Besides this sometimes the screen freezes at "Windows is loading....." screen. Sometimes it just shows a black screen with the pointer in the middle. All i can do about this is press the restart button. There is no specific pattern about this. It happens randomly.

I have tried running the "chkdsk" utility from the cmd, but that doesn't seem to help. I have a Quickheal Total Security antivirus running on my PC. I have performed a full system scan, but nothing has changed. I tried scanning using the Spybot Search and Destroy but it does not open.

I hope you guys can help me with this. Cheers!

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#2 ThunderZ

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Posted 14 August 2009 - 10:28 AM

I tried scanning using the Spybot Search and Destroy but it does not open.


This in itself may point to a problem = infection.

You may want to post in the am I infected Forum.

Sorry but am totally unfamiliar with your current AV program.

#3 G-Force

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Posted 14 August 2009 - 10:37 AM

I am not sure but i think i might be infected with the "koobface" worm. But does this have to do anything with the booting problem? Thank you for your reply.

Edited by G-Force, 14 August 2009 - 10:45 AM.


#4 ThunderZ

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Posted 14 August 2009 - 10:46 AM

Once you are infected with anything all bets are pretty much off on the normal operation of a PC.

Thus the reason for checking to see if you are clean prior to continuing here.

If once your PC is cleaned or said to be clean then we can try to solve the problem without concern of a possible infection affecting the trouble shooting.

#5 G-Force

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Posted 14 August 2009 - 10:49 AM

Alright then, what do you suggest my next step should be?

#6 ThunderZ

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Posted 14 August 2009 - 10:52 AM

Post in this SECTION of the forum. You will receive help and instructions ASAP.

#7 G-Force

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Posted 14 August 2009 - 10:53 AM

Thanx a lot for helping. Saved a lot of my time.

#8 ThunderZ

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Posted 14 August 2009 - 11:00 AM

Not a problem.

You may need to be a bit patient as that part of the board can be quit busy.

Will be more then happy to help again should you need it after being cleaned-up.




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