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Server jamming by error messages


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#1 Simpe81

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Posted 14 August 2009 - 03:48 AM

Hi everybody,

I hope you can help me with this problem.
I have a Fujitsu-Siemens Primergy Econel 200 server in use and after it has been running for some time it jams and Event Viewer is flooded with error messages.
There are two error message types in Event Viewer.

The first is Application Popup (Event ID 333) that says "An I/O operation initiated by the registry failed unrecoverably. The registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry."

The second error message is F-Secure Gatekeeper (Event ID 1) and says "Real-time scanning failure occurred. Intercepted file name=\Device\HarddiskVolume2\Progra...upload42. For more information, please visit the customer support web pages at http://support.f-secure.com/enu/home/ for assistance."

The system uses RAID-1 configuration and I changed both hard disks this week (one by one and rebuilded them).
I also ran the full scan by F-secure but it did not find anything suspicious.

Could you please help me with this problem.

Below is pasted the HijackThis log file.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:52:20, on 14.8.2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure\Common\FSMA32.EXE
C:\Program Files\F-Secure\Common\FSMB32.EXE
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\PROGRA~1\MICROS~1\MSSQL\binn\sqlservr.exe
C:\Program Files\Fujitsu Siemens\Remote Connector\SVRemoteConnector.exe
C:\Program Files\F-Secure\Common\FCH32.EXE
C:\WINDOWS\System32\GAMSERV\SpySer.exe
C:\Program Files\Fujitsu Siemens\ServerView Agents\Server Control\SrvCtrl.exe
C:\Program Files\F-Secure\Anti-Virus\fsqh.exe
C:\Program Files\F-Secure\Common\FAMEH32.EXE
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\GAMSERV\gamscm.exe
C:\WINDOWS\system32\gamserv\gamdrv.exe
C:\WINDOWS\system32\gamserv\gamserv.exe
C:\WINDOWS\system32\gamserv\gamevent.exe
C:\WINDOWS\system32\gamserv\gamevlog.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\F-Secure\Common\FNRB32.EXE
C:\Program Files\F-Secure\Common\FIH32.EXE
C:\Program Files\F-Secure\FSAUA\program\fsaua.exe
C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\F-Secure\Common\FSM32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINDOWS\system32\oobechk.exe
C:\WINDOWS\system32\mshta.exe
C:\Program Files\F-Secure\FSGUI\fsguidll.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdoclc.dll/hardAdmin.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-670614358-3140995519-2308894826-1013\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'fsms_PALVELIN2')
O4 - HKUS\S-1-5-21-670614358-3140995519-2308894826-1013\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'fsms_PALVELIN2')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = E:\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O15 - ESC Trusted Zone: http://www.comptechdoc.org
O15 - ESC Trusted Zone: http://download.fujitsu-siemens.com
O15 - ESC Trusted Zone: http://www.fujitsu-siemens.com
O15 - ESC Trusted Zone: http://www.fujitsu-siemens.fi
O15 - ESC Trusted Zone: http://www.google.fi
O15 - ESC Trusted Zone: http://www.jyu.fi
O15 - ESC Trusted Zone: http://www.kirjurituote.fi
O15 - ESC Trusted Zone: http://www.lsilogic.com
O15 - ESC Trusted Zone: http://runonce.msn.com
O15 - ESC Trusted Zone: http://doc.profiz.com
O15 - ESC Trusted Zone: http://www.profiz.com
O15 - ESC Trusted Zone: http://www50.sap.com
O15 - ESC Trusted Zone: http://webmail.saunalahti.fi
O15 - ESC Trusted Zone: http://www.stepsystems.fi
O15 - ESC Trusted Zone: http://download.windowsupdate.com
O15 - ESC Trusted Zone: http://*.windowsupdate.com
O15 - ESC Trusted Zone: http://runonce.msn.com (HKLM)
O15 - ESC Trusted Zone: http://*.windowsupdate.com (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1119428796515
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1234156722859
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - https://extra.profiz.com/dwa7W.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://profizone.webex.com/client/v_mywebe...ort/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D1929235-7414-40FC-9D84-B7468F401B23}: NameServer = 192.65.140.1
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Program Files\F-Secure\Common\FNRB32.EXE
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\F-Secure\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Policy Manager Update Server (FSAUS) - BackWeb - C:\Program Files\F-Secure\FSAUS.PM\bin\server.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE
O23 - Service: F-Secure Policy Manager Server (fsms) - Unknown owner - C:\Program Files\F-Secure\Management Server 5\apache.exe
O23 - Service: F-Secure Policy Manager Web Reporting (fspmwr) - F-Secure Corporation - C:\Program Files\F-Secure\Management Server 5\Web Reporting\bin\fspmwrservice.exe
O23 - Service: Mylex Global Array Manager Server (gamscm) - Unknown owner - C:\WINDOWS\System32\GAMSERV\gamscm.exe
O23 - Service: ServerView Remote Connector (RemoteConnector) - Fujitsu Siemens Computers - C:\Program Files\Fujitsu Siemens\Remote Connector\SVRemoteConnector.exe
O23 - Service: SpySer - Unknown owner - C:\WINDOWS\System32\GAMSERV\SpySer.exe
O23 - Service: ServerView Server Control (SrvCtrl) - Fujitsu Siemens Computers - C:\Program Files\Fujitsu Siemens\ServerView Agents\Server Control\SrvCtrl.exe
O23 - Service: TAO NT Naming Service (TAO_NT_Naming_Service) - Unknown owner - C:\Program Files\SAP\SAP Business One ServerTools\License\NT_Naming_Service.exe (file missing)

--
End of file - 7591 bytes

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#2 Simpe81

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Posted 17 August 2009 - 02:48 AM

Can anyone please help me with this problem...

#3 Simpe81

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Posted 21 August 2009 - 06:38 AM

Up...

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 21 August 2009 - 11:23 PM.


#4 schrauber

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Posted 24 August 2009 - 11:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 Simpe81

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Posted 25 August 2009 - 03:05 AM

Sorry about my impatience.

I downloaded the DDS program but when I ran it I got a message saying "This tool does not support your Operating System, Press any key to continue".

My Operating System is Microsoft Windows Server 2003.

#6 m0le

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Posted 30 August 2009 - 04:56 PM

Hi Simpe81,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Can you do the following for me.
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Then

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Thanks, and apologies for the wait on BC. :thumbup2:
Posted Image
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#7 Simpe81

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Posted 02 September 2009 - 04:00 AM

When I ran the RSIT.exe, the blue loading bar went to "Listing services and drivers". Then it stopped and a popup screen appeared saying:
"AutoIT Error
Line -1:
Error: Variable useb without being declared"

Then I ran the RootRepeal.exe and did what you asked me to do.
There came several errors along the scan but I got something out of it and to the attached log file.

I think that it is easier and faster for me to do a clean install to this whole server rather than try to solve this problem. But thank you for all your assistance on this case.

Attached Files



#8 m0le

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Posted 02 September 2009 - 01:07 PM

RootRepeal found a rootkit so we know this is a malware issue.

Let me know what you want to do though. :thumbup2:
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#9 m0le

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Posted 05 September 2009 - 07:39 PM

You still there Simpe81?
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#10 m0le

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Posted 06 September 2009 - 01:00 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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