Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malware


  • This topic is locked This topic is locked
8 replies to this topic

#1 fish7491

fish7491

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:05:03 AM

Posted 14 August 2009 - 12:21 AM

Keep getting this error vbalsgrid6.ocx is out of date and it prevents Malawarebytes from installing. Any work around that can resolve this one? Found a few options but nothing seems to be working.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 AM

Posted 14 August 2009 - 09:52 PM

Do you know what version it was?
Delete it and download fresh from here
http://www.malwarebytes.org/mbam.php



Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 fish7491

fish7491
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:05:03 AM

Posted 20 August 2009 - 02:57 PM

Garmanma,

Just got back in town so sorry about the delay.

Tried the renaming options you mentioned to install but it does not look as though it worked.

It starts the process and then gives me the following error.

"runtime error 372 failed to load" Then "your version of vbalsgrid6.ocx seems to be out of date."

After doing this the program actually loaded a Malwares Icon on the desktop. When I try to click on it it gives the same
vbalsgrid error.

Is there another work around for this issue?

Thanks again.

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 AM

Posted 20 August 2009 - 06:19 PM

Are you trying to download mbam to scan for malware?
Try these:



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

---------------------------------


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 fish7491

fish7491
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:05:03 AM

Posted 21 August 2009 - 06:23 PM

Garmanma,

Thanks for the info and I tried the options you detailed with the following results.

ATF - Ran the program and it stated a number of files cleared. However, all it stated was a numbers of files removed and space freed up.

SAS - Downloaded and tried in install via a flash drive. It started to install then gave the following error message:

The Windows installer service could not be accessed. This can occur if you are running windows in safe mode, or if the Windows intaller is not correctly installed.

Dr Web Cure It

It did install and complete a scan (took about a 5 hours) and did not find anything. I should mention before I did my initial post I ran this program earlier and it deleted a file Trojan WinNt.gen a

Even after all of this still do not have internet access.

Any other suggestions?

Thanks Again!

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 AM

Posted 22 August 2009 - 06:58 PM

You might be looking at a reformat / reinstall I'm afraid
See if you can run this


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 fish7491

fish7491
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:05:03 AM

Posted 23 August 2009 - 08:20 PM

Gramanma,

Was able to go to the mirror and download. Unfortunately when I try to start it gives me the following error message.

Mismatch between the kernal reported by windows and the one reported by a hardware scan. Do you want to use the kernal reported by windows? Y/N.

If I check either one it gives me a decompression error 5.

Another note since my last post and your response.

I tried running the A2 program just to see what it could find and it gave me the following txt message listed below. I then probably did something really stupid and rather than just save the info I clicked quarantine. It started the process and then indicated I believe 3 items could not be quarantined and then rebooted. Now when the computer powers up all I can see is the cursor.

I was able to boot using a UBCD4 disc I had earlier which at least has given me limited internet access and can see my files on the hard drive. If the report can yield anything usefull here it is.


a-squared Free - Version 4.5
Last update: N/A

Scan settings:

Scan type: Deep Scan
Objects: Memory, Traces, Cookies, C:\, D:\
Scan archives: On
Heuristics: Off
ADS Scan: On

Scan start: 8/22/2009 12:41:22 PM

[752] C:\WINDOWS\system32\services.exe detected: Trojan.Win32.Patched!IK
[764] C:\WINDOWS\system32\lsass.exe detected: Trojan.Win32.Patched!IK
[1684] C:\WINDOWS\Explorer.EXE detected: Trojan.Win32.Patched!IK
c:\program files\amazon detected: Trace.Directory.Berm.Amazon Toolbar!A2
c:\documents and settings\wayne\application data\wiaserva.log detected: Trace.File.newnetnameshop.cn!A2
c:\windows\system32\ansmtp.dll detected: Trace.File.Find Out Now Spy Software!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Freeze.com\Installer --> id detected: Trace.Registry.EZ Game Cheats!A2
Value: HKEY_USERS\S-1-5-21-299502267-1801674531-725345543-1003\Software\XBTB03021\Toolbar --> toolbar_id detected: Trace.Registry.Freeze.com Toolbar!A2
Key: HKEY_LOCAL_MACHINE\software\citrix\gotomypc detected: Trace.Registry.GoToMyPC!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> DisplayIcon detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> DisplayName detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> DisplayVersion detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> HelpLink detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: App Path detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Deselected Components detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Deselected Tasks detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Icon Group detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Selected Components detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Selected Tasks detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Setup Type detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: Setup Version detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Inno Setup: User detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> InstallLocation detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> NoModify detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> NoRepair detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> Publisher detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> QuietUninstallString detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> UninstallString detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> URLInfoAbout detected: Trace.Registry.RealVNC 4.1.2!A2
Value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RealVNC_is1 --> URLUpdateInfo detected: Trace.Registry.RealVNC 4.1.2!A2
Key: HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\uninstall\realvnc_is1 detected: Trace.Registry.VNC!A2
Key: HKEY_LOCAL_MACHINE\software\realvnc detected: Trace.Registry.VNC!A2
Key: HKEY_LOCAL_MACHINE\system\currentcontrolset\services\eventlog\application\winvnc4 detected: Trace.Registry.VNC!A2
Key: HKEY_LOCAL_MACHINE\system\currentcontrolset\services\winvnc4 detected: Trace.Registry.VNC!A2
Key: HKEY_LOCAL_MACHINE\software\realvnc\winvnc4 detected: Trace.Registry.VNCServer!A2
C:\Documents and Settings\Wayne\DoctorWeb\Quarantine\windows_security_update_3475_36_d.exe detected: Win32.SuspectCrc!IK
C:\Program Files\DVDFab HD Decrypter 3\DVDFabHDDecrypter.exe detected: Virus.Win32.Trojan!IK
C:\Program Files\WINForms 2000\closefill.exe detected: Trojan-PWS.Win32.Capwin!IK
C:\Shareware\VNC4\vncclipboard.exe detected: Riskware.RemoteAdmin.Win32.WinVNC!IK
C:\Shareware\WinRAR\winrar.v3.62-patch.exe detected: Trojan-PWS.Win32.LdPinch!IK
C:\System Volume Information\_restore{D2E2B912-2DBC-4883-9602-146E7409F8CA}\RP585\A0225368.exe detected: Trojan.Win32.Patched!IK
C:\System Volume Information\_restore{D2E2B912-2DBC-4883-9602-146E7409F8CA}\RP585\A0225369.exe detected: Trojan.Patched!IK
C:\System Volume Information\_restore{D2E2B912-2DBC-4883-9602-146E7409F8CA}\RP585\A0225371.exe detected: Trojan.Patched!IK
C:\System Volume Information\_restore{D2E2B912-2DBC-4883-9602-146E7409F8CA}\RP585\A0226644.exe detected: Trojan.Win32.Patched!IK
C:\System Volume Information\_restore{D2E2B912-2DBC-4883-9602-146E7409F8CA}\RP585\A0227394.exe detected: Trojan.Win32.Patched!IK
C:\WINDOWS\explorer.exe detected: Trojan.Win32.Patched!IK
C:\WINDOWS\system32\hs7f3uhduhfukde.dll detected: Trojan-Dropper.Agent!IK
C:\WINDOWS\system32\lsass.exe detected: Trojan.Win32.Patched!IK
C:\WINDOWS\system32\services.exe detected: Trojan.Win32.Patched!IK
C:\WINDOWS\system32\sgccjmj0e58p.dll detected: Trojan.Win32.Agent!IK
C:\WINDOWS\system32\spoolsv.exe detected: Trojan.Patched!IK
C:\WINDOWS\system32\winlogon.exe detected: Trojan.Win32.Patched!IK
D:\Back 3-15-09\DVDFab.Pla.5.1.2.2_Final.Reg.UniPatch.rar/DVDFab5Crack.ExE detected: Trojan-Spy.Win32.Banbra!IK
D:\Back 3-15-09\DVDFab.Pla.5.1.2.2_Final.Reg.UniPatch.rar/universal.dvdfab.platinum.5-patch.2.2.exe detected: Riskware.Hacktool.Patch.DVDFab!IK
D:\Disc Back Up\General\keyfinder.exe/xpkey.exe detected: Riskware.PSWTool.Win32.RAS.a!IK
D:\Disc Back Up\General\keyfinder.exe/officekey.exe detected: Riskware.Hacktool.OfficeKey!IK
D:\Ormond\pc\bin\myPrint.exe detected: Trojan.Generic!IK

Scanned

Files: 262334
Traces: 511981
Cookies: 2
Processes: 29

Found

Files: 22
Traces: 33
Cookies: 0
Processes: 3
Registry keys: 0

Scan end: 8/22/2009 3:34:30 PM
Scan time: 2:53:08

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:03 AM

Posted 24 August 2009 - 08:45 PM

Looking at that last log and the trouble you are having I say we should waste any more time and prep you to submit a HJT / DDS log:

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

If you have problems running the DDS scan, post back here

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,911 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:03 AM

Posted 29 August 2009 - 11:59 PM

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/253279/malware-removal-request/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users