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Safe mode not working amongst other problems


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#1 Suckxlt

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Posted 13 August 2009 - 05:35 PM

Hello. I have been having some trouble since last night. My computer was infected with a virus or trojan, which linked to the Advanced Virus Remover website. I was running Avira AntiVir Personal at the time and there was no detection. My computer immediately went to a blue screen of death, and when i rebooted my wallpaper was replaced with a warning about how my computer was infected. I went searching online for answers, and I noticed that my Firefox browser had been hijacked as well, redirecting me to spam sites. I ran Spybot as well as my Avira scan, which found some issues, but corrected them. Then I downloaded. SuperAntiSpyware and scanned and corrected problems. Then Malwarebytes Antimalware and did the same. I also downloaded PCTools antivirus and scanned and corrected. I was going to run SmitFraud Fix in safe mode, but it seems I cannot get my computer to do it. I know the whole F8 drill and it tries to load but goes to a BSOD which states:

0x000000007B (0xF8A8E528, 0xC0000034, 0x00000000, 0x00000000)

I have also received the BSOD when in windows which states:

Driver_IrqL_Not_Less_Or_Equal

Please let me know what I can do this is very frustrating.

Nick

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#2 Orange Blossom

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Posted 13 August 2009 - 06:22 PM

Your BSOD issues are likely caused by the infection, so I am moving this topic to the Am I Infected forum.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 13 August 2009 - 06:46 PM

Hello,this is most likely the malwares fault.
Please post your last MBAM scan.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Now this from normal mode.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Suckxlt

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Posted 13 August 2009 - 07:08 PM

Heres the MBAM log:
Malwarebytes' Anti-Malware 1.40
Database version: 2615
Windows 5.1.2600 Service Pack 3

8/13/2009 2:44:47 AM
mbam-log-2009-08-13 (02-44-47).txt

Scan type: Quick Scan
Objects scanned: 88878
Time elapsed: 7 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AVR (Rogue.AdvancedVirusRemover) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winupdate.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe logon.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\AVR09.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winhelper.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\rdl15A.tmp.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\B5X2N62B\SetupAdvancedVirusRemover[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\J3DYMK5K\firewall[1].dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\critical_warning.html (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\logon.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

I will run RootKit ASAP

#5 Suckxlt

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Posted 13 August 2009 - 07:15 PM

Here's the RootRepeal log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/13 18:09
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: AVFilter.sys
Image Path: C:\WINDOWS\system32\drivers\AVFilter.sys
Address: 0xEF198000 Size: 94208 File Visible: No Signed: -
Status: -

Name: AVHook.sys
Image Path: C:\WINDOWS\system32\drivers\AVHook.sys
Address: 0xEF58D000 Size: 40960 File Visible: No Signed: -
Status: -

Name: AVRec.sys
Image Path: C:\WINDOWS\system32\drivers\AVRec.sys
Address: 0xF8A4F000 Size: 32768 File Visible: No Signed: -
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEFB56000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8BBD000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF8D69000 Size: 2560 File Visible: No Signed: -
Status: -

Name: PCTCore.sys
Image Path: PCTCore.sys
Address: 0xF858B000 Size: 143360 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEE83D000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SKYNETgwyrgrkm.sys
Image Path: C:\WINDOWS\system32\drivers\SKYNETgwyrgrkm.sys
Address: 0xEFD8C000 Size: 151552 File Visible: - Signed: -
Status: Hidden from the Windows API!

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys

#6 boopme

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Posted 13 August 2009 - 07:18 PM

Please rerun Rootrepeal and select FILES,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Suckxlt

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Posted 13 August 2009 - 07:24 PM

Here you go:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/13 18:24
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\SKYNETdawkamse.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETnntjlkxe.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETrqxnbmky.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETsbpfvnmd.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\SKYNETgwyrgrkm.sys
Status: Invisible to the Windows API!

#8 boopme

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Posted 13 August 2009 - 07:35 PM

Now the next step...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:

C:\WINDOWS\system32\SKYNETsbpfvnmd.dll
C:\WINDOWS\system32\SKYNETnntjlkxe.dll
C:\WINDOWS\system32\drivers\SKYNETgwyrgrkm.sys


Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.



Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Suckxlt

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Posted 13 August 2009 - 07:55 PM

Here the new scan:

Malwarebytes' Anti-Malware 1.40
Database version: 2618
Windows 5.1.2600 Service Pack 3

8/13/2009 6:54:22 PM
mbam-log-2009-08-13 (18-54-22).txt

Scan type: Quick Scan
Objects scanned: 87912
Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\SKYNETdawkamse.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETrqxnbmky.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETnntjlkxe.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETsbpfvnmd.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\SKYNETgwyrgrkm.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#10 Suckxlt

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Posted 13 August 2009 - 08:04 PM

Alright, the problem with my browser appears to be fixed. I clicked on probably, 15 links and they all went to the page quickly and correctly. So that looks good. I tried to boot in safe mode though and it still gives me a BSOD with the 0x00 error I mentioned above.

#11 boopme

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Posted 13 August 2009 - 08:14 PM

Hi, is it this error? STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" error message


I still want to run these and see if anything is left

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Suckxlt

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Posted 13 August 2009 - 09:05 PM

The Super scan turned up no results. I am still getting error: Stop: 0x000000007B (0xF8A8E528, 0xC0000034, 0x00000000, 0x00000000) when I try to enter safe mode however, so i could not run ATK.

#13 boopme

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Posted 13 August 2009 - 09:17 PM

I think the Boot sector rootkit is alive.

Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Suckxlt

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Posted 13 August 2009 - 09:27 PM

Here's what I got:
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.6 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
user & kernel MBR OK

#15 boopme

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Posted 13 August 2009 - 09:51 PM

Ok, the MBR is clean. There must be another we still will run 2 tools,one at a time.
Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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