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Can't get Trojans off Computer


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#1 dcboston09

dcboston09

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Posted 13 August 2009 - 01:23 PM

Hi,

Yesterday I somehow got a Trojan(s) on my computer. All of a sudden my firewall was turned off and I kept getting error messages from various programs saying the program had to shut down and asked if I wanted to send an error report. I then turned the firewall back on, and tried to run AVG Anti-Virus. It would start and say it doesn't have any active components; I also couldn't run a scan. I tried clicking on Spybot but it would never load up. I then tried Malwarebytes Anti-Maleware and the same thing happened, it wouldn't load. So I restarted the computer in Safe Mode with Networking, uninstalled Malwarebytes Anti-Maleware and then downloaded it again. when I tired to install it, it wouldn't load. I changed the name of the file and I was then able to download the program. When I tried to run it, it wouldn't run. So I did the same thing and this time changed the exe file to another name. I was able to update it and run it. After it was run, it was showing that I had 29 infections. I had them removed but it couldn't remove 1 infection so it said that that infection would be removed after I restart. So I restarted and it got stuck for 20 minutes on the load up, so I shut it off and tried starting it again. When I went back into normal Windows, I still couldn't run any anti-virus/spyware programs with the exception of Malwarebytes with the different exe name. I can't open any of the Microsoft Office applications but I can access the internet through firefox. I then tried Combo-Fix, but it wouldn't load either. I have been running Malwarebytes again and so far it is no longer showing any viruses.

What can I do next? Thank you.

Sincerely,
David

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