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Virus [Moved]


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#1 DaveyCS

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Posted 13 August 2009 - 01:14 PM

Hey: My daughter has down loaded a email, that has a virus and now it will not let her do any thing except acknowledge pop ups!Is there a virus program that can be run with out installing on her computer? Like install on mine or from web?
I told her before she started using it to down load. So now she's in a fix. I tried to reboot from disk (restore) No Go!!!
I Appreciate Any Help for Her..
She has a EEE Asus 4G...... :flowers: :thumbsup: :trumpet:


Thanks Again
"Thank You Very Much".........

Davey Crockett Sr

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#2 Orange Blossom

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Posted 13 August 2009 - 04:01 PM

I am moving this topic to the Am I Infected forum from All Other Applications. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 DaChew

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Posted 13 August 2009 - 04:10 PM

Using your computer and a usb flash drive

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

This is for the clean computer and the flash drive

Her computer is running XP?
Chewy

No. Try not. Do... or do not. There is no try.

#4 DaveyCS

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Posted 14 August 2009 - 04:07 PM

Yes hers is Xp also..
Thank You
"Thank You Very Much".........

Davey Crockett Sr

#5 DaChew

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Posted 14 August 2009 - 04:23 PM

Download MBAM and DrWebCureit

Below are standard directions for the programs

Try to transfer and install MBAM without updates

Run it

Transfer and run cureit

save and copy the logs back= here

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#6 DaveyCS

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Posted 14 August 2009 - 05:11 PM

Thank You. I will have to do this tomorrow. She has the computer with her, in her car. She said she had some one else that was going to look at it. I called and told her No!!!! Bring it back home. So I will do what you have listed .
Thank You And Thanks Orange Blossom for Moving this to correct location . Sorry I didn't know there was a special section for this.
DaChew I will let you know as soon as I get it done..
Curiosity has me are you a Star Wars Fan? :thumbsup:
Thanks To You Again
"Thank You Very Much".........

Davey Crockett Sr

#7 DaChew

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Posted 14 August 2009 - 05:14 PM

Curiosity has me are you a Star Wars Fan?


Long ago and far away
Chewy

No. Try not. Do... or do not. There is no try.

#8 DaveyCS

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Posted 14 August 2009 - 05:37 PM

Yea I was Born a Thousand years early, myself. :flowers: :thumbsup:
"Thank You Very Much".........

Davey Crockett Sr

#9 DaveyCS

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Posted 23 August 2009 - 07:45 PM

Sorry about not getting back to this. Got hit with lighting bolt!!! House not me... Just now getting back on line... Am getting ready to do this,for my daughter.. So here goes!!!
Thanks again :thumbsup: :flowers:

Here's the info Chewy:
Malwarebytes' Anti-Malware 1.40
Database version: 2685
Windows 5.1.2600 Service Pack 3

8/23/2009 8:03:54 PM
mbam-log-2009-08-23 (20-03-54).txt

Scan type: Quick Scan
Objects scanned: 99596
Time elapsed: 7 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hope this helps You

Edited by DaveyCS, 23 August 2009 - 08:06 PM.

"Thank You Very Much".........

Davey Crockett Sr

#10 DaveyCS

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Posted 24 August 2009 - 12:15 PM

Ok Chewy, here is the rest.
:crazy:Flash_Disinfector.exe\nircmd.exe;C:\Documents and Settings\End User\Desktop\Flash_Disinfector.exe;Tool.NirCmd.1;;
Flash_Disinfector.exe;C:\Documents and Settings\End User\Desktop;Archive contains infected objects;Moved.;
Flash_Disinfector[1].exe\nircmd.exe;C:\Documents and Settings\End User\Local Settings\Temporary Internet Files\Content.IE5\U2JCT1ZM\Flash_Disinfector[1].exe;Tool.NirCmd.1;;
Flash_Disinfector[1].exe;C:\Documents and Settings\End User\Local Settings\Temporary Internet Files\Content.IE5\U2JCT1ZM;Archive contains infected objects;Moved.;
A0015081.exe\nircmd.exe;C:\System Volume Information\_restore{0CDABEE0-A23C-4EE1-B97B-2D1D4DDDAFEC}\RP68\A0015081.exe;Tool.NirCmd.1;;
A0015081.exe;C:\System Volume Information\_restore{0CDABEE0-A23C-4EE1-B97B-2D1D4DDDAFEC}\RP68;Archive contains infected objects;Moved.;

As per some one else awaiting further instructions, Master Chewy!!!
I, do Thank You for Your Time,and Patience!!! :thumbsup: :flowers:
"Thank You Very Much".........

Davey Crockett Sr

#11 DaChew

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Posted 24 August 2009 - 12:19 PM

Looks like someone or something has already removed the infection?

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Chewy

No. Try not. Do... or do not. There is no try.

#12 DaveyCS

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Posted 24 August 2009 - 06:28 PM

Ok I may have messed up!!! I down loaded what you said to this computer. and did the scans here!!! not on her machine. I still have thumb drive in. do I need to load and run from or to flash drive? I understood just to the good computer first. That is what I posted. I can't even get her computer on line....I'm sorry if I missed Something !! I did print it out and was reading as I did it!!! So lets Back Up And Go From Download Here.... I guess load to flash drive?
SORRY !!!!! :thumbsup: :flowers: :trumpet: :inlove:

Thanks For Your Time....
"Thank You Very Much".........

Davey Crockett Sr

#13 DaChew

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Posted 24 August 2009 - 06:43 PM

Use the immunized usb drive to transfer the MBAM installer and
http://www.malwarebytes.org/mbam/database/mbam-rules.exe
manual update for MBAM

Also download and transfer DrWbCureit(fresh copy)
Chewy

No. Try not. Do... or do not. There is no try.

#14 DaveyCS

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Posted 24 August 2009 - 07:40 PM

I down loaded app to thumb drive and installed on her computer. It doesn't show up? Not on drive or in programs? Any suggestions Hers is actually a flash drive. But It does have a external HD I bought for her! Can I take it and down load to it and clean it up, off this laptop?
Let me know Like I said sorry for screw up!
Thank You :thumbsup: :trumpet: :flowers:
"Thank You Very Much".........

Davey Crockett Sr

#15 DaChew

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Posted 24 August 2009 - 07:47 PM

Which app did you transfer to her computer?

Subs flash disinfector was just for the clean computer and any portable drive so we wouldn't infect your computer
Chewy

No. Try not. Do... or do not. There is no try.




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