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Winishield Woes, No Computer Connection, No Administrator Access on MY OWN COMPUTER!


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#1 dejaunhungry247

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Posted 13 August 2009 - 10:58 AM

Okay so I have the whole "Winishield" malware deal on my laptop(HP-Windows Vista).

Every site I've been to says "You CAN manually delete it...but chances are you'll obliterate your computer. Instead-download the remover!"

And I would. download it...except I can't connect to my router.

I have a Belkin router that is working fine but my laptop can't connect to it all of a sudden. I've been connecting to it for a year! I told internet explorer to auto detect IP blah blahs and I tried some CMD thing where you type in reset, but it just said it needs to be evaluated. It would get to the two PC's icon but the globe wouldn't show.

Ok. No internet.

I figure I'll take my chances to manually delete Winishield. I'll just backup all my files!

Except when I try to do that it tells me "File backup could not save your automatic backup settings for the following reasons: The request is not supported (0x80070032)

Ok, I surfed the net and discovered a way to fix that. All you need is to run CMD and log in as an administrator...

Except despite my efforts in pressing ctrl shift and enter I can't get in as an administrator!
And it's MY computer!

I don't know what to do anymore. All I wanted to do was connect to the internet, backup my files, and remove Winishield. I can't do any of those!

Pleaaaaaaaaaaaaase help!
(by the way i have Combofix on my computer *don't get upset! I haven't used it yet!* so if anything, an expert can always guide me through that. Also, I think Winishield disables SuperantiSpyware, so now I'm using like...SpySweeper or something.)

Please?

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#2 iisjman07

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Posted 13 August 2009 - 02:43 PM

Can you use a clean computer (maybe a friend or the library) and burn the remover to a cd?

#3 dejaunhungry247

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Posted 15 August 2009 - 11:17 AM

Perhaps.
I have blank CD's but I thin kthey only hold music.
What type of CD do I have to buy?

#4 boopme

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Posted 15 August 2009 - 12:44 PM

Those CD's should be fine.. TRY running Malawarebytes..
I am certain SUPER will run of the CD also.

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.



MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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