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Windows XP Home "Services" [Moved from XP]


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#1 JustMeinTX

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Posted 13 August 2009 - 05:21 AM

I am having a problem with installing ANY software. I received a message stating that my CD/DVD file was damaged. It instructed me to UN-install, then RE-install. The UN-install wasn't a problem. RE-installing-PROBLEM! I also can't install the software for my new Lexmark printer. I can't install ANYTHING at the moment

I noticed that some items under my "Services" are NOT functioning. My Remote Procedure Call (RPC) Properties (Local Computer) is blank under "start up type". I have NOT been able to get my (RPC) restarted. I have also received the following Error Messages - Error 1053: Could not start Windows Presentation Font Cache 3.0.0.0 on Local Computer. Service DID NOT RESPOND in a timely manner. Error 1307 - COULD NOT START Alerter Service on Local Computer. The Security ID may NOT be assigned as the owner of object. Error 2: Application Management - COULD NOT START Application Management Service on Local Computer. System cannot find file specified. Error 1083: Help and Support: COULD NOT START Help and Support on Local Computer. The executable program that this service is configured to run in does NOT implement the Service. Error 31 - Windows Driver Foundation - User-mode Driver Framework: COULD NOT START Windows Driver Foundation User Mode Driver Framework Service on Local Computer. Device attached to this system is NOT functioning. Additionally, the ONLY >NET Framework that is installed on my computer is Version 1.1. I CANNOT install the recent .NET Framework Updates. I have TRIED numerous times to RE-start the above Services and to download the Updates, ALL to no avail

My problems started many months ago, when like many other users, I noticed my Virtual Memory climbed rapidly under the Process waol. A computer "expert on another site gave me instructions to supposedly "fix" my problem. I had also mentioned to her that sometimes my Security Settings under Internet Options changed on their own.

Now, My ALL my Security Settings, including my Java, are LOCKED, but I'm having all these other problems. Can you PLEASE HELP ME!!! I REALLY need to get my printer up and running ASAP. (PLEASE NOTE THAT I AM A FAIRLY NOVICE COMPUTER USER)

I have run numerous Virus, Malware scans. To the best of my knowledge, there are NO Viruses, Worms, Trojans, etc on my computer.

Thank you in advance for any help that you may provide, KarenInTexas

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#2 Orange Blossom

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Posted 13 August 2009 - 02:16 PM

Hello,

It is possible that the problems you are experiencing are a result of the infection you referenced. Given that, I shall move this topic from the XP forum to the Am I Infected forum.

My problems started many months ago, when like many other users, I noticed my Virtual Memory climbed rapidly under the Process waol. A computer "expert on another site gave me instructions to supposedly "fix" my problem.


Can you provide a link to that topic so we can see what was done?

I have run numerous Virus, Malware scans.


Can you please name the programs you ran?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 JustMeinTX

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Posted 19 August 2009 - 10:37 AM

Dear Orange Blossum...

I appreciate your help. So sorry for my delay in replying. I had a family emergency come up. I did NOT post a Combo Fix log. Those error messages
came up on my screen when I TRIED using certain services. So...I checked what other services were/were NOT working and posted the error messages
which appeared.

I no longer have a print out of what instructions that last person gave me. As I mentioned, these instructions were provided to me MANY months ago. How about if I provide you with a HiJack Scan?

I have run SpyBot, Advanced System Care, Malwarebytes' Anti Malware, Ad Aware, and Avira AntiVir Personal scans. ALL my scans have come up clean in recent months, except for the occasional spyware, which I remove immediately

Thanks again,
JustMeinTX (Karen)

#4 garmanma

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Posted 20 August 2009 - 09:35 PM

Revised Root Repeal2
revised download
http://ad13.geekstogo.com/RootRepeal.exe

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 JustMeinTX

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Posted 21 August 2009 - 12:12 PM

Thanks SOOO MUCH for y'all's help!!! Just to let you know...I ran another virus scan today (SpyBot)
and the below viruses showed up. However, they were quanrantined and/or removed by my Avira Antivirus.
Is this "normal?" The SpyBot screen read that NO viruses/malware were found by Spybot.

The results of my RootRepeal scan are below the list of found viruses.

1. Virus or unwanted program 'W32/Induc.A [virus]'
detected in file 'C:\Program Files\Glary Utilities\encryptexe.exe.
Action performed: Move file to quarantine

2. Virus or unwanted program 'W32/Induc.A [virus]'
detected in file 'C:\System Volume Information\_restore{787C4317-7788-4F1A-B0A2-37A7FBB4AA17}\RP422\A0073554.exe.
Action performed: Deny access


3. Virus or unwanted program 'W32/Induc.A [virus]'
detected in file 'C:\Program Files\Glary Utilities\joinexe.exe.
Action performed: Move file to quarantine


4. Virus or unwanted program 'W32/Induc.A [virus]'
detected in file 'C:\System Volume Information\_restore{787C4317-7788-4F1A-B0A2-37A7FBB4AA17}\RP422\A0073555.exe.
Action performed: Deny access


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/21 11:59
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEC796000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\Documents and Settings\Karen's\Cookies\karen's@aol[1].txt
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Karen's\Cookies\karen's@my.screenname.aol[1].txt
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Karen's\Cookies\karen's@aol[2].txt
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Karen's\Cookies\karen's@my.screenname.aol[2].txt
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "<unknown>" at address 0xf7d8242e

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0xf7d82424

#: 063 Function Name: NtDeleteKey
Status: Hooked by "<unknown>" at address 0xf7d82433

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "<unknown>" at address 0xf7d8243d

#: 098 Function Name: NtLoadKey
Status: Hooked by "<unknown>" at address 0xf7d82442

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0xf7d82410

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0xf7d82415

#: 193 Function Name: NtReplaceKey
Status: Hooked by "<unknown>" at address 0xf7d8244c

#: 204 Function Name: NtRestoreKey
Status: Hooked by "<unknown>" at address 0xf7d82447

#: 247 Function Name: NtSetValueKey
Status: Hooked by "<unknown>" at address 0xf7d82438

#: 257 Function Name: NtTerminateProcess

#6 garmanma

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Posted 21 August 2009 - 06:41 PM

See if you can download and run these tools


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
--------------------------


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 JustMeinTX

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Posted 24 August 2009 - 04:58 PM

Thanks so much for all your help. Should I be running SUPERAntiSpyware on a regular basis, i.e. once per week? If so, should I keep the same
3 boxes checked? I use Malwarebytes occasionally, but it's been months since it turned up anything and I always use the FULL scan. Should I also use ATF Cleaner regularly? Always check ALL the ATF Cleaner boxes? Here are the scan logs...


Malwarebytes' Anti-Malware 1.40
Database version: 2689
Windows 5.1.2600 Service Pack 3

08/24/2009 1:12:16 PM
mbam-log-2009-08-24 (13-12-16).txt

Scan type: Quick Scan
Objects scanned: 124566
Time elapsed: 6 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

________________________________________________________________________________________________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/24/2009 at 04:06 PM

Application Version : 4.27.1002

Core Rules Database Version : 4069
Trace Rules Database Version: 2009

Scan type : Complete Scan
Total Scan Time : 02:08:58

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 5241
Registry threats detected : 0
File items scanned : 72302
File threats detected : 6

Adware.Tracking Cookie
C:\Documents and Settings\Karen's\Cookies\karen's@advertising[2].txt
C:\Documents and Settings\Karen's\Cookies\karen's@at.atwola[1].txt
C:\Documents and Settings\Karen's\Cookies\karen's@trafficmp[1].txt

Trojan.Agent/Gen-ImageDocFake
C:\DELETED 27295\AIMTOOLKIT\VER6_0_28_1\THEME\IMAGES\INPUTFIELDS\INPUTFIELD_SEARCH_FOCUSED.PNG
C:\DELETED 27295\IMAPP\VER6_0_28_1\RESOURCES\EN-US\BTN_POUND_PRESSED.PNG
C:\DELETED 27295\IMAPP\VER6_0_28_1\THEME\IMAGES\AOLTAB_CLICKED_INVERTED.PNG

#8 garmanma

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Posted 24 August 2009 - 09:20 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 JustMeinTX

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Posted 26 August 2009 - 03:12 PM

Here is the scan from DrWeb CureIt

aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Documents and Settings\All Users\Application Data\AOL Downloads\aolcom_setupSTUS\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Documents and Settings\All Users\Application Data\AOL Downloads\aolcom_setupSTUS\comps\coach;Archive contains infected objects;Moved.;
RegUBP2b-Karen's.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;

I hope that I ran this scan correctly. Upon completion, I did NOT see any prompts to "cure or move" OR "Move Incurable", though the message
"Yes to all" did appear.

#10 garmanma

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Posted 26 August 2009 - 07:56 PM

Are you still having any of your original problems?
Do you happen to remember what programs the other site had you run?
Which other site was that?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 JustMeinTX

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Posted 27 August 2009 - 06:41 PM

Yes, I am STILL having the same problems. I apologize, but the "help" that I obtained from the other site was so long ago, I no longer recall what site I used. I've looked everywhere for the instructions that I was given at the time. This was at least a year ago. I recall it was at a time when MANY AOL users were complaining about the same problem with their VM and waol. I DO remember that I was NOT given any instructions for running malware or virus scans from the person at the other site

Looking back, the woman helping me seemed to be more concerned with my mentioning that sometimes my security settings were changed without my knowledge. It appears that there is some type of security block on my computer. I hear 1 or more dull dings when I log on to AOL, which I would think indicates something is being blocked. Under Internet Options, my settings appear to be under a "Group Policy". My settings under Security and Privacy cannot be changed. I've also noticed there is a security program on my Java AND some of my Active X Controls are disabled.

That all said, my CD/DVD player on my tower had been working up until a few months ago, when a message came up on my screen, saying that my software was damaged for my CD/DVD player and to UN-install, then RE-install the software. I cannot get the software to RE-install. I'm far from an "expert", but I rarely used my computer's CD/DVD player, except to install software. So I don't believe it's broken, even though my computer was purchased in 2003.

Now, what do you suggest that I do?

Edited by JustMeinTX, 27 August 2009 - 06:50 PM.


#12 garmanma

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Posted 28 August 2009 - 06:25 PM

I no longer recall what site I used.

That's OK. It probably wouldn't have helped anyways

That all said, my CD/DVD player on my tower had been working up until a few months ago, when a message came up on my screen, saying that my software was damaged for my CD/DVD player and to UN-install, then RE-install the software.

Optical drives do not need special software, they're plug-n-play

I'm going to suggest you submit a DDS / HJT log:

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck

Edited by garmanma, 28 August 2009 - 06:29 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 JustMeinTX

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Posted 23 January 2010 - 08:12 AM

My deepest apologies for taking an eternity to get back to you. I'm in the process of moving to England from Texas and have run in to more than a few difficulties! Anyway...I solved ALL my computer problems for now. My fiancÚ brought me a new laptop for Christmas. Which is another reason why I took so long to reply. This is my first laptop. I do GREATLY APPRECIATE your help! I'm sure you'll be hearing again from me soon, as I'm already experiencing a couple of problems with my laptop. Thanks again for all your help

KarenInTexas




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