Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virus blocking malwarebytes, don't know what to do


  • Please log in to reply
8 replies to this topic

#1 M12 130013S

M12 130013S

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:America
  • Local time:09:05 PM

Posted 13 August 2009 - 01:04 AM

My computer has a virus that i cant get rid of
I have ran scans with norton 360 and avg free, neither of which have gotten rid of
i have tried running malwarebytes but it keeps coming up with an error saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
can not figure out how to access malwarebytes or remove virus

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:05 PM

Posted 13 August 2009 - 01:21 AM

Rename this file:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

to this:

winlogon.exe

Then double-click the renamed file and see if it will run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 M12 130013S

M12 130013S
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:America
  • Local time:09:05 PM

Posted 13 August 2009 - 01:36 AM

it wont let me rename the file
"Cannot rename mbam: Access is denied.
Make sure the disk is not full or write-protected
and that the file is not currently in use."

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:05 PM

Posted 13 August 2009 - 01:47 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 M12 130013S

M12 130013S
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:America
  • Local time:09:05 PM

Posted 13 August 2009 - 05:49 PM

SUPERAntiSpyware startet to scan but then closed out minutes after scan started
every time i try to open it, it comes up with the same error message as when i try to open malwarebytes

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:05 PM

Posted 13 August 2009 - 05:52 PM

Try running this scan from "Safe Mode with Command Prompt".

http://live.sunbeltsoftware.com/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 malikye2876

malikye2876

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 02 September 2009 - 07:28 AM

Did the sunbelt software work for this problem? I have the same issue and have tried everything including some utilities from my handy UBCD4WIN. This is the first infection I have been unable to remedy.

#8 PCpower

PCpower

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 18 September 2009 - 11:52 AM

I am having the same issue in a sence.

Windows XP

Icons on desktop and taskbar is missing.
Tryed all Registry fixes to get them back.

Malwarebytes will only run once under any filename.. Tryed to rename mbam.exe to many things. It will run once. Start scan and close instantly.
The virus then makes that .exe access denied and cannot run again. I ran hirens boot cd : spybot sd, and superantispyware. Couldnt update databases so they did not find the malware or virus
doing this. malwarebytes of course will not run in PE invironment. Could not run Any AV programs in safemode either. Once this virus see's me running anything it closes the program and makes access denied. Not sure what else to do. Couldnt run explorer.exe. Renamed explorer.exe to exp.exe ran from task manager and it only brought up my documents folder.

This is a smart virus... picks up on any new software I run and kills the task and creates access denied. Mayb time for a format.

#9 M12 130013S

M12 130013S
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:America
  • Local time:09:05 PM

Posted 09 October 2009 - 11:53 AM

Sorry about not replying
I don't have internet at my house and didn't get the chance to reply back or use sunbelt
My parents decided to get rid of the comp and get a new one




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users