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malware mbam will not run [Computer 1]


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2 replies to this topic

#1 granny0001

granny0001

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Posted 12 August 2009 - 04:56 PM

HI I am running in safe mode and really need some help, the following is my hijack log:
DDS (Ver_09-07-30.01) - NTFSx86 NETWORK
Run by Administrator at 17:34:46.90 on 11/08/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.222.103 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\GXQVK9E3\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q106&bd=presario&pf=desktop
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=presario&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q106&bd=presario&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=presario&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=presario&pf=desktop
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=presario&pf=desktop
BHO: 1 (0x1): {02478d38-c3f9-4efb-9b51-7695eca05670} - Yahoo! Toolbar Helper
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [NeroHomeFirstStart] c:\program files\common files\ahead\lib\NMFirstStart.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_05\bin\jusched.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [RECGUARD] c:\windows\sminst\RECGUARD.EXE
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\pin.lnk - c:\hp\bin\CLOAKER.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll

============= SERVICES / DRIVERS ===============

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-8-8 214024]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-8-8 203280]
S2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-8-8 359952]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-8-8 144704]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-8-8 606736]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-8-8 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-8-8 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-8-8 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-8-8 40552]

=============== Created Last 30 ================

2009-08-11 17:08 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-08-11 17:00 <DIR> --d----- c:\docume~1\admini~1\applic~1\Intuit
2009-08-11 17:00 <DIR> --d----- c:\docume~1\admini~1\applic~1\Symantec
2009-08-11 16:59 <DIR> --d----- c:\documents and settings\administrator\WINDOWS
2009-08-11 16:59 <DIR> --d----- c:\documents and settings\Administrator
2009-08-09 17:43 <DIR> --d----- c:\program files\Nero
2009-08-09 15:22 1,414,440 a------- c:\windows\system32\ShellManager310E2D762.dll
2009-08-09 12:12 116 a------- c:\windows\NeroDigital.ini
2009-08-08 22:07 5,823 a------- c:\windows\system32\Config.MPF
2009-08-08 21:33 40,552 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-08-08 21:33 35,272 a------- c:\windows\system32\drivers\mfebopk.sys
2009-08-08 21:33 214,024 a------- c:\windows\system32\drivers\mfehidk.sys
2009-08-08 21:33 79,816 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-08-08 21:32 120,136 a------- c:\windows\system32\drivers\Mpfp.sys
2009-08-08 21:30 <DIR> --d----- c:\program files\common files\McAfee
2009-08-08 21:30 <DIR> --d----- c:\program files\McAfee.com
2009-08-08 21:28 <DIR> --d----- c:\program files\McAfee
2009-08-08 21:09 34,248 a------- c:\windows\system32\drivers\mferkdk.sys
2009-08-01 01:42 0 a------- c:\windows\Irremote.ini
2009-08-01 01:25 <DIR> --d----- c:\program files\AskTBar
2009-08-01 00:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Nero
2009-07-31 16:43 <DIR> --d----- c:\program files\uTorrent

==================== Find3M ====================

2009-08-03 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-03 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-19 06:33 3,597,824 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-19 06:32 6,067,200 -------- c:\windows\system32\dllcache\ieframe.dll
2009-06-29 04:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-06-29 04:07 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-29 01:35 634,632 -------- c:\windows\system32\dllcache\iexplore.exe
2009-06-29 01:33 2,452,872 -------- c:\windows\system32\dllcache\ieapfltr.dat
2009-06-29 01:33 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-06-16 07:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 07:55 119,808 a------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 07:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-16 07:55 82,432 a------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 12:27 1,290,752 a------- c:\windows\system32\quartz.dll
2009-06-03 12:27 1,290,752 a------- c:\windows\system32\dllcache\quartz.dll
2009-06-02 14:17 410,984 a------- c:\windows\system32\deploytk.dll
2006-08-03 07:36 774,144 a------- c:\program files\RngInterstitial.dll

============= FINISH: 17:36:02.04 ===============

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#2 etavares

etavares

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Posted 23 August 2009 - 06:34 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 Orange Blossom

Orange Blossom

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Posted 02 September 2009 - 09:52 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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