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Advanced Virus Remover Disabled programs/Can't Scan


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#1 bloggermom

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Posted 12 August 2009 - 03:44 PM

Trying to help my cousin out here, her computer was infected with the rogue installer "Advanced Virus Removal 2009". She has a wired pc running Windows XP.

She has McAfee (current) from Comcast and nothing else. I was able to download and run Malwarebytes on Monday, found 50+ problems, after re-boot however, she was infested with multiple pop-up's stating "Bad Image". After several attempts to reboot her computer I was finally successful (would get a blue screen telling me that Windows detected a problem and wouldn't load) however the last pop-up,

"svchost.exe-Bad Image
The application or DLL globalroot\systemroot\system32\SKYNETpuqfwoix.dll is not a valid Windows image. Please check this against your installation diskette."

would not close. I was able to open IE and searched this forum, as well as Malwarebytes. I tried to do the eight step's to removing AVR, and was able to download the programs CCleaner, Combofix, HijackThis, etc. but was unable to open them. I cannot open or run Malwarebytes or McAfee either now.

Other programs that will not even open are Add/Remove Programs (her kids have "Frostwire" which I found out is a P2P like Limewire, and I wanted to remove it), RegEdit (from both start/run, and programs), and notepad. I can't open Notepad in anyway (I've tried both start/run, search, and from accesories).

I have attempted to follow general advice, but cannot post any logs for the above reasons.

I hope you can help me help her. If this is beyond my scope I will advice her to take it in to a shop, thanks in advance for your help!

Edited by bloggermom, 12 August 2009 - 03:50 PM.


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#2 Budapest

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Posted 12 August 2009 - 06:32 PM

Rename this file:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

to this:

winlogon.exe

Then double-click the renamed file and see if it will run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 bloggermom

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Posted 13 August 2009 - 02:45 AM

Thank you. I will do this this evening as the computer is not mine, and on the other side of town, so my reply's might be delayed a bit.

#4 bloggermom

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Posted 13 August 2009 - 08:26 PM

Thank you for your help.

OK, bad news first. The computer I was trying to help is totally disabled, I have told them to take it to a shop, I think it will need to be reformated. However, another cousin has the same thing today. I was able to download Malewarebytes and run it. It detected 20+ problems, on reboot it has the same pop-ups as the Advanced Virus Remover 2009 and I also seen a vundo trojan in the items detected.

I currently have task manager running; is there a process I should end while I still functionality?

Hopefully you can help tonight as I only have access to this computer for the evening.

Here is the MWB log:

Malwarebytes' Anti-Malware 1.40
Database version: 2618
Windows 5.1.2600 Service Pack 3

8/13/2009 9:16:19 PM
mbam-log-2009-08-13 (21-16-19).txt

Scan type: Quick Scan
Objects scanned: 102042
Time elapsed: 9 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 12
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 8
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\ScreenSaver (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\ScreenSaver\Images (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Shared (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\History (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\FunWebProducts\ScreenSaver\Images\029B68DF.urr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\History\search2 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\setting2.htm (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\settings.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\s_pid.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.

#5 Budapest

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Posted 13 August 2009 - 08:29 PM

Run another Malwarebytes scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 bloggermom

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Posted 13 August 2009 - 08:41 PM

OK, MWB is scanning again. After reboot of first scan, the pop-ups for what I believe is Advanced Virus Removal appeared again, I was able to close out of them.


Some info about this computer, Win XP, AVG and Windows Defender, they also have that Frostwire program. When should I remove that?

Scan log (said zero objects infected, but I know they are here)

Malwarebytes' Anti-Malware 1.40
Database version: 2618
Windows 5.1.2600 Service Pack 3

8/13/2009 9:40:30 PM
mbam-log-2009-08-13 (21-40-30).txt

Scan type: Quick Scan
Objects scanned: 101992
Time elapsed: 8 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Budapest

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Posted 13 August 2009 - 08:43 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Budapest

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Posted 13 August 2009 - 08:45 PM

I don't think Frostwire is a problem itself. It's what you download with it that can cause problems.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 bloggermom

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Posted 13 August 2009 - 08:50 PM

ok, printing the instructions and I'll be back. Thank you.

#10 bloggermom

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Posted 13 August 2009 - 10:30 PM

I was able to do all that you instructed.

However, after reboot from safe mode there was no log in SAS. SAS found one object: Dialer.Hiberfil/SYS

Also on reboot windows security center pops up saying that there is no anti-virus program on the computer and another pop-up which says:

"The page at http// search-out dot net says:
Warning! Your PC is at risk of virus and maleware attck. Your system requires immediate check! System Security will perform a quick and free scan."

One more thing ATF was able to clean the PC, but appeared not to clean Mozilla.

What's the next step? Thanks, Rhonda

Edited by bloggermom, 13 August 2009 - 10:32 PM.


#11 Budapest

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Posted 13 August 2009 - 10:36 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 bloggermom

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Posted 13 August 2009 - 10:42 PM

OK, be back soon.

#13 bloggermom

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Posted 14 August 2009 - 01:25 AM

Happy to report no unusual popups on reboot.

Here is the Dr.Web scan:

T-3545427-do you still hate me set your.mp3;C:\Documents and Settings\Risa Thompson\Incomplete;Trojan.WMALoader;Cured.;
the twilight sound track.mp3;C:\Documents and Settings\Risa Thompson\Shared;Trojan.WMALoader;Cured.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;

#14 Budapest

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Posted 14 August 2009 - 01:32 AM

Update Malwarebytes, run another quick-scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 bloggermom

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Posted 14 August 2009 - 01:34 AM

Will do...




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