She has McAfee (current) from Comcast and nothing else. I was able to download and run Malwarebytes on Monday, found 50+ problems, after re-boot however, she was infested with multiple pop-up's stating "Bad Image". After several attempts to reboot her computer I was finally successful (would get a blue screen telling me that Windows detected a problem and wouldn't load) however the last pop-up,
The application or DLL globalroot\systemroot\system32\SKYNETpuqfwoix.dll is not a valid Windows image. Please check this against your installation diskette."
would not close. I was able to open IE and searched this forum, as well as Malwarebytes. I tried to do the eight step's to removing AVR, and was able to download the programs CCleaner, Combofix, HijackThis, etc. but was unable to open them. I cannot open or run Malwarebytes or McAfee either now.
Other programs that will not even open are Add/Remove Programs (her kids have "Frostwire" which I found out is a P2P like Limewire, and I wanted to remove it), RegEdit (from both start/run, and programs), and notepad. I can't open Notepad in anyway (I've tried both start/run, search, and from accesories).
I have attempted to follow general advice, but cannot post any logs for the above reasons.
I hope you can help me help her. If this is beyond my scope I will advice her to take it in to a shop, thanks in advance for your help!
Edited by bloggermom, 12 August 2009 - 03:50 PM.