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Virus Problem + Computer Crash + No Internet Connection


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#1 Steffanie

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Posted 12 August 2009 - 02:58 PM

Hello All,
Last night my anti-spyware/malware program, ESET Smart Security, suddenly caught 3 trojans. I don't even remember the site I had been looking at; I was admittedly just surfing the net without paying much attention. After the trojan alerts, every time I attempted to go to a different website, the page said 'Connection interrupted/Connection was interrupted while negotiating a connection.' There were no pop-ups, and no system tray/desktop icons appeared. When I noticed ESET's alerts, I immediately disconnected from the internet and began running the program's spyware sweep. It found only four "infiltrations," which were cleaned and removed by the program. But, when I attempted to re-launch Firefox, the page said 'Connection interrupted/Connection was interrupted while negotiating a connection' once again, even though my Network Connection information said my computer was connected to the internet at 100 Mbps. So I re-ran ESET, and it didn't find anything.
Finally, I decided to use ComboFix, since I've used that program in the past with great results. I let the program do its thing, and waited until it was completely finished before trying to use Firefox again. The exact same message appeared for every website I tried to go to: 'Connection interrupted/Connection was interrupted while negotiating a connection.' The next thing I know, the computer acts as though it's all tied-up/lagging, and then a blue screen came up right before the computer restarted itself. Upon restart, I got a Windows message saying the system had recovered from a serious error. Over the course of the night--while not being able to connect to the internet--the computer crashed two more times.
Today, I still cannot connect to the internet using that computer. All other computers/laptops in my household are connecting fine, with no obvious problems. So I'm at a loss as to what else is wrong with my PC, and I'd really appreciate some help.

Edited by Steffanie, 12 August 2009 - 02:59 PM.


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#2 garmanma

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Posted 13 August 2009 - 10:01 PM

Since you used Combofix, try the repair at the bottom of the tutorial page first

http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Mark
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