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Have rootkit - need help

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6 replies to this topic

#1 mingsty


  • Members
  • 3 posts
  • Local time:12:15 AM

Posted 12 August 2009 - 02:04 PM

Hey there. Thanks in advance for any help. As of right now I am unable to run combofix. I have tried renaming it but nothing will run. A dos box comes up briefly with a message something like "must be run in Win32" (Sorry it doesn't stay open so can't read it)

I have a GMER log if you'd like it too but I'll post it only if asked. Here is the DDS.txt

DDS (Ver_09-07-30.01) - NTFSx86 NETWORK
Run by BJ at 13:49:02.80 on Wed 08/12/2009
Internet Explorer: 7.0.6000.16890
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1917.1428 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}
SP: Avira AntiVir PersonalEdition *enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toshibadirect.com/dpdstart
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [cdloader] "c:\users\bj\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [HotSync] "c:\program files\palmsource\desktop\HotSync.exe" -AllUsers
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [VirtualCloneDrive] "c:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRunOnce: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\fun.exe" /runcleanupscript
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
StartupFolder: c:\users\bj\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {8FEFF364-6A5F-4966-A917-A3AC28411659} - hxxp://download.sopcast.cn/download/SOPCORE.CAB
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} - hxxp://ax.emsisoft.com/asquared.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\bj\appdata\roaming\mozilla\firefox\profiles\2046owi1.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - plugin: c:\progra~1\palm\packag~1\NPInstal.dll
FF - plugin: c:\program files\gametap\bin\release\npgametaptool.dll
FF - plugin: c:\programdata\id software\quakelive\npquakezero.dll
FF - plugin: c:\users\bj\appdata\roaming\mozilla\firefox\profiles\2046owi1.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
FF - plugin: c:\users\bj\appdata\roaming\mozilla\firefox\profiles\2046owi1.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000004.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2007-8-22 7168]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2007-10-5 288256]
S0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-8-9 28544]
S2 jrng;jrng;c:\windows\system32\drivers\zfqzw.sys [2009-8-12 61440]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
S2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2009-4-29 47640]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2007-11-2 18176]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2007-1-22 7680]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2007-10-10 42112]
S3 sonydcam;Generic 1394 Desktop Camera;c:\windows\system32\drivers\sonydcam.sys [2006-11-2 26624]
S3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-3-28 43008]

=============== Created Last 30 ================

2009-08-12 08:04 61,440 a------- c:\windows\system32\drivers\zfqzw.sys
2009-08-12 00:02 1,550,112 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-08-12 00:02 6,668 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-08-12 00:02 2,357 a------- C:\rollback.ini
2009-08-11 23:46 <DIR> --d----- c:\programdata\ParetoLogic Anti-Virus PLUS
2009-08-11 23:46 <DIR> --d----- c:\programdata\ParetoLogic
2009-08-11 23:46 <DIR> --d----- c:\program files\common files\ParetoLogic
2009-08-11 23:46 <DIR> --d----- c:\progra~2\ParetoLogic Anti-Virus PLUS
2009-08-11 23:46 <DIR> --d----- c:\progra~2\ParetoLogic
2009-08-11 20:55 <DIR> --d----- c:\users\bj\appdata\roaming\Malwarebytes
2009-08-11 20:51 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-11 20:51 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-11 20:51 <DIR> --d----- c:\programdata\Malwarebytes
2009-08-11 20:51 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-11 20:51 <DIR> --d----- c:\progra~2\Malwarebytes
2009-08-09 23:38 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-08-09 23:38 <DIR> --d----- c:\program files\Panda Security
2009-08-09 17:04 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-08-09 17:03 <DIR> --d----- c:\users\bj\.housecall6.6
2009-08-08 21:18 20,480 a------- c:\windows\system32\UACbrsuitigqe.dll
2009-08-08 21:18 18,432 a------- c:\windows\system32\UACjcbwpynekl.dll
2009-08-08 21:18 30,208 a------- c:\windows\system32\UACwrujsekcdk.dll
2009-08-08 21:18 1,110,399 a------- c:\windows\system32\UACvqtsiotpei.db
2009-08-08 21:18 269 a------- c:\windows\system32\UACitmcjvohks.dat
2009-08-08 21:18 74,240 a------- c:\windows\system32\UACbfxhhjsine.dll
2009-08-08 21:16 26,624 a------- c:\windows\system32\UACvgknrqpojw.dll
2009-08-08 03:15 97,800 a------- c:\windows\system32\infocardapi.dll
2009-08-08 03:15 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-08-08 03:15 622,080 a------- c:\windows\system32\icardagt.exe
2009-08-08 03:15 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-08-08 03:15 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-08-08 03:15 11,264 a------- c:\windows\system32\icardres.dll
2009-08-08 03:15 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-08-08 03:15 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-08-08 03:12 196,608 a------- c:\windows\ocsetup_cbs_install_NetFx3.perf
2009-08-08 03:12 65,536 a------- c:\windows\ocsetup_cbs_install_NetFx3.dpx
2009-08-08 03:12 51,642,368 a------- c:\windows\ocsetup_install_NetFx3.etl
2009-08-08 03:02 96,760 a------- c:\windows\system32\dfshim.dll
2009-08-08 03:02 282,112 a------- c:\windows\system32\mscoree.dll
2009-08-08 03:02 41,984 a------- c:\windows\system32\netfxperf.dll
2009-08-08 03:01 158,720 a------- c:\windows\system32\mscorier.dll
2009-08-08 03:01 83,968 a------- c:\windows\system32\mscories.dll
2009-08-02 15:20 <DIR> --d----- c:\program files\DAUM
2009-07-23 21:13 <DIR> --d----- c:\program files\HP Webcam
2009-07-22 03:00 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf
2009-07-14 19:06 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 19:06 156,160 a------- c:\windows\system32\t2embed.dll
2009-07-14 19:06 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 19:06 34,304 a------- c:\windows\system32\atmlib.dll
2009-07-14 19:06 24,064 a------- c:\windows\system32\lpk.dll
2009-07-14 19:06 10,240 a------- c:\windows\system32\dciman32.dll

==================== Find3M ====================

2009-07-23 21:15 143,360 a------- c:\windows\inf\infstrng.dat
2009-07-23 21:15 86,016 a------- c:\windows\inf\infstor.dat
2009-07-23 21:15 51,200 a------- c:\windows\inf\infpub.dat
2009-07-18 07:17 827,392 a------- c:\windows\system32\wininet.dll
2009-07-18 07:10 56,320 a------- c:\windows\system32\iesetup.dll
2009-07-18 07:10 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 07:10 52,736 a------- c:\windows\apppatch\iebrshim.dll
2009-07-18 07:07 72,704 a------- c:\windows\system32\admparse.dll
2009-07-18 05:00 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-07-18 03:34 48,128 a------- c:\windows\system32\mshtmler.dll
2009-07-17 09:52 71,680 a------- c:\windows\system32\atl.dll
2009-07-14 08:02 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-07-14 08:01 4,096 a------- c:\windows\system32\dxmasf.dll
2009-07-14 08:00 7,680 a------- c:\windows\system32\spwmp.dll
2009-07-14 06:11 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-06-10 07:16 156,160 a------- c:\windows\system32\wkssvc.dll
2009-06-10 07:10 123,904 a------- c:\windows\system32\msvfw32.dll
2009-06-10 07:10 31,232 a------- c:\windows\system32\msvidc32.dll
2009-06-10 07:09 12,800 a------- c:\windows\system32\msrle32.dll
2009-06-10 07:07 82,944 a------- c:\windows\system32\mciavi32.dll
2009-06-10 07:04 88,576 a------- c:\windows\system32\avifil32.dll
2009-06-10 07:04 65,024 a------- c:\windows\system32\avicap32.dll
2009-06-04 07:47 36,352 a------- c:\windows\system32\tsgqec.dll
2009-06-04 07:43 1,871,872 a------- c:\windows\system32\mstscax.dll
2009-06-04 07:36 116,736 a------- c:\windows\system32\aaclient.dll
2009-05-25 07:16 134,312 a------- c:\windows\system32\ElbyVCD.dll
2009-05-25 07:01 89,256 a------- c:\windows\system32\ElbyCDIO.dll
2009-03-28 13:51 22,328 a------- c:\users\bj\appdata\roaming\PnkBstrK.sys
2008-12-12 04:21 174 a--sh--- c:\program files\desktop.ini
2008-06-11 03:10 665,600 a------- c:\windows\inf\drvindex.dat
2008-03-26 22:24 32 a------- c:\programdata\ezsid.dat
2008-03-26 22:24 32 a------- c:\progra~2\ezsid.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-04-01 18:27 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\temp\cookies\index.dat
2007-12-22 20:26 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2007-12-22 20:26 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2007-12-22 20:26 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 13:52:21.62 ===============

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#2 mingsty

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  • Local time:12:15 AM

Posted 12 August 2009 - 05:51 PM

Hey there...hopefully saved you guys some work. I couldn't get combofix to work so i re-read a bunch of the forums and found out i must not have renamed the file before I saved it. Anywho...got it working seems like I'm clean and have attached the log. Also I restarted and ran GMER and it didn't pick up anything.

Thanks again!

Attached Files

#3 sempai



  • Malware Response Team
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  • Local time:01:15 PM

Posted 13 August 2009 - 06:02 AM

Hello my name is Sempai and welcome to Bleeping Computer.

*We apologize for the delay. Forum have been busy.

*I want you to understand that I'm still a trainee here. I will be working with my Coach who will approve all my instructions before posting them to you, so there's a possibility to have some delays in my responses. But the good part is, there are two people reviewing your problem instead of one.

*It is important not to make any further changes or run any other tools unless instructed to. This may hinder the cleaning process of your machine.

*You must reply within 5 days otherwise this topic will be closed.

Your log will be analyzed and you will be instructed on what to do next as soon as possible.


You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

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#4 mingsty

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  • Members
  • 3 posts
  • Local time:12:15 AM

Posted 13 August 2009 - 08:23 AM

Thanks for the help!

#5 sempai



  • Malware Response Team
  • 5,288 posts
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  • Location:3 stars and a sun
  • Local time:01:15 PM

Posted 14 August 2009 - 04:57 AM

Hello mingsty,

Sorry for the delay, Instructions are carefully discuss first with my coach before posting to you.

Some of the identified infections are Rootkit and backdoor trojan.

They are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do

Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum.

Please follow the next instructions if you decided that we do the cleaning process:

1. Did you intentionally install the program LogMeIn?

2. I do not recommend that you have more than one anti virus product installed and running on your computer at a time.

The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either McAfee or Avira.

Important note: It is important to run the removal tool after you uninstall the AV that you wish to remove.
Avira removal tool --> HERE.
McAfee removal tool --> HERE.

3. Your log(s) show that you are using so called peer-to-peer or file-sharing programmes (in your case utorrent).

These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

It is also important to note that sharing entertainment files and proprietary software infringes the copyright laws in many countries over the world and you are putting yourself at risk of being indicted through organisations watching over the rights of the authors of such files (i.e. the RIAA for music files, or the MPAA for movie files in the USA) or the authors of the files themselves.

Naturally there are also legal ways to use these services, such as downloading Linux distributions or office suites such as "Open Office."

4. We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
5. Lastly, create a new DDS log. Post the DDS.text and attach the attach.text created by DDS together with the result/log of Rootrepeal.

~Semp :thumbup2:


You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
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#6 sempai



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Posted 18 August 2009 - 08:40 AM

Are you still with us?


You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

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#7 htv8


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Posted 19 August 2009 - 05:25 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

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