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PC Antispyware 2010


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#1 UberAnnoyed

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Posted 12 August 2009 - 01:54 PM

OK, I'm starting from square one again with this. I believe in my panic mode I failed to be as specific as I should have been for assistance in my first post.

My laptop (not sure what version i'm running...that's how little i know about computers) started having the PC Spyware 2010 windows popping up all over the place. I managed to determine that this was spyware, and I took the typical advice to download malwarebytes and run it. Everytime I downloaded it, it would setup and then when I click "scan" it would close....then I would get a message saying I didn't have permission when I tried clicking into it again. I tried uninstalling and reinstalling several times, and even tried changing the extension several times. I was also given private advice on how else to change the files, but it still wasn't working. This has left me back at square one, seeking advice.

I have had something on my computer for years called Spyware Snooper, which runs upon startup. It just detected doubleclick, looksmart and martfinder. I clicked remove infections, but that seems to have no effect.

I appreciate any advice, and I hope this more thorough explanation might give some insight into what I'm dealing with?

Thanks!

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#2 rigel

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Posted 12 August 2009 - 03:21 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

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