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Worm Unknown how to rid


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#1 MsJB

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Posted 12 August 2009 - 07:23 AM

I clicked on link in an email sent to me by a friend that I thought was legit. McAfee did not catch this nor did any other software I have on my computer. When it began to load I realized it wasn't legit because it was acting strange, so I turned off my computer, but not quick enough no doubt because now I have big problems. When I booted the desktop had a short cut to Windows Antivirus Pro which I know is bad. I have had experience removing this. Windows defender found a trojan FakeScanti with a file of C:windows\system32\desot.exe and C:windows\system32\dddesot.dll. It supposively removed this into quarantine then I deleted it from quarantine. Now the problems began. When clicking IE it not only opens yahoo but it opens another window. Each time I click on IE it will open yahoo and either or asklots.com, edotfinds.com, fulldots.com. I tried clicking to sites that offer online scanners, but when clicking these links it will not go to the site instead it directs the page to advertisement. Every single time. My computer will reboot in middle of working, Safemode will not load properly, system restore gets to the confirmation window and go no further. Malwarebytes will not load, Uniblue will not load, I ran windows defender again and it did not find anything. It is now kicking me off IE in middle of surfing. I need some advice. Can you help?

Julie

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#2 garmanma

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Posted 12 August 2009 - 09:58 AM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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