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I'm getting popups and a lot of freezing


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#1 miatakid

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Posted 11 August 2009 - 09:36 PM

Hey guys. I found this site while looking for help with my issue. I've been getting a lot of random popups, particularly from urtbk.com and goldencasino.com among others. I have McAfee security and it picked up msa.exe which I believe I deleted. Also when I try to use Google in IE7 or Firefox, I get redirected to popup pages. How can I fix this? I downloaded hijackthis and ran it but I don't know what I'm looking for. Can anyone help? Thanks.

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#2 rigel

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Posted 12 August 2009 - 08:03 AM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 miatakid

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Posted 13 August 2009 - 04:24 AM

Thanks for the reply. I'm having trouble running Malwarebytes. After I press run, nothing happens. I turned off the antivirus protection for the computer and files. Could this issue with Malwarebytes be due to the virus or my antivirus software?

#4 rigel

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Posted 13 August 2009 - 06:50 AM

Yes. Malwarebytes can be affected with certain types of Malware. Try running the program in safe mode. If that still doesn't work, please try Dr.WebCureit. Then we can return to malwarebytes. The procedure is below:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 miatakid

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Posted 14 August 2009 - 02:47 AM

84.tmp.exe;c:\documents and settings\hitokiri battousai\local settings\temp;Trojan.Monopod;Deleted.;
84.tmp;C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temp;Trojan.Monopod;Deleted.;
3 Months Free NetZero.exe;C:\Program Files\Dell\Launcher\files;Trojan.Click.1487;Deleted.;
UACnkccynfboq.dll;C:\WINDOWS\system32;BackDoor.Tdss.49;Deleted.;

#6 rigel

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Posted 14 August 2009 - 05:47 PM

You have signs of a rootkit infection. I recommend changing all on line passwords. If you have a wireless router, I make sure you have have an administrator password in place. Let's continue:

Download Sophos Anti-rootkit & save it to your desktop.
Be sure to read the Sophos Anti-Rookit User Manual. A copy of this manual sarman.pdf can also be found inside the program folder after installation.
  • Double-click sarsfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click "Start scan".
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will be done when you restart your computer. Click "Restart Now".
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Note: If the scan is performed while the computer is in use, false positives may appear in the scan results. This is caused by files or registry entries being deleted, including temporary files being deleted automatically.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 miatakid

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Posted 14 August 2009 - 07:59 PM

I ran the Anti-Rootkit program and it found 43 suspicious files but they're all either not removable or not recommended for clean up. How should I proceed if there are no files to clean up?

#8 rigel

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Posted 14 August 2009 - 08:21 PM

Please post the logs. Sophos ARK will not delete a file unless it is sure.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 miatakid

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Posted 14 August 2009 - 09:01 PM

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/14/2009 at 20:09:16 PM
User "Hitokiri Battousai" on computer "ME2"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\UAC
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\SKYNETjdylikfq
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\SKYNETjdylikfq
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\SKYNETcuwkopad.dll
Hidden: file C:\WINDOWS\Temp\UAC6bc5.tmp
Hidden: file C:\WINDOWS\Temp\UACa9d7.tmp
Hidden: file C:\WINDOWS\Temp\UAC96eb.tmp
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\YECYBQOK\0-1969841779-1250243108875;ns=0;url=http%3A%2F%2Fwww.dailymotion.com%2Fus%3Ffrom%3DUS_text_kanoodle0809;ref=http%3A%2F%2Fwww.alertsfind.com%2Fac[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\YECYBQOK\et=_blank;sub1=iframe;misc=35480;adiframe=y;rdclick=http%3A%2F%2Fudmserve.net%2Fudm%2Fclk[1].cpx%3Fmid%3D2040%3Bsid%3D59%3Bev%3D2%3Bdt%3D2%3Budm_clk%3D
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\M0CEQD6U\800x32;dg=P5409-W-MS-7;dst=1;et=1250243189890;tzo=240;a=p-35zC8ZTmkLrqU;labels=Campaign.3338%2CPlan.12038%2CPublisher.1235%2CSpot.4448%2CChannel[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\BJKW4PDC\asscast%252F2%252Fdailymotion.us%252Fhome%252F4312%2540Top%253FDMLANG%253Den%2526DMTYPE%253Dprod%2526DMV3%253D1;ref=http%3A%2F%2Fwww.dailymotion[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\YECYBQOK\ast%252F2%252Fdailymotion.us%252Fhome%252F61346%2540Middle%253FDMLANG%253Den%2526DMTYPE%253Dprod%2526DMV3%253D1;ref=http%3A%2F%2Fwww.dailymotion[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\BJKW4PDC\sscast%252F2%252Fdailymotion.us%252Fhome%252F67300%2540Top%253FDMLANG%253Den%2526DMTYPE%253Dprod%2526DMV3%253D1;ref=http%3A%2F%2Fwww.dailymotion[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\M0CEQD6U\ast%252F2%252Fdailymotion.us%252Fhome%252F55711%2540Middle%253FDMLANG%253Den%2526DMTYPE%253Dprod%2526DMV3%253D1;ref=http%3A%2F%2Fwww.dailymotion[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\BJKW4PDC\ast%252F2%252Fdailymotion.us%252Fhome%252F30580%2540Middle%253FDMLANG%253Den%2526DMTYPE%253Dprod%2526DMV3%253D1;ref=http%3A%2F%2Fwww.dailymotion[1].gif
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\YECYBQOK\MTFkZS1hMTVlLTAwMzA0ODYzMmJlOABxHCsAAAA=odZHAA==,,http%3A%2F%2Fus.chinaontv.com%2Fsex_museum%2Findex[1].html,;dcopt=rcl;mtfIFPath=nofile;ord=1250294424
Hidden: file C:\WINDOWS\Temp\UAC554f.tmp
Hidden: file C:\WINDOWS\system32\UACiscesnfrkd.dll
Hidden: file C:\WINDOWS\system32\SKYNETwskbbuxq.dat
Hidden: file C:\WINDOWS\Temp\UAC7990.tmp
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temporary Internet Files\Content.IE5\FQXXOV9E\xnyoAAABgssNmAAAAAOgE8CQrAAAAGMJRlioAAAA%3D%2C%2Chttp%253A%252F%252F75.102.43.2%252Fsex_iframes%252F728_90[1].html%2C%7C0%7C0;sz=728x90;ord=[timestamp]
Hidden: file C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACykkwjsjclh.dat
Hidden: file C:\WINDOWS\system32\UACfnpnpfylim.dll
Hidden: file C:\WINDOWS\Temp\UACc11d.tmp
Hidden: file C:\WINDOWS\system32\UACypkbmlilrl.log
Hidden: file C:\WINDOWS\system32\UACnvcvhcucla.db
Hidden: file C:\WINDOWS\system32\drivers\UACahbbtpeuji.sys
Hidden: file C:\WINDOWS\system32\UACfjdflkyymo.dll
Hidden: file C:\WINDOWS\system32\UACjnkxhwqsji.dll
Hidden: file C:\WINDOWS\Temp\UAC4721.tmp
Hidden: file C:\WINDOWS\Temp\UAC965f.tmp
Hidden: file C:\WINDOWS\Temp\UACec30.tmp
Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temp\UAC1d23.tmp
Hidden: file C:\WINDOWS\system32\drivers\SKYNETdogcvhcw.sys
Hidden: file C:\WINDOWS\system32\SKYNETuwsxortu.dll
Hidden: file C:\WINDOWS\system32\SKYNETreljvxcp.dat
Hidden: file C:\WINDOWS\Temp\UACdf44.tmp
Hidden: file C:\WINDOWS\Temp\UAC6e55.tmp
Hidden: file C:\WINDOWS\Temp\UACab6d.tmp
Info: Starting disk scan of D: (NTFS).
Info: Starting disk scan of I: (NTFS).
Stopped logging on 8/14/2009 at 20:47:34 PM

#10 rigel

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Posted 15 August 2009 - 06:33 PM

Thank you...

The rootkit is here. I again need to warn you about this rootkit - It seems you have more than one common filename showing an infection:

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let me know how you wish to proceed.

If you wish to continue, Please rerun Sophos ARK and delete the following files:
  • Hidden: file C:\WINDOWS\system32\SKYNETcuwkopad.dll
  • Hidden: file C:\WINDOWS\Temp\UAC6bc5.tmp
  • Hidden: file C:\WINDOWS\Temp\UACa9d7.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC96eb.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC554f.tmp
  • Hidden: file C:\WINDOWS\system32\UACiscesnfrkd.dll
  • Hidden: file C:\WINDOWS\system32\SKYNETwskbbuxq.dat
  • Hidden: file C:\WINDOWS\Temp\UAC7990.tmp
  • Hidden: file C:\WINDOWS\system32\uacinit.dll
  • Hidden: file C:\WINDOWS\system32\UACykkwjsjclh.dat
  • Hidden: file C:\WINDOWS\system32\UACfnpnpfylim.dll
  • Hidden: file C:\WINDOWS\Temp\UACc11d.tmp
  • Hidden: file C:\WINDOWS\system32\UACypkbmlilrl.log
  • Hidden: file C:\WINDOWS\system32\UACnvcvhcucla.db
  • Hidden: file C:\WINDOWS\system32\drivers\UACahbbtpeuji.sys
  • Hidden: file C:\WINDOWS\system32\UACfjdflkyymo.dll
  • Hidden: file C:\WINDOWS\system32\UACjnkxhwqsji.dll
  • Hidden: file C:\WINDOWS\Temp\UAC4721.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC965f.tmp
  • Hidden: file C:\WINDOWS\Temp\UACec30.tmp
  • Hidden: file C:\Documents and Settings\Hitokiri Battousai\Local Settings\Temp\UAC1d23.tmp
  • Hidden: file C:\WINDOWS\system32\drivers\SKYNETdogcvhcw.sys
  • Hidden: file C:\WINDOWS\system32\SKYNETuwsxortu.dll
  • Hidden: file C:\WINDOWS\system32\SKYNETreljvxcp.dat
  • Hidden: file C:\WINDOWS\Temp\UACdf44.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC6e55.tmp
  • Hidden: file C:\WINDOWS\Temp\UACab6d.tmp


Please update and rerun malwarebytes. If it doesn't run, try redownloading it. Post the log. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 miatakid

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Posted 16 August 2009 - 10:30 PM

I think I'm going to wipe it clean. I just need to get an OS disk.

#12 rigel

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Posted 17 August 2009 - 09:18 AM

Good choice... You will know 100% that the malware is gone.

Best wishes,
rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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