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Started with AVCARE


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#1 JudgeSmails

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Posted 11 August 2009 - 08:08 PM

I was hit with AV care thought I removed it, including registry. apparently I opened the door for others. My virus scan has been running and removing a.exe f.exe along with others almost nonstop. webpages conitnually get redirected until the virus scan removes whatever is new everytime. I frequently have to reboot and start over becuse I freeze up.

Please help

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#2 rigel

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Posted 11 August 2009 - 10:20 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 JudgeSmails

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Posted 12 August 2009 - 12:03 PM

Tried saving to desktop and the setup.exe wouldn't launch. Ran install direct from web, it hung up for a long time (45min) waiting to finish. After finish it rebooted. After clicking on the app it never ran, it is showing as running in the task mgr.

#4 rigel

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Posted 12 August 2009 - 03:01 PM

Try renamimg the download file to winlogin.com Attempt another install please. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 JudgeSmails

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Posted 12 August 2009 - 04:08 PM

Multiple virus apps are now on my PC - I'm trying to run AVG to clean up enough of them so I can attempt to re-run the install. Currently there are two virus scans that kick off from unknown apps. My AVG only works in safe mode and my desktop screen is now comprised of a Warning sign. I'll let you know as soon as I get this thing going.

#6 JudgeSmails

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Posted 12 August 2009 - 05:15 PM

AVG in safe mode came up empty. I am unable to do much of anything right now. Task mgr won't come up unless I try and get it at startup, and then it disappears as these other malware virus programs initiate. I'd love to just reimage this thing, as it is only a few weeks old, however the HP mini doesn't have a drive to put the OS disk in.

Please advise - because this beer coaster I'm using now has more functionality than my new PC.

Thanks

#7 rigel

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Posted 12 August 2009 - 07:41 PM

Let's do two things here...

First:
Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

Next
Download Sophos Anti-rootkit & save it to your desktop.
Be sure to read the Sophos Anti-Rookit User Manual. A copy of this manual sarman.pdf can also be found inside the program folder after installation.
  • Double-click sarsfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click "Start scan".
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will be done when you restart your computer. Click "Restart Now".
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Note: If the scan is performed while the computer is in use, false positives may appear in the scan results. This is caused by files or registry entries being deleted, including temporary files being deleted automatically.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 JudgeSmails

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Posted 12 August 2009 - 08:26 PM

eset didn't work, all i got after installing active x and the app itself was a red x in a box in the upperleft corner - very similar to a picture that doesn't load on some webpages.

Trying second part now


amended - after a lot of gyrations trying to get email etc I finally got sophos downloaded. It will not install. I have very very limited access to anything other than explorer. Taskmanager won't showup, mbam won't work. Sophos won't install. AVG won't install.

I keep getting a warning that the application cannot be executed the file avgrsx.exe is infected. This comes up however whether I try and launch an app or not.

Edited by JudgeSmails, 12 August 2009 - 08:40 PM.


#9 rigel

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Posted 12 August 2009 - 08:50 PM

Let's move you over to the HJT forum. The team uses advanced tools to combat infections such as these.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 JudgeSmails

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Posted 12 August 2009 - 09:10 PM

Overview

Many/multiple fake antivirus progs
Can't run anything
Opened this originally.....http://www.bleepingcomputer.com/forums/t/248812/started-with-avcare/
They sent me here.....got to step 6 here http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ and went to run prgram/app, dialog box said I didn't have rights, which is a crock.

PLease let me know what to do next. Until that point I am going to try and get step six above completed

ps - I am 95% certain I know what caused this because this pc doesn't get surfed often. I leave that to the dirty box up in the office that has minimal access to my network. Let me know if this will help at all

Edited by JudgeSmails, 12 August 2009 - 09:14 PM.


#11 JudgeSmails

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Posted 12 August 2009 - 09:11 PM

started a thread over there....incidentally I cant freakin even get that most recent thing to run...i.e. the app in step 6

Edited by JudgeSmails, 12 August 2009 - 09:11 PM.


#12 Orange Blossom

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Posted 12 August 2009 - 09:27 PM

Hello JudgeSmails,

I merged the topic you reference here as you didn't post any logs.

See if you can do this:

Download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Please start a new topic and post your log in the HijackThis Logs and Malware Removal forum, NOT here.
  • Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#13 JudgeSmails

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Posted 12 August 2009 - 09:34 PM

no offense but I already noted that it didn't work in my last post that you moved over here for the purpose of telling me to download an app that they would have had me download in my next step anyway.

Seems highly inefficient especially when your dealing with individuals who can barely keep a screen up long enough to even reply to this thing

#14 Orange Blossom

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Posted 12 August 2009 - 09:44 PM

Please try to run the RSIT. If it doesn't work, please respond to this topic. The HiJack This forum is extremely busy and it can take several days to get a response. This is why I merged the post here, so we can help you get logs posted without creating confusion with multiple topics.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#15 JudgeSmails

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Posted 12 August 2009 - 09:48 PM

I guess that makes sense. Thanks for explaining.

I did in the interim post a log over there that I got to run in Safe mode.




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