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help with unknown malware/spyware infection


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#1 bostonguy77

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Posted 11 August 2009 - 04:11 PM

Hello. Last night my Dell PC w/Windows XP os was infected with some kind of spyware/malware/virus. When the PC is turned on, the desktop/windows icons come up against an electric blue field with a rectangular black box in the middle that says, verbatim : " YOUR SYSTEM IS INFECTED!(caps are in red) System has been stopped due to a serious malfunction. Spyware activity has been detected. it is recommeded to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed." - note the misspelling of 'recommended' and the grammatical error in the last sentence. Anyhow, when I attempted to fix it using the Windows system restore function an icon came up telling me to restart the computer and try again; repeated attempts were all unsuccessful and it seems that whatever this is has rendered my system restore functions to non-functional; when I tried scanning my PC with my McAfee functions an icon comes up telling me that the scan has to be aborted. Since then, when I use google for searches, good results come up, but clicking on them directs me to obscure third-party search engines. My system has also slowed down appreciably. For whatever it's worth, the virus came while I was visiting the most heavily trafficked baseball statistics site on the web- I'd name it here but I don't want to get anyone in trouble!
Please help! Many thanks for this excellent service and your time and assistance.

DDS (Ver_09-07-30.01) - NTFSx86
Run by Jean Hardy at 16:13:50.39 on Tue 08/11/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.71 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wdfmgr.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\AOL 9.1\waol.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\AOL 9.1\shellmon.exe
C:\Program Files\Common Files\AOL\1196656639\ee\aolsoftware.exe
C:\PROGRA~1\McAfee\MSM\McSmtFwk.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jean Hardy\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
uURLSearchHooks: H - No File
mWinlogon: userinit=c:\windows\system32\userinit.exe,c:\windows\system32\sdra64.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {6766b31d-2af9-41be-bab1-c75e8e1ef32b} - c:\windows\system32\pumotozi.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [AOL Fast Start] "c:\program files\aol 9.1\AOL.EXE" -b
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [Lexmark X5100 Series] "c:\program files\lexmark x5100 series\lxbabmgr.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HostManager] c:\program files\common files\aol\1196656639\ee\AOLSoftware.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: expedia.com\www
Trusted Zone: flickr.com
Trusted Zone: flickr.com\www
Trusted Zone: hotmail.com
Trusted Zone: internet
Trusted Zone: kbb.com\www
Trusted Zone: live.com\login
Trusted Zone: mcafee.com
Trusted Zone: msn%20hotmail%20-%20today.url
Trusted Zone: msn.com
Trusted Zone: msn.com\www
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
Filter: text/html - {41c2e861-7e95-4c62-ac89-b466fd491063} -
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - No File
STS: {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - No File
LSA: Notification Packages = scecli c:\windows\system32\yofolufe.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-3-28 214024]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-10-4 210216]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-3-28 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-3-28 144704]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-3-28 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-3-28 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-3-28 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-3-28 40552]
S1 dc139095.sys;dc139095.sys;\??\c:\windows\system32\drivers\dc139095.sys --> c:\windows\system32\drivers\dc139095.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-3-28 34216]

=============== Created Last 30 ================

2009-08-11 15:26 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-08-11 04:18 831 a------- c:\windows\system32\critical_warning.html
2009-08-11 04:17 <DIR> --dsh--- c:\windows\system32\lowsec
2009-08-11 04:13 28,164 a------- c:\windows\system32\logon.exe

==================== Find3M ====================

2009-07-25 02:22 1,838 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-07-19 09:33 3,597,824 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-19 09:32 6,067,200 -------- c:\windows\system32\dllcache\ieframe.dll
2009-06-29 07:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-06-29 07:07 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-29 04:35 634,632 -------- c:\windows\system32\dllcache\iexplore.exe
2009-06-29 04:33 2,452,872 -------- c:\windows\system32\dllcache\ieapfltr.dat
2009-06-29 04:33 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-06-03 15:27 1,290,752 a------- c:\windows\system32\quartz.dll
2009-06-03 15:27 1,290,752 -------- c:\windows\system32\dllcache\quartz.dll
2008-10-21 07:35 14,054 a------- c:\program files\common files\ekyva.dll
2008-10-21 07:35 13,050 a------- c:\program files\common files\bumyjyd._dl
2008-10-21 07:35 19,850 a------- c:\docume~1\jeanha~1\applic~1\yxobopinul.com
2008-10-21 07:35 17,885 a------- c:\program files\common files\upolid.db
2008-10-21 07:35 17,600 a------- c:\program files\common files\ukuk.exe
2008-10-21 07:35 16,920 a------- c:\docume~1\alluse~1\applic~1\afys.pif
2008-10-21 07:35 15,426 a------- c:\docume~1\jeanha~1\applic~1\usicefesuz.com
2008-10-21 07:35 10,970 a------- c:\docume~1\jeanha~1\applic~1\igimab.exe
2008-08-01 08:51 60,744 a------- c:\documents and settings\jean hardy\g2mdlhlpx.exe
2005-11-07 21:59 56 ---shr-- c:\windows\system32\0B84E96E40.sys

============= FINISH: 16:16:42.70 ===============

Attached Files



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#2 bostonguy77

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Posted 12 August 2009 - 05:29 AM

Update- my computer later froze; I had to shut off power to restart. During restart, Windows did not start but instead, this message in simple white font on blue background: "A problem has been detected and windows has been shut down to prevent damage to your computer" followed by this:

DRIVER_IRQL_NOT_LESS_OR EQUAL
STOP: 0x000000D1 (0xE19D6000, 0x00000002, 0x00000000, 0xEEA96E85)

On the report generated for Microsoft, the error signature read as follows:

BCCode: 100000d1 BCP:E19D6000 BCP2: 00000002 BCP3:00000000 BCP4: EEA96E85 OSVer: 5_1_2600 SP:2_0 Product 768_1

The Details of the technical report listed these two files:

C:\DOCUME~1\JEANHA~1\LOCALS~1\Temp\WER8e96.dir00\Mini081209-01.dmp
and:
C:\DOCUME~\JEANHA~1\LOCALS~1\Temp\WER8e96.dir00\sysdata.xml

I hope this has been helpful- it's beginning to be a little worrying here.
Many Thanks.

Hello bostonguy77,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 12 August 2009 - 04:39 PM.


#3 Net_Surfer

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Posted 23 August 2009 - 06:19 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#4 bostonguy77

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Posted 24 August 2009 - 12:38 AM

Hello. I can now only turn on my computer in 'safe' mode- (pressing F8 Key) and have no idea on how to run a scan of any kind from there- I am writing this from another computer with limited connectivity. The last few times I have turned on computer before it came to that, windows comes up and white lettering on blue face comes on telling me that windows has been shut down to protect my computer. Before it came to that, when I would turn on cmp, windows welcome screen would come on; when I double-clicked on my user name, the system would save settings and turn to turn off screen without pulling up windows or normal desktop icons at all. I would hit control-alt-delete to try and access windows, and form would come up requiring password. but I have lost sysadministrator password- this is a 5yr. old system, never had need for password before- in fact, not sure I ever set up one.
It's been two weeks, and really worried that cmp is now beyond saving. My job really depends on saving it-please help.

#5 bostonguy77

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Posted 25 August 2009 - 08:01 AM

Just to be absolutely clear, I have no idea how to access windows or the internet-or run a DDS scan- from safe start-up mode. I hope someone is there- I urgently need help!!!

#6 bostonguy77

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Posted 27 August 2009 - 11:20 AM

Is anyone here? If you cannot help me because I don't know how to run a dds scan or hijack this log from safe mode, it would really help if you could let me know if I have any other options. Thank you.

#7 syler

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Posted 27 August 2009 - 03:19 PM

Hello bostonguy77,

My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I would
be grateful if you would note the following:
  • Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
  • Copy and paste all logs requested in you reply, Do not attach them unless asked too.
  • If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
  • Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
  • If I do not hear back from you within 5 days of my last post, then this topic will be closed.

I am very sorry for the delays, you have not been overlooked it's just that we have so many people asking for help it is hard to keep up,
anyway let see if we can get a report off your machine.

To download and run the following scans you need to boot up into Safe Mode with Networking, you should then have access to the internet
so you can download the tools, if you can not access the internet the other option is to download the tools on another computer, then transfer
them to the infected machine use a flash drive or CD. If you have any problems doing this just ask.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Next

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs, as this process may crash your computer.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Double click on Gmer to run it.
  • Allow the gmer.sys driver to load if asked.
  • You may see a rootkit warning window, If you do, click No.
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.


Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log
Thanks

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#8 syler

syler

  • Malware Response Team
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Posted 31 August 2009 - 10:03 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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