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Every Attempt fails, Programs close, Malwarebytes, Avast, Hijackthis, Housecall [Moved]


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5 replies to this topic

#1 John Hanks

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Posted 11 August 2009 - 12:13 PM

Windows XP Pro SP3

Got a fake malware popup and multiple popup windows in Internet Explorer.

Try to run Malwarebytes Anti-Malware, but it closes after 2 seconds
Avast is disabled
Hijackthis closes when I try to do a scan
Housecall.trendmicro.com closes when I try a scan

Ran SDFix multiple times, it found some things, but problem persists.

I can re-install Malwarebytes, but each time, the mbam.exe gets damaged after closing when I try a scan.

Any ideas?

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#2 Orange Blossom

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Posted 11 August 2009 - 04:46 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 12 August 2009 - 08:48 PM

Hello and welcome. Let's try to get a foot in the door with this.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

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#4 John Hanks

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Posted 16 August 2009 - 01:55 AM

Thanks for all your information and suggestions.


I tried Sophos Anti-rootkit and it didn't find anything that it wanted to remove. I ended up doing a wipe of the hard drive and starting all over. This is a client's computer and I can't waste any more time searching for this.

John

#5 boopme

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Posted 16 August 2009 - 11:29 AM

OK, thanks for letting us know. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Celerod

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Posted 10 April 2010 - 09:57 PM

Guys threr are many variations of this thing But one trick is to beat it at startup

on some o these you will see the Icon in the system tray sending ballon messages

this is how to locate it, it is usally one of the last to load,

So if you click on malwareBytes as soon as you see your desktop icons appear even before the desktop finishs loading (you have to be FAST) but if you click on something (like malwarebytes ) before that fake Antivirus icon loads that program WILL start eveb if it takes 15 minutes The Fake abtivirus ONLY STOPs PROGRAMS FROM STARTING UP AFTER IT LOADS so If you click it before that it WILL start ...TRY IT! then you can get rid of it.
you don't Necessarily have to update it if you use it and update it regularly if you do an update you may need to do the desktop trick twice to start the program (update it first then run it)




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