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Help! I think I am infected

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#1 meda


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Posted 11 August 2009 - 12:06 PM


I am a basic computer user and started having some issues with my computer. I ran a scan with AVG Free yesterday which tells me that I have the following (with the infection name AVG gives me) on my computer. However I am not able to get rid of them as AVG tell me that the Vault is full. I have no idea how to clear up the vault.

prun.tmp----------------------------------------Trojan horse Clicker.AAPC
rasvsnet.tmp-----------------------------------Trojan horse Crypt.GFL
UAC3378.tmp ----------------------------------Trojan horse Crypt.FNK
UAC91d4.tmp ----------------------------------Trojan horse SHeur2.AUXO
xpre.tmp ---------------------------------------Trojan horse Downloader.Generic8.BGVE
UACD.sys---------------------------------------Trojan horse Injector.FB
net.net ------------------------------------------Trojan horse Clicker.AAPC
net.net------------------------------------------Trojan horse Clicker.AAPC
wpv301249590547.exe --------------------Trojan horse Backdoor.Generic11.AHUQ
wpv301249590547.exe:\install.exe ------Trojan horse Backdoor.Generic11.AHUQ
wpv964249637943.exe---------------------Trojan horse Backdoor.Generic11.AHUY
wpv964249637943.exe:\install.exe-------Trojan horse Backdoor.Generic11.AHUY

I downloaded the latest version of Malwarebytes' Anti-Malware and tried to run it. An hourglass appears and it seems to start but nothing seems to be happening after a few seconds.

PLease help!


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#2 garmanma


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Posted 11 August 2009 - 08:16 PM

You can delete what is in the virus vault
Be forewarned I do not like what I see in that scan

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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