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Multiple Problems - can't install anti-malware


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#1 shawnvw

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Posted 11 August 2009 - 03:21 AM

Running Windows Vista.

I've been getting various virus warnings from Norton and Windows Defender. I've run them both several times but still have problems.

I've been trying to run Ad-Aware, Spybot, and HijackThis so I can post the HiJack log on this forum. However, I can't seem to do so.

IN SAFE MODE
Installing Spybot: Error message "File Download Error sending request; the server name or address could not be resolved"
Installing HiJackThis: Nothing happens.
Installing Ad-Aware: takes very long time to begin running. then tells me to run Windows Update manually to install a component.
Running Windows Update: displays a long series of error messages saying "Wuapp.exe Bad Image error."
Runnign Windows Defender: The Program can't check for definition updates (but seems to scan okay)
Running Firefox: most of the searches are hijacked.

IN NORMAL MODE
Installing Spybot: Error message "File Download Error sending request; the server name or address could not be resolved
Installing HiJackThis: "HijackThis has stopped working"
Installing Ad-Aware: takes very long time to begin running. then tells me to run Windows Update manually to install a component.
Running Windows Update: begins download, but fails with Error 80072EFDwindows .
Running Windows Defender: seems to scan okay
Running Internet Explorer: some searches hijacked

What to do next?

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#2 Elise

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Posted 11 August 2009 - 06:29 AM

Hi shawnvw!

First of all, do NOT post a HJT log here. This will result in this topic being moved to the misplaced logs section. HJT logs are ONLY allowed in the HJT forum!

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    NOTE: if the installer won't run, rename mbam-setup.exe to winlogon.exe
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to winlogon.exe.
  • Double-click on winlogon.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on winlogon.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


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#3 shawnvw

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Posted 20 September 2009 - 07:00 PM

I just tried this today, but the newly installed Malwarebytes Anti-Malware doesn't run either.

I even tried it in Safe Mode With Networking but nothing happens when I click the icon.

Edited by shawnvw, 20 September 2009 - 07:14 PM.





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