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Unable to run scanning and removal software


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2 replies to this topic

#1 shadow zero

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Posted 11 August 2009 - 12:12 AM

Previous Post

Please read my previous post first. I have been able to manually use some of hijackthis's features. These are all of the processes running when spybot and hijackthis and mbam and symantec and others fail. These removal tools fail even in safe mode. After failure, it registers that i no longer have permission to access the files. Even with the executables renamed, it still kills them. this -> dll is odd to me. hs7f3uhduhfukde.dll

any help would be appreciated...

Process list saved on 00:50:43, on 8/11/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)

[pid] [full path to filename] [file version] [company name]
872 C:\WINDOWS\System32\smss.exe 5.1.2600.2180 Microsoft Corporation
968 C:\WINDOWS\system32\winlogon.exe 5.1.2600.2505 Microsoft Corporation
1012 C:\WINDOWS\system32\services.exe 5.1.2600.2180 Microsoft Corporation
1024 C:\WINDOWS\system32\lsass.exe 5.1.2600.2180 Microsoft Corporation
1188 C:\WINDOWS\system32\svchost.exe 5.1.2600.2180 Microsoft Corporation
1276 C:\WINDOWS\System32\svchost.exe 5.1.2600.2180 Microsoft Corporation
1316 C:\WINDOWS\system32\svchost.exe 5.1.2600.2180 Microsoft Corporation
1440 C:\Program Files\Intel\Wireless\Bin\EvtEng.exe 9.0.2.11 Intel Corporation
1464 C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe 9.0.2.11 Intel Corporation
1796 C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe 104.0.11.1 Symantec Corporation
1820 C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe 104.0.11.1 Symantec Corporation
1912 C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe 2.2.0.7 Symantec Corporation
1980 C:\WINDOWS\system32\LEXBCES.EXE 8.14.0.0 Lexmark International, Inc.
2020 C:\WINDOWS\system32\spoolsv.exe 5.1.2600.2696 Microsoft Corporation
152 C:\WINDOWS\system32\LEXPPS.EXE 8.14.0.0 Lexmark International, Inc.
1420 C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe 2.11.32.0 Apple Inc.
1436 C:\Program Files\Symantec AntiVirus\DefWatch.exe 10.1.5.5000 Symantec Corporation
1584 C:\WINDOWS\System32\svchost.exe 5.1.2600.2180 Microsoft Corporation
1604 C:\Program Files\Java\jre6\bin\jqs.exe 6.0.130.3 Sun Microsystems, Inc.
1728 C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE 3.1.0.99 Symantec Corporation
236 C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe 2000.80.818.0 Microsoft Corporation
656 C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe 9.0.2.11 Intel Corporation
676 C:\Program Files\Symantec AntiVirus\SavRoam.exe 10.1.5.5000 symantec
768 C:\WINDOWS\sySTEM32\SvchoSt.ExE 5.1.2600.2180 Microsoft Corporation
820 C:\WINDOWS\system32\svchost.exe 5.1.2600.2180 Microsoft Corporation
880 C:\Program Files\Symantec AntiVirus\Rtvscan.exe 10.1.5.5000 Symantec Corporation
1220 C:\Program Files\Sony\VAIO Event Service\VESMgr.exe 2.2.0.4040 Sony Corporation
1352 C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe 1.3.1.6130 Sony Corporation
736 C:\WINDOWS\Explorer.EXE 6.0.2900.3156 Microsoft Corporation
2148 C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe 1.2.11.4220 Sony Corporation
2348 C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe 1.2.11.4220 Sony Corporation
3444 C:\WINDOWS\system32\hkcmd.exe 3.0.0.4363 Intel Corporation
3472 C:\WINDOWS\system32\igfxpers.exe 3.0.0.4363 Intel Corporation
3504 C:\Program Files\Apoint\Apoint.exe 5.5.7.139 Alps Electric Co., Ltd.
3520 C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe 2.1.4.10110 Sony Corporation
3568 C:\Program Files\Sony\VAIO Power Management\SPMgr.exe 1.7.1.10190 Sony Corporation
3588 C:\Program Files\Sony\ISB Utility\ISBMgr.exe 1.0.0.2180 Sony Corporation
3596 C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe 1.0.0.11240 Sony Corporation
3620 C:\Program Files\Common Files\Symantec Shared\ccApp.exe 104.0.11.1 Symantec Corporation
3628 C:\PROGRA~1\SYMANT~1\VPTray.exe 10.1.5.5000 Symantec Corporation
3656 C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 5.0.1.0 Elaborate Bytes AG
3724 C:\Program Files\Apoint\Apntex.exe 5.5.1.19 Alps Electric Co., Ltd.
3804 C:\Program Files\iTunes\iTunesHelper.exe 8.0.1.11 Apple Inc.
3856 C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe 7.1.0.649 Adobe Systems Inc.
3864 C:\Program Files\Java\jre6\bin\jusched.exe 6.0.130.3 Sun Microsystems, Inc.
3896 C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe 3.3.0.9270
2896 C:\Program Files\iPod\bin\iPodService.exe 8.0.1.11 Apple Inc.
492 C:\WINDOWS\system32\ctfmon.exe 5.1.2600.2180 Microsoft Corporation
3204 C:\Program Files\Internet Explorer\IEXPLORE.EXE 7.0.6000.16544 Microsoft Corporation
3268 C:\Program Files\Windows Media Player\wmplayer.exe 11.0.5721.5145 Microsoft Corporation
4164 C:\Program Files\Internet Explorer\iexplore.exe 7.0.6000.16544 Microsoft Corporation
4144 C:\Program Files\Tm\HijackThis.exe 2.0.0.2 Trend Micro Inc.
2412 C:\WINDOWS\system32\wuauclt.exe 7.0.6000.381 Microsoft Corporation


DLLs loaded by process C:\WINDOWS\System32\smss.exe:

[full path to filename] [file version] [company name]
C:\WINDOWS\system32\ntdll.dll 5.1.2600.2180 Microsoft Corporation

BC AdBot (Login to Remove)

 


#2 Buckeye_Sam

Buckeye_Sam

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Posted 12 August 2009 - 04:45 PM

Hello! :thumbup2:
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 Buckeye_Sam

Buckeye_Sam

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Posted 26 August 2009 - 07:15 PM

As there has been no response, this thread will now be closed.

If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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