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Help!!!!! I have trojanspm/lx


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6 replies to this topic

#1 rolltide

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Posted 11 August 2009 - 12:08 AM

This is my first post here. I just discovered this site.

I am completely a novice at his anti-virus stuff. I run Norton 360 and I still got this thing somehow. Norton keeps catching other viruses, but I can't get rid of these pop-ups from this stupid Trojan. Is there anyone here who can help me with this? I am fairly computer literate and can follow instructions well. I tried load the SmitFraudFix software, but the trojan is preventing me from starting my computer in safe mode, and is also preventing the SmitFraudFix software from running.


HELP!!!

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#2 Elise

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Posted 11 August 2009 - 04:50 AM

Hello rolltide and :thumbsup: to Bleeping Computer!

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


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#3 rolltide

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Posted 12 August 2009 - 12:11 AM

Elise025,
Thank you for responding to my request for help. I downloaded malwarebytes as per your instructions. I started the complete scan and it ran for a little over an hour and had detected 12 viruses up until the time the program locked up and my computer locked up. I eventually had to power the system down to turn it off. When I tried to start the computer again, the boot did not complete. It went to chkdsk and went through all the stages. Eventually it rebooted itself and came up as normal. When it came up, the trojanspm/lx seems to be gone. Do I need to send you the log even though the malwarebytes program did not complete? The trojan pop-ups are gone. I did not halt my Norton 360 while the malwarebytes was running. Norton reported it was finding and fixing viruses while the malwarebytes was running. At one point a Norton pop-up box came up and said that Norton needed to restart my computer so that virus removal could be completed. I simply asked the program to rimind me later and allowed malwarebytes to continue to run. Malwarebytes probably ran another 20 minutes after that until it finally locked up everything.

Anyway, let me know if you still want me to post a log.

Thanks again,
Mike

Edited by rolltide, 12 August 2009 - 12:19 AM.


#4 rolltide

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Posted 12 August 2009 - 12:24 AM

Never mind. I just started MWB and there are NO LOGS, so I cannot send you one anyway.

The trojan seems to be gone for good, so the MWB seems to have taken care of it.

Thanks,
Mike

#5 Elise

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Posted 12 August 2009 - 02:09 AM

I really would recommend you to run another scan of Malwarebytes Antimalware. Malware likes to bring friends and we need to know for sure everything is gone. Make sure you update to the latest version before running the scan.

regards, Elise


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#6 rolltide

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Posted 15 August 2009 - 04:48 PM

Elise,
I ran MWB again and it aborted at about the same time elapsed and I believe it locked up on the same file as before. It did not lock up the system this time. It did find several other problems and it did generate a log file before it aborted. When I tried to reboot, which it suggested I do, my computer would not complete the boot the first time. I had to manually power it down and power it back up to make it complete the boot. The file that it hangs up on is in the C:\windows\installer folder.

Below is the log file that was generated.


Malwarebytes' Anti-Malware 1.40
Database version: 2618
Windows 5.1.2600 Service Pack 3

8/14/2009 1:28:18 AM
mbam-log-2009-08-14 (01-28-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 88112
Time elapsed: 59 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Pinnacle\Studio 7\Register\RegTool.exe (Rogue.RegTool) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

#7 boopme

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Posted 15 August 2009 - 09:14 PM

Hello, You still may have more things here and MBam still needs an update.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Reboot to Normal mode,Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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