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firefox is not loading up


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#1 rossco1

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Posted 15 July 2005 - 01:46 PM

I have been running firefox for some time now and it has been working perfectly.

Yesterday i tried to access it and the programe would not load up. It shows up in the windows task manager under processes, but not under the applications. If i then try to run internet explorer this programme also hangs up untill i clear the firefox from the process scedule.

I have tried uninstalling it, deleting it etc. that doesn't work. the strange thing is if i use another user account (windows xp pro) it works fine. Any ideas?

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#2 tg1911

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Posted 15 July 2005 - 04:13 PM

When uninstalling Firefox, you will need to delete your Profile folder.
It's a hidden file.
This file is not removed when you uninstall Firefox. It will retain all of your previous settings, and re-apply them to your new install.

Set windows to show hidden files,
How to see hidden files in Windows
then navigate to:

C:\ Documents and Settings \ "your user name" \ Application Data \ Mozilla \ Firefox \ Profiles
Delete this folder (or send it to the Recycle Bin as a backup), and then try reinstalling Firefox.
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