Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I Need Help! - Cleaning Infected XP PC


  • Please log in to reply
22 replies to this topic

#1 piscator

piscator

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 10 August 2009 - 01:05 PM

It started late last night, shortly after rebooting and launching firefox, the wallpaper on all 3 of my monitors suddenly swapped out to:

"WARNING YOU'RE IN DANGER... something about my wife, my children, and must remove all spyware... bla bla bla" (I later found the image located in C:\WINDOWS\Temp\izohore.bmp).


I've been chasing my tail and spinning my wheels with this since midnight (11 hours ago) and could really use some guidance.


So far:

I did a deep virus scan with Zone Alarm (which took 5 1/2 hours!) where it picked up and reportedly treated:"Backdoor.Win32.Sinowal.fci".

I'm currently running Zone Alarm's Spyware scan but after 1 hour 36 minutes it's only at 5%!! Does this seem exceptionally long? Are there better options for an infected PC?



My Setup:

Windows XP SP3 (fully up to date)
Zone Alarm v8.0.400.020 (virus definitions updated this morning)



If anyone can get me pointed in the right direction to get started cleaning this out I would really (really really really) appreciate it.


Let me know if there's anything else I can provide... (screen caps, highjack this log, etc... )


Thanks

BC AdBot (Login to Remove)

 


#2 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 10 August 2009 - 01:51 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 10 August 2009 - 02:47 PM

The log results are pasted below. When I did the reboot per the instructions it came back up with the blue-screen-of-death with "IRQL_NOT_LESS_OR_EQUAL" referenced.

I will wait for your instructions before proceeding.

thank you so much for the help...

--------------------------------------------------

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/10/2009 12:34:55 PM
mbam-log-2009-08-10 (12-34-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 334686
Time elapsed: 37 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\13370464\13370464.exe (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\y.exy (Worm.Emold) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\My Documents\Installs\videoinspector.exe (Adware.Relevant) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\gos406C.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\pey45E5.tmp (Backdoor.ProRat) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\pey45E6.tmp (Backdoor.ProRat) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\cd14DE.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr1F6F.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr1F70.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr1F71.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr2E7B.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr42C9.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr42CA.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Doug\Local Settings\Temp\opr6A8.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.

----------------------------------------------

#4 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 10 August 2009 - 05:36 PM

You did have signs of a backdoor bot on your computer. I would recommend changing all on line passwords. Let's look deeper.

Download Sophos Anti-rootkit & save it to your desktop.
Be sure to read the Sophos Anti-Rookit User Manual. A copy of this manual sarman.pdf can also be found inside the program folder after installation.
  • Double-click sarsfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click "Start scan".
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will be done when you restart your computer. Click "Restart Now".
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Note: If the scan is performed while the computer is in use, false positives may appear in the scan results. This is caused by files or registry entries being deleted, including temporary files being deleted automatically.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 10 August 2009 - 05:38 PM

One additional clarification

Please do your password changes on a known clean computer

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 10 August 2009 - 10:05 PM

Thanks for the tip on using a clean machine for the password changes, you caught me just in time!

Here's the Sophos Log for the 2 scans:


------------------------

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/10/2009 at 16:08:15 PM
User "Doug" on computer "PISCATORHOME"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\SKYNETcvoayvxd
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\SKYNETcvoayvxd
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\SKYNETkgvirddg.dll
Hidden: file C:\WINDOWS\system32\SKYNETetyuuppj.dat
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\610JOL6T\rch;pageName=index;news=index;node=dynamiclogic;u=%7Cportal-search%7CpageName-index%7Cnews-index%7Cnode-dynamiclogic;sz=728x90;tile=1;ord=931584841476386800[1].htm
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\WX23YTSJ\9;u=%7Cportal-search%7CpageName-index%7Cnews-index%7Cnode-dynamiclogic%7Csearchterm-montgomery+gentry%7Cy-10%7Cx-19;sz=300x250;tile=2;ord=931584841476386800[1].htm
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\WX23YTSJ\y=10;x=19;u=%7Cportal-search%7CpageName-index%7Cnews-index%7Cnode-dynamiclogic%7Csearchterm-montgomery+gentry%7Cy-10%7Cx-19;sz=1x2;tile=3;ord=931584841476386800[1]
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\SPKDMH67\sts%7Csection_1-az%7Csection_2-montgomery_gentry%7CpageName-artist%7Cdcopt-ist%7Cart-montgomery_gentry%7Cgen-country;sz=728x90;tile=1;ord=535049562280056400[1].htm
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\SPKDMH67\portal-artists%7Csection_1-az%7Csection_2-montgomery_gentry%7CpageName-artist%7Cart-montgomery_gentry%7Cgen-country;sz=160x600;tile=2;ord=535049562280056400[1].htm
Hidden: file C:\Documents and Settings\Other\Local Settings\Temporary Internet Files\Content.IE5\610JOL6T\eBayISAPI[1]._callback1&request=layout%3D2%26page%3D3907%26emitStyle%3D2%26minResult%3D3%26promotypes%3D75031%26promoStyles%3D48%26results%3D15%26query%3Dspey%20rod
Hidden: file C:\WINDOWS\system32\SKYNETrkdjmomy.dat
Hidden: file C:\WINDOWS\system32\drivers\SKYNETqgoejkdl.sys
Hidden: file C:\WINDOWS\system32\SKYNETmdgivorf.dll
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\RSOQY4GR\=false;ignoreStory=false;pageOfTotal=1-of-1;pagination=1;contenttype=article;storytype=winners;kval=winners;rsi=;sz=233x224;adtype=cau;tile=1;ord=614560514990038[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\231EIESU\=1-of-1;pagination=1;contenttype=article;storytype=winners;kval=winners;storytype=winners;kval=winners;rsi=;sz=336x280,336x850,300x250;tile=2;ord=614560514990038[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\3X0NGQ1V\enx;site=tsc;emailStory=false;ignoreStory=false;pageOfTotal=1-of-1;pagination=1;contenttype=article;box=second;rsi=;sz=336x280,300x250;tile=3;ord=614560514990038[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\3X0NGQ1V\ry=false;ignoreStory=false;pageOfTotal=1-of-1;pagination=1;contenttype=article;dcopt=ist;storytype=winners;kval=winners;rsi=;sz=728x90;tile=4;ord=614560514990038[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\RSOQY4GR\=tmu;ec=tmv;ec=ttv;nt=g;p=a;pec=e;upec=e;bt=nbt;atf=1;dt=b;!c=hagl;!c=hagn;pt=0;;tt=i;u=b02210000000nxg9w4i,f0f12sa,g10005m;sz=300x250;tile=1;ord=4237175411544740[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\231EIESU\=1;nt=g;pec=ls;sc=mu;st=ugc;upec=ls;pt=0;bt=nbt;atf=0;dt=b;!c=hagl;!c=hagn;at=m;;tt=i;u=b02120000000nxg9w4i,f0f02sa,g100062;sz=160x600;tile=2;ord=4237175411544740[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\GI0N4RHL\tmu;ec=tmv;ec=ttv;nt=g;p=a;pec=e;upec=e;bt=nbt;atf=1;dt=b;!c=hagl;!c=hagn;pt=0;;tt=i;u=b02210000000nxgrjt9,f0f12sa,g10005m;sz=300x250;tile=1;ord=590219302102923[1].4
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\231EIESU\1;nt=g;pec=ls;sc=mu;st=ugc;upec=ls;pt=0;bt=nbt;atf=0;dt=b;!c=hagl;!c=hagn;at=m;;tt=i;u=b02120000000nxgrjt9,f0f02sa,g100062;sz=160x600;tile=2;ord=590219302102923[1].4
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\IRCIXVOA\;src=1803375;met=1;v=1;pid=33694092;aid=213171966;ko=0;cid=31249608;rid=31267484;rv=1;&timestamp=1241578282562;eid1=2;ecn1=0;etm1=9;eid2=84924;ecn2=1;etm2=0;[1].gif
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\IRCIXVOA\;po=9;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=728x90,468x60;dcopt=ist;tile=1;ord=225361921[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\IRCIXVOA\;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;dp=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=728x90,468x60;dcopt=ist;tile=1;ord=239158950[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\3OHW2XP0\9;pa=9;fm=9;po=9;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;dp=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=300x250;tile=2;ord=239158950[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\3OHW2XP0\9;pa=9;fm=9;po=9;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;dp=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=120x600;tile=3;ord=239158950[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\EALPXLND\=9;a=9;pa=9;fm=9;po=9;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=300x250;tile=2;ord=225361921[1]
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\3OHW2XP0\=9;a=9;pa=9;fm=9;po=9;in=9;fa=9;wi=9;us=9;fr=9;g=9;ed=9;co=9;si=9;cl=9;da=9;ph=9;gs=9;op=9;mo=9;f=9;no=9;ec=9;li=9;en=9;ha=9;hl=9;sz=120x600;tile=3;ord=225361921[1]
Stopped logging on 8/10/2009 at 17:17:28 PM


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/10/2009 at 17:52:25 PM
User "Doug" on computer "PISCATORHOME"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temp\xpinstall.exe
Hidden: file C:\Program Files\LastPass\lastpass.exe
Hidden: file C:\Documents and Settings\Doug\My Documents\Installs\lastpass.exe
Hidden: file C:\Program Files\Common Files\lpuninstall.exe
Hidden: file C:\Documents and Settings\Doug\Local Settings\Temp\FSE\QBooks\googledesktop\googledesktopsetup.exe
Hidden: file C:\Program Files\Common Files\Intuit\ShippingManager\ZRush_ShipRush4_QB.ocx
Stopped logging on 8/10/2009 at 19:51:58 PM

----------------------

#7 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 11 August 2009 - 06:09 PM

Any recommendations on what I should do next?

#8 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 11 August 2009 - 09:04 PM

First, update Malwarebytes, but don't run it yet

Please rerun Sophos ARK and delete the following files:
  • Hidden: file C:\WINDOWS\system32\SKYNETkgvirddg.dll
  • Hidden: file C:\WINDOWS\system32\SKYNETetyuuppj.dat
  • Hidden: file C:\WINDOWS\system32\SKYNETrkdjmomy.dat
  • Hidden: file C:\WINDOWS\system32\drivers\SKYNETqgoejkdl.sys
  • Hidden: file C:\WINDOWS\system32\SKYNETmdgivorf.dll
After deleting these files, reboot immediately

Now rerun Malwarebytes - Full scan and post the fresh log.

Thanks

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 11 August 2009 - 09:39 PM

I deleted those files last night and reran Malwarebytes this morning and have pasted the log below. The PC hasn't been touched since.

I see that there is a more recent update to Malwarebytes now so I updated it and am running another scan now and will paste the results as soon as it finishes.

Once again, I can't thank you enough for all the help.

----------
Malwarebytes' Anti-Malware 1.40
Database version: 2593
Windows 5.1.2600 Service Pack 3

8/11/2009 7:55:41 AM
mbam-log-2009-08-11 (07-55-41).txt

Scan type: Full Scan (E:\|)
Objects scanned: 91669
Time elapsed: 2 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

--------------------

#10 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 11 August 2009 - 10:10 PM

excellent! and you are welcome!

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 12 August 2009 - 04:54 AM

OK, that took a while... but here's the requested SUPERAntiSpyware Scan Log.


---------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/12/2009 at 02:26 AM

Application Version : 4.27.1002

Core Rules Database Version : 4051
Trace Rules Database Version: 1991

Scan type : Complete Scan
Total Scan Time : 05:11:00

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 7498
Registry threats detected : 0
File items scanned : 340763
File threats detected : 27

Trojan.Agent/Gen-FSG
C:\DOCUMENTS AND SETTINGS\DOUG\MY DOCUMENTS\INSTALLS\NERO.PREMIUM.EDITION.V7.0.5.4.KEYGEN.ONLY-DVT\KEYGEN.EXE

Adware.Tracking Cookie
C:\Documents and Settings\Other\Cookies\other@2.adbrite[1].txt
C:\Documents and Settings\Other\Cookies\other@2o7[1].txt
C:\Documents and Settings\Other\Cookies\other@ad.iconadserver[2].txt
C:\Documents and Settings\Other\Cookies\other@ad.yieldmanager[2].txt
C:\Documents and Settings\Other\Cookies\other@adbrite[1].txt
C:\Documents and Settings\Other\Cookies\other@adrevolver[2].txt
C:\Documents and Settings\Other\Cookies\other@ads.cnn[2].txt
C:\Documents and Settings\Other\Cookies\other@advertising[2].txt
C:\Documents and Settings\Other\Cookies\other@atdmt[2].txt
C:\Documents and Settings\Other\Cookies\other@azjmp[2].txt
C:\Documents and Settings\Other\Cookies\other@bluestreak[1].txt
C:\Documents and Settings\Other\Cookies\other@bs.serving-sys[1].txt
C:\Documents and Settings\Other\Cookies\other@cpvfeed[1].txt
C:\Documents and Settings\Other\Cookies\other@doubleclick[1].txt
C:\Documents and Settings\Other\Cookies\other@heavycom.122.2o7[1].txt
C:\Documents and Settings\Other\Cookies\other@imrworldwide[2].txt
C:\Documents and Settings\Other\Cookies\other@insightexpressai[2].txt
C:\Documents and Settings\Other\Cookies\other@mediaplex[1].txt
C:\Documents and Settings\Other\Cookies\other@msnportal.112.2o7[1].txt
C:\Documents and Settings\Other\Cookies\other@overture[1].txt
C:\Documents and Settings\Other\Cookies\other@questionmarket[2].txt
C:\Documents and Settings\Other\Cookies\other@realmedia[1].txt
C:\Documents and Settings\Other\Cookies\other@scottrade.112.2o7[1].txt
C:\Documents and Settings\Other\Cookies\other@serving-sys[1].txt
C:\Documents and Settings\Other\Cookies\other@stat.onestat[2].txt
C:\Documents and Settings\Other\Cookies\other@zedo[1].txt


---------------------

#12 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:08:55 AM

Posted 12 August 2009 - 05:04 AM

Malwarebytes' Anti-Malware 1.40
Database version: 2593
Windows 5.1.2600 Service Pack 3

8/11/2009 7:55:41 AM
mbam-log-2009-08-11 (07-55-41).txt

Scan type: Full Scan (E:\|)


Chewy

No. Try not. Do... or do not. There is no try.

#13 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 12 August 2009 - 05:39 AM

Good catch Chewy, thanks!

There's a 2nd HD on that machine and I ran Malwarebytes on both separately (2 logs). Here's the log to the C: drive:

----------------------
Malwarebytes' Anti-Malware 1.40
Database version: 2593
Windows 5.1.2600 Service Pack 3

8/11/2009 7:22:50 AM
mbam-log-2009-08-11 (07-22-50).txt

Scan type: Full Scan (C:\|)
Objects scanned: 252700
Time elapsed: 2 hour(s), 1 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----------------------

#14 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:08:55 AM

Posted 12 August 2009 - 06:32 AM

Next step:

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 piscator

piscator
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:05:55 AM

Posted 13 August 2009 - 03:23 AM

It took over 17 hours, but it finished.

This is all that was in the log:
--------------
A0116046.exe;C:\System Volume Information\_restore{422FA645-0ADE-4ECA-957B-76657A5737AF}\RP797;Trojan.PWS.Banker.25285;Deleted.;

--------------

I'm leaving town for the next 10 days so will be unable to continue until I return.

What is the next step?

And how should I continue when I return?


Thanks again for all the help, I don't know what I'd have done without it...




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users