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Windows XP Media center Problem


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#1 wtpotts

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Posted 10 August 2009 - 11:34 AM

My son's Dell has Windows XP Media Center Edition. Because I didn't properly train or monitor his use of the computer on the internet, he said "yes" to most offers to drop "stuff" onto the computer and now the OS won't boot. It opens to the different user icons and upon clicking any of them, you get the message, "loading personal settings" them it immediately changes to "saving personal settings" and goes back to the user icons. I've run diagnostics on the hard drive from the disk that came with the system and the hard drive checks out ok. I've run Norton from the CD and it deleted several viruses so I'm concerned that the OS is corrupted to the point where it will have to be reloaded. I tried to boot from the OS disk but it takes me back to the original problem.
My questions:
1) Is there any way to get an Automated System Recovery Disk at this point since I can't create one from his computer?
2) Should I plan to reformat the hard drive and reload all the programs and, if so, how do I get to the DOS prompt to do that?
3) Any other thoughts?

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#2 hamluis

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Posted 10 August 2009 - 12:04 PM

Well...running a scan from a Symantec/Norton CD...is not really effective, since there probably have been innumerable modes of malware attack that have come about since the creation of files on that CD.

I suppose that it's better than nothing...but it won't necessarily be prepared to deal with all malware.

I suggest removing the hard drive...and attaching it to a known-clean system that has current critical updates and malware-defense mechanisms...and running a scan with that drive attached as a secondary. It's always good to try to remove malware from the list of suspects...before moving on, IMO.

What model Dell?

FWIW:

Computer Won't Boot From The Hard Drive - http://www.rlrouse.com/computer-wont-boot.html

Xp Boot fixes, BC - http://www.bleepingcomputer.com/forums/t/138692/xp-boot-fixes/

Louis

#3 wtpotts

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Posted 14 August 2009 - 01:17 PM

I'm game for most anything at this point. Thanks for the help.




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