Posted 10 August 2009 - 11:34 AM
My son's Dell has Windows XP Media Center Edition. Because I didn't properly train or monitor his use of the computer on the internet, he said "yes" to most offers to drop "stuff" onto the computer and now the OS won't boot. It opens to the different user icons and upon clicking any of them, you get the message, "loading personal settings" them it immediately changes to "saving personal settings" and goes back to the user icons. I've run diagnostics on the hard drive from the disk that came with the system and the hard drive checks out ok. I've run Norton from the CD and it deleted several viruses so I'm concerned that the OS is corrupted to the point where it will have to be reloaded. I tried to boot from the OS disk but it takes me back to the original problem.
1) Is there any way to get an Automated System Recovery Disk at this point since I can't create one from his computer?
2) Should I plan to reformat the hard drive and reload all the programs and, if so, how do I get to the DOS prompt to do that?
3) Any other thoughts?