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Can't access the internet using either IE8 nor Firefox 3.5.2


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3 replies to this topic

#1 number3

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Posted 10 August 2009 - 10:07 AM

ISSUE:
Can't access the internet using either IE8 nor Firefox 3.5.2
I'm running XP Pro and IE8
When I open IE I get this message:
Internet Explorer cannot display the webpage

When I open Tools - Internet Options I get this message.
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.


NOTE: I can view the problem computer from other computers on my network so the Network card and cable are funtioning.


STEPS I’VE TAKEN TOWARD TROUBLESHOOTING:

1.Start computer using “ Diagnostic Startup “
2.Restored my computer to 1 week ago.
3.I've ran Malwarebytes, Spybot, SuperAntispyware, Hijack this, Advanced System Care 3.3.4 and AVG and still same issues.

Any suggestions are greatly appreciated …

Paul

Edited by number3, 10 August 2009 - 10:09 AM.


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#2 boopme

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Posted 10 August 2009 - 12:48 PM

Hello.. first I am moving this to the Am I Infected forum..
Did Malwarebytes or SAS find anything? please post those infected logs.

MBAM
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

SAS
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 number3

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Posted 18 August 2009 - 02:55 PM

Hello.. first I am moving this to the Am I Infected forum..
Did Malwarebytes or SAS find anything? please post those infected logs.

MBAM
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

SAS
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


UPDATE: Today I created a TXT file on a REMOTE computer using the NO INTERNET COMPUTER and transfered a txt file from a network computer to the NO INTERNET COMPUTER... Also when i call up a CMD Prompt and type: ping 192.168.0.1 OR google.com OR ping 4.2.2.1 I get TIMED OUT but all others on the network work fine.


Thanks for your assistance and here are the logs:
MBAM:

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 2

8/18/2009 12:45:16 PM
mbam-log-2009-08-18 (12-45-16).txt

Scan type: Quick Scan
Objects scanned: 90708
Time elapsed: 2 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

___________

SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/18/2009 at 12:52 PM

Application Version : 4.27.1002

Core Rules Database Version : 4040
Trace Rules Database Version: 1980

Scan type : Quick Scan
Total Scan Time : 00:02:55

Memory items scanned : 491
Memory threats detected : 0
Registry items scanned : 361
Registry threats detected : 0
File items scanned : 4288
File threats detected : 0

Edited by number3, 18 August 2009 - 03:29 PM.


#4 garmanma

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Posted 20 August 2009 - 08:31 PM

Boopme is on vacation
Run Dr Webcureit:


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Then:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
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