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Major Problems


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#1 dmb8886

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Posted 09 August 2009 - 09:53 PM

My computer is destroyed. Its getting worse and worse. I must have some sort of malware/spyware/virus or some combo of all or other things.

I started out using Spybot for years. I also had McAfee on my computer. But something recently happened that has made my computer worse and spybot wasn't detecting. I then downloaded XoftSpySE because I read it was the best. I ran it and it must have found 50 or so problems. I fixed them, and then still had problems, I'd have some IE popups and would get a message from McAfee saying that "Windows\Fonts\Services.exe" was trying to change my registry. I'd click on block naturally. So i'd restart my computer in safe mode and re-run XoftSpySE and would have a large number or problems as well. I'd clean them with the program, restart my computer in regular mode. More of the same problems, I also started encountering news problems with having my ms-dos prompt pop-up saying things like Win32 or something either in the prompt or on the window.

So I also tried using the program that came with XoftSpySE called RegCure registry cleaner. I again re-booted in safe mode. First I ran XoftSpySE again and fixed everything. Then I ran RegCure right after that. It founds something like over 1,100 issues. Fixed them using the program.

Restarted again in normal mode. Had issues again. But this time when the computer came on, I got an error message saying something like couldn't find some sort of dll, I forgot to write it down. Something like Win32dll.exe (might be it).

Now, I can't open ANY program, any executable. Even in safe mode. I try running "cmd" in Run, it asks what I want to open it with. I try running XoftSpySE, it asks what I want to open it with.

I need MAJOR help. Please, please anyone. I needed detailed instructions too. I can't even run a new program since .exe files don't run.

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#2 Budapest

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Posted 09 August 2009 - 10:16 PM

Is this file on your hard drive?

C:\WINDOWS\system32\desot.exe

Also, try this:

Go Start > Run and type "command" and press Enter. Type "notepad" and press Enter.
Notepad opens. Copy all the text below into Notepad.

Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\exefile\shell\open\command]
@="\"%1\" %*"

Save this as "fix.reg" to your Desktop (remember to select Save as file type: All files in Notepad.)
Double Click fix.reg and click YES for confirm.
Reboot your computer. See if .exe files will now run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dmb8886

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Posted 09 August 2009 - 10:35 PM

Thanks, but I didn't find a desot file anywhere in my windows folder.

More importantly, when I try and run "command" in run, I get the same message asking me what program I want to open it with. I can't do anything.

Edited by dmb8886, 09 August 2009 - 10:36 PM.


#4 Budapest

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Posted 09 August 2009 - 10:46 PM

Try the fix here:

http://www.kellys-korner-xp.com/xp_tweaks.htm

12. EXE (lnk and regfile) Fix for Windows XP
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 dmb8886

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Posted 09 August 2009 - 10:58 PM

Thanks. That worked. Now how do I fix my computer? lol

#6 Budapest

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Posted 09 August 2009 - 11:00 PM

Try scanning with McAfee in Safe Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 dmb8886

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Posted 10 August 2009 - 12:04 AM

Now i'm getting this problem when I go to run McAfee in safe mode:

"error starting on demand scanner"

#8 Budapest

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Posted 10 August 2009 - 12:06 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 dmb8886

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Posted 10 August 2009 - 10:02 AM

Hi, first off thanks so much for all your help.

I followed the instruction, and when I clicked on scan with "perform quick scan" checked. The program just closed. I went to re-open and it gave me the following error message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I rebooted and safe mode again and still had the same error when trying to open the program.

#10 dmb8886

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Posted 10 August 2009 - 10:17 AM

Would anybody recommend hijackthis?

#11 hamluis

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Posted 10 August 2009 - 10:20 AM

HJT is a malware tool...if you want to go that route, there are posted procedures at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

But I would suggest that you stick with Budapest and his suggestions/recommendations...rather than leave this forum at this time.

Louis

#12 dmb8886

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Posted 10 August 2009 - 10:26 AM

HJT is a malware tool...if you want to go that route, there are posted procedures at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

But I would suggest that you stick with Budapest and his suggestions/recommendations...rather than leave this forum at this time.

Louis


Thanks. I wasn't suggesting it might be a better route, I don't know. I really need to be told what to do here.

Do my problems look familiar? Am I f'd? I'm freaking out! lol

#13 dmb8886

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Posted 10 August 2009 - 03:31 PM

Hey Budapest, if you are around or see this and have any answers, let me know. Thanks in advance!

#14 Budapest

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Posted 10 August 2009 - 04:00 PM

Let's try a different scan:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 dmb8886

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Posted 10 August 2009 - 07:00 PM

Update. I've been following the instructions for DrWebCureIt. I did the express scan and I think it was 4 problems it found, 3 of which it cured and 1 of which it moved. Followed the instructions for starting the complete scan and it started, then it looked like it wasn't going anywhere on the bottom (going through the files), though I don't think the program froze. I came back a lot later and the program had closed on its own. I tried opening again, and it starts with the express scan and almost right away it shut down the program on its own. So I restarted my computer again in Safe Mode, did the express again and it worked and nothing was found. And just now in the complete scan it closed on its own again.

Do I need to buy it?




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