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i KNOW somethings wrong..cant run spybot...what do i do?


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17 replies to this topic

#1 amy katherine

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Posted 09 August 2009 - 06:39 PM

ok, so today, i have a balloon that keeps popping up saying my computer is infected, and i need to let "windows" download and install up to date anti spyware...but it was unsigned program that tried to download, so i blocked it....then i started spybot, but it wont even load/open...and this balloon keeps popping up! just the day before yesterday, i updated spybot, and my security program (att internet security) and i also updated windows with service pack 3 and 2 security updates...what do i do?! i am running windows xp...thanks for any suggestions.

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#2 boopme

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Posted 09 August 2009 - 07:06 PM

Hello can you run this..
run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


And Rootrepeal/
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 amy katherine

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Posted 09 August 2009 - 08:07 PM

hi and thanks.i have done the first scan, here is a copy of the log....should i go ahead and to that root stuff, or wait for you to reply to the info in this report? thanks,amy

Malwarebytes' Anti-Malware 1.40
Database version: 2587
Windows 5.1.2600 Service Pack 3

8/9/2009 8:05:08 PM
mbam-log-2009-08-09 (20-05-08).txt

Scan type: Quick Scan
Objects scanned: 154461
Time elapsed: 13 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 23

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bbd4551a-9b23-41cd-9bcd-818aa2da7b63} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cru629.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wisdstr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\beep.sys (Trojan.KillAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\Amy Hodges\Local Settings\Temp\~TM269.tmp (Backdoor.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Zane Hodges\Local Settings\Temp\24737.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Zane Hodges\Local Settings\Temp\2473E.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\cru629.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\ld09.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\braviax.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\dllcache\beep.sys (Fake.Beep.sys) -> Quarantined and deleted successfully.
C:\Documents and Settings\Amy Hodges\Local Settings\Temp\stron_1245122577.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Amy Hodges\Local Settings\Temp\stron_1245128873.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Amy Hodges\Local Settings\Temp\stron_1245141006.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Amy Hodges\Local Settings\Temp\stron_1245149040.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Zane Hodges\Local Settings\Temp\zs1.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce52597.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce52689.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce53173.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce53198.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce53222.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\zaponce53290.dat (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\bf23567.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\braviax.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 amy katherine

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Posted 09 August 2009 - 08:16 PM

also wanted to let you know that the pop up "warning" is gone and the icon in taskbar is gone after doing a restart....
thanks again!

#5 Computer Pro

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Posted 09 August 2009 - 08:18 PM

Check sure to also run RootRepeal as Boopme requested.
Computer Pro

#6 boopme

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Posted 09 August 2009 - 09:03 PM

Hello, also did you reboot normally after that scan as it was needed to complete removal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 amy katherine

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Posted 09 August 2009 - 09:12 PM

yes, i rebooted normally, and everything seems to be working fine!
:thumbsup:
amy

#8 Computer Pro

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Posted 09 August 2009 - 09:19 PM

Please make sure to run the RootRepeal scan
Computer Pro

#9 amy katherine

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Posted 09 August 2009 - 09:36 PM

comp pro,
thanks for the advice, but shouldnt i wait on "boopme" to respond?
no offense, just reading the "rules of engagement"....lol
everything does seem to be ok, altho, i havent gotten my at&t security to reload yet...
what is that "root' stuff anyways?
thanks

#10 boopme

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Posted 09 August 2009 - 09:39 PM

Hello Amy.. I just want to check for a Root kit that sometime s comes with your malware..
What danger is presented by rootkits?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 amy katherine

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Posted 09 August 2009 - 09:42 PM

ok, ill be glad to run that...could that be why i am having a problem reloading my security?
i will do it and post results asap
thanks!

#12 boopme

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Posted 09 August 2009 - 10:07 PM

Yes some malware block,stop,close antimalware tools so they can survive..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 amy katherine

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Posted 09 August 2009 - 10:14 PM

ahh, ok, i see...i am running the root reapeal scan now, i will post results when completed...if my antivirus/firewall/spyware prgram wont reload after this...what then? should i try to restart my comp once more? or is there more stuff i will have to do?
will post log as soon as this completes....
thanks so much!
amy

#14 boopme

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Posted 09 August 2009 - 10:17 PM

Thank you!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 amy katherine

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Posted 09 August 2009 - 10:53 PM

ok, here is the report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/09 22:10
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iaStor.sys
Address: 0xA1FAA000 Size: 876544 File Visible: No Signed: -
Status: -

Name: nouip.sys
Image Path: nouip.sys
Address: 0xF8535000 Size: 61440 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA0F80000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Zane Hodges\Local Settings\Temp\~DFC65.tmp
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Zane Hodges\Local Settings\Temp\~DF1BAE.tmp
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Zane Hodges\Local Settings\Temp\~DFBC41.tmp
Status: Locked to the Windows API!

==EOF==




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