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WoW 'Unable to validate Game version' Error


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#1 spo0ny

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Posted 09 August 2009 - 06:37 PM

Greetings all

First off thanks for the effort in helping me resolve this.

When Logging into World of Warcraft, I get an error stating 'Unable to verify game version' this coudl be due to curropt game files or interference by another program.
I have since had my roomate tell me 'I' logged in and disbanded my guild and whatnot. I've recovered my account with another computer, reset my passwords and the like - but in the meantime, I can't log in from my own computer because of the (supected) keylogger trojan continuing to generate said error.

The solution offered in there forums and by tech support is to use the fixwareout program, which has been pulled universally from the internet. Malware Bytes doesn't find anything, and Kaspersky AV originally found a backdoor.win32.hupigon.cfeh - cleaned it - and has since not reported it again, nor anything else.

Still can't log in - same error. I work-around that I'm sure can't be 'safe' and is definetly not a real fix is to run WoW on another user within XP. This DOES work on my machine - but clearly doesn't resolve the real problem.

As such, I come to you good people. =) Save my poor paladin from certain doom!!

Attached is the DDS log - I also have a HJT log if you'd like to see that, and I can go about generating anything else you need. Thanks all.

-=-


DDS (Ver_09-07-30.01) - NTFSx86
Run by Stephen at 16:20:12.60 on Sun 08/09/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.499 [GMT -7:00]

AV: Kaspersky Anti-Virus *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\Stephen\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.wowhead.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky anti-virus 2009\ievkbd.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Aim6]
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AtiPTA] atiptaxx.exe
mRun: [RemoteControl8] "c:\program files\cyberlink\powerdvd8\PDVD8Serv.exe"
mRun: [PDVD8LanguageShortcut] "c:\program files\cyberlink\powerdvd8\language\Language.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky anti-virus 2009\avp.exe"
mRun: [IObit Security 360] c:\program files\iobit\iobit security 360\IS360tray.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky anti-virus 2009\SCIEPlgn.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1230401859044
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\kasper~1\kasper~1\mzvkbd.dll,c:\progra~1\kasper~1\kasper~1\mzvkbd3.dll
SEH: {58101905-d80f-4788-96f6-98618116178a} - c:\windows\system32\flashadgmn32.dll

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2008-7-21 121872]
R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 33808]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2009-8-5 226832]
R2 AVP;Kaspersky Anti-Virus;c:\program files\kaspersky lab\kaspersky anti-virus 2009\avp.exe [2008-11-11 208616]
R2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2009-8-9 307472]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-1-7 24652]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2008-4-30 24592]
S2 Windows System Services;System Services;c:\documents and settings\update.exe --> c:\documents and settings\update.exe [?]
S2 Windows_service_XP;Windows_system_internet;c:\program files\common files\microsoft shared\msinfo\tomskype.exe --> c:\program files\common files\microsoft shared\msinfo\tomskype.exe [?]

=============== Created Last 30 ================

2009-08-09 16:07 <DIR> --d----- c:\program files\Trend Micro
2009-08-09 14:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\IObit
2009-08-09 14:01 <DIR> --d----- c:\program files\IObit
2009-08-08 19:50 <DIR> --d----- C:\World of Warcraft
2009-08-05 15:43 <DIR> --d----- c:\docume~1\stephen\applic~1\Malwarebytes
2009-08-05 15:42 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-05 15:42 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-05 15:42 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-05 15:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-05 03:22 105,395 a------- c:\windows\system32\drivers\klin.dat
2009-08-05 03:22 94,643 a------- c:\windows\system32\drivers\klick.dat
2009-08-05 03:21 2,634,272 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-08-05 03:21 589,856 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-08-05 03:21 21,660 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-08-05 03:21 3,096 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-08-05 03:21 <DIR> --d----- c:\program files\Kaspersky Lab
2009-08-05 03:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab
2009-08-05 02:48 <DIR> --d----- c:\program files\AVG
2009-08-04 15:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab Setup Files
2009-07-30 04:18 0 a------- c:\windows\PowerReg.dat
2009-07-30 04:12 <DIR> --d----- c:\program files\Red Storm Entertainment
2009-07-28 18:34 49,152 ---shr-- c:\windows\system32\flashadgmn32.dll
2009-07-24 17:46 <DIR> --d----- c:\docume~1\stephen\applic~1\EVEMon
2009-07-22 22:00 <DIR> --d----- c:\program files\EVEMon

==================== Find3M ====================

2009-08-05 03:36 33,808 a------- c:\windows\system32\drivers\klbg.sys
2009-06-12 10:28 98,304 a------- c:\windows\system32CmdLineExt.dll
2009-06-11 21:17 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-10 17:23 22,328 a------- c:\docume~1\stephen\applic~1\PnkBstrK.sys

============= FINISH: 16:21:39.90 ===============

Attached Files



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#2 Elise

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Posted 21 August 2009 - 01:31 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Orange Blossom

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Posted 29 August 2009 - 10:19 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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