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AV Care removal?


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#1 nysmewmew

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Posted 09 August 2009 - 06:21 PM

Ok now I think that my computer has been infected with av care & I already have Malwarebytes' Anti-Malware but when I scan with it it doesnt pick up the av care on the review. Also when I go on the internet like google the font gets bigger & it directs me to another window COMPLETELY different. Now what im asking is there a nother way of getting rid of it thats not using Malwarebytes' Anti-Malware? Please if anyone knows email me at Edit Email addy removed to protect from spambots

Edited by boopme, 09 August 2009 - 07:08 PM.


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#2 boopme

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Posted 09 August 2009 - 07:13 PM

Hello please go to your control panel and find AVCARE and remove it (if there)
OPen task manager and Highlight any AVCare lines nd click Ed Task.

Now run MBAm and post back the Scan log.
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#3 nysmewmew

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Posted 10 August 2009 - 01:30 PM

Ok my computer seems to be now slower than usual & like I said in my 'AV Care removal' when I search something on google the page do like a reboot thing & the font is bigger when its zoom level is 100%. Now when I click on a link it then opens up a new window with a completely different site that I didnt link to. Also when Im on & then step away for it the window/ downloads shut down. I dont know if I am still infected or what because every time I scan it with Malwarebytes' Anti-Malware it just does the same thing. What other programs are there that can help my computer?

#4 boopme

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Posted 10 August 2009 - 02:13 PM

What is the same thing? Did youo try the steps above. Do you have an infected MBAM log to show us.. These caould help.
y the way I merged your new and old posts together so there aren't too many people answering the same queation.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by boopme, 10 August 2009 - 02:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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