Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus Pro 2009 removal


  • This topic is locked This topic is locked
3 replies to this topic

#1 bparrish

bparrish

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:09 AM

Posted 09 August 2009 - 12:47 PM

Antivirus Pro 2009 was installed on a client's computer and is tampering with the Symantec Endpoint Protection Firewall. Specifically not allowing the "Network Threat Protection" (SEP firewall) to update the latest intrusion signatures. When opening the symantec gui and clicking the view quarantine tab it starts two instances of SEP to run and the program will stop responding.

Additionally, during shutdown an exception is being thrown by ccSvcHst which must be corrupted. A Local Settings/Temp directory is populated with Trojan Horses, Bloodhound exploits and malicious downloaders. I have ran full system scans with SEP which detected around 70 infected files, which were removed. I also installed Malwarebytes and ran it in safe mode which found over 400 infected files! The temp directory is still being populated with viruses.

I've uninstalled/reinstalled Symantec Endpoint which has not solved the multiple instance issues. This is a very seriously infected computer. Also a program called "Juicy Access Toolbar" (this what you get when surf the porn sites, folks!) had created a number of infected files which was caught by Malwarebytes.

NOTE: I believe the computer in question must have been infected with the latest greatest version of Antivirus Pro 2009. The files listed for removal of AVP are not present on the computer in question. I was able to stop AVP by removing a file called jpaxsysguard.exe, but I believe there must be more files related to AVP left over and God knows what else.

---- dds.txt ----


DDS (Ver_09-07-30.01) - NTFSx86
Run by Brent Parrish at 10:02:54.90 on Sun 08/09/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.136 [GMT -7:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\RegCure\RegCure.exe
svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Lexmark 8300 Series\lxcjmon.exe
C:\Program Files\Lexmark 8300 Series\ezprint.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Maxtor\MaxBlast\MaxBlastMonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
c:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\WINDOWS\system32\lxcjcoms.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Symantec\Symantec Endpoint Protection\SymCorpUI.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\David Parrish\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - ALOT Toolbar
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [UiCom] c:\windows\system32\jizyhwjk.exe
mRun: [lxcjmon.exe] "c:\program files\lexmark 8300 series\lxcjmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 8300 series\ezprint.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [nmapp] "c:\program files\pure networks\network magic\nmapp.exe" -autorun -nosplash
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [MaxBlastMonitor.exe] c:\program files\maxtor\maxblast\MaxBlastMonitor.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} - hxxp://plugin.driveragent.com/files/driveragent.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
AppInit_DLLs: c:\progra~1\google\google~4\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\davidp~1\applic~1\mozilla\firefox\profiles\31rfr6q9.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-11-9 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-11-9 108392]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2007-12-18 2189240]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-9 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090809.005\NAVENG.SYS [2009-8-9 87888]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090809.005\NAVEX15.SYS [2009-8-9 875728]
S1 ShldDrv;Panda File Shield Driver;c:\windows\system32\drivers\shldrv51.sys --> c:\windows\system32\drivers\ShlDrv51.sys [?]
S2 PavProc;Panda Process Protection Driver;\??\c:\windows\system32\drivers\pavproc.sys --> c:\windows\system32\drivers\PavProc.sys [?]
S2 PavPrSrv;Panda Process Protection Service; [x]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]
S4 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-9-7 29744]
S4 vsdatant;vsdatant;a --> a [?]

=============== Created Last 30 ================

2009-08-09 00:27 91,008 a------- c:\windows\system32\drivers\SysPlant.sys
2009-08-09 00:26 136,496 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-08-09 00:26 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-08-09 00:26 10,652 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-08-09 00:26 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-08-08 22:12 <DIR> --d----- c:\docume~1\davidp~1\applic~1\Malwarebytes
2009-08-08 22:12 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-08 22:12 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-08 22:12 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-08 22:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-08 16:36 552 a------- c:\windows\system32\d3d8caps.dat
2009-08-07 20:25 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-08-07 20:25 <DIR> --d----- c:\program files\Symantec
2009-08-07 16:23 <DIR> --d----- c:\docume~1\davidp~1\applic~1\DriverCure
2009-08-07 16:23 <DIR> --d----- c:\program files\common files\ParetoLogic
2009-08-07 16:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\ParetoLogic
2009-08-07 16:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\DriverCure
2009-08-07 16:23 <DIR> --d----- c:\program files\ParetoLogic
2009-08-07 15:33 <DIR> --d----- c:\docume~1\alluse~1\applic~1\RegCure
2009-08-07 11:28 149,768 a------- c:\windows\system32\drivers\wpshelper.sys
2009-07-17 13:53 664 a------- c:\windows\system32\d3d9caps.dat

==================== Find3M ====================

2009-07-03 10:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-16 07:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 07:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-03 12:09 1,291,264 a------- c:\windows\system32\quartz.dll
2008-08-26 05:46 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082620080827\index.dat

============= FINISH: 10:03:58.57 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 bparrish

bparrish
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:09 AM

Posted 09 August 2009 - 05:10 PM

Apologies if I'm providing "too much" info here, but I just ran GMER.exe and got the following results. It seems that something is preventing the Symantec Firewall from starting. Is this the feared MBR rootkit infection?

GMER 1.0.15.15020 [enm8ctw6.exe] - http://www.gmer.net
Rootkit scan 2009-08-09 13:44:19
Windows 5.1.2600 Service Pack 3


---- System - GMER 1.0.15 ----

SSDT 82F242F0 ZwAlertResumeThread
SSDT 82CED4F8 ZwAlertThread
SSDT 82D21278 ZwAllocateVirtualMemory
SSDT 82F32188 ZwConnectPort
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwCreateKey [0xF6503330]
SSDT 82C78B68 ZwCreateMutant
SSDT 82CB03E0 ZwCreateThread
SSDT 82E76790 ZwFreeVirtualMemory
SSDT 82DF86C0 ZwImpersonateAnonymousToken
SSDT 82DF86F8 ZwImpersonateThread
SSDT 82D4C4B0 ZwMapViewOfSection
SSDT 82DDAE10 ZwOpenEvent
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwOpenKey [0xF65038C0]
SSDT 82E9BA90 ZwOpenProcessToken
SSDT 82F24DF0 ZwOpenThreadToken
SSDT \??\C:\WINDOWS\system32\drivers\wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation) ZwProtectVirtualMemory [0xF882B280]
SSDT SysPlant.sys (Symantec CMC Firewall SysPlant/Symantec Corporation) ZwQueryDefaultLocale [0xF84CF7B0]
SSDT 82E9D6C8 ZwResumeThread
SSDT 82E7EB28 ZwSetContextThread
SSDT 82C6A7E0 ZwSetInformationProcess
SSDT 82EE0A48 ZwSetInformationThread
SSDT 82D582F8 ZwSuspendProcess
SSDT 82CB9218 ZwSuspendThread
SSDT 82E9C1F0 ZwTerminateProcess
SSDT 82D5B0F0 ZwTerminateThread
SSDT 82E98FA8 ZwUnmapViewOfSection
SSDT 82D16128 ZwWriteVirtualMemory

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 snapman.sys (Acronis Snapshot API/Acronis)
AttachedDevice \Driver\Tcpip \Device\Udp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----


Hello bparrish,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 09 August 2009 - 05:13 PM.


#3 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 20 August 2009 - 03:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,903 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN

Posted 27 August 2009 - 08:56 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users