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Advanced Virus Removal Symptoms?


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#1 unnnies

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Posted 09 August 2009 - 01:04 AM

I know that I have 'Advanced Virus Removal' because it's fake removal box popped up, but a lot of other things happened at the sametime and I am unsure if they are part of a separate attack. Here are somethings I realized were wrong.

-Windows firewall turned off. I can't turn it back on.
-My wallpaper changed without my permission. (warning me that I am infected)
-When I attempt to open my task manager a box opens saying it is unavailable.
-There are no system restore dates available.

At this point I signed into my computer's guest account and everything appeared normal and I could open task manager. (firewall and system restore unavailable because this account doesn't have administrative privileges.) When I searched for advanced virus removal bleepingcomputer was the first result but when I click I was repeatedly directed to alternative sites. So it is still affecting me somewhat in this account.

A lot of things have been buggy and I wouldn't mind cracking out the restore disk. However I don't have my data backed up. (yea I know, not smart)

So my real question is: Should I try and back up my data and then use my restore disk or should I deal with the virus first and then restore?

Thanks for the feedback.

Edit...
OS: Windows XP
Security Software: Spybot Search and Destroy
I was using google chrome when I started to experience the problem. I don't remember what tabs I had open, but I was in the middle of reading the Daily Beast. I didn't have any other application open.

Edited by unnnies, 09 August 2009 - 01:13 AM.


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#2 boopme

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Posted 09 August 2009 - 10:31 AM

Hi,well backing up those files is always a good idea.. Let's see if we can clean this so backing up will be safe.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 unnnies

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Posted 09 August 2009 - 06:17 PM

Thanks for the quick response boopme. I think the problem has gotten worse.

So I ran MBAM but have no log to show for it, heres what happened.

-successful download and install of MBAM

-upon opening the program I received an error: Runt-time error '16' Expression too complex

-never asked me to update and the link to the definitions gave me a 404

-so I then just ran MBAM (possibly where I went wrong?)

-scan went fine

-it was unable to remove some of the infected files

-I opened Chrome to post the log and my pc froze

-after an hour and a half it was still frozen so I did a hard reset

-I turned the computer back on and everything looked back to normal

-I was about to look for the log when a blue screen of death flashed and my computer promptly restarted

-after the reboot I opened MBAM to see if I could recover the log

-then I got another bluescreen and the machine immediately restarted again

-this time when I logged in I was infected by 'System Security'

-I can't open MBAM anymore (chrome, notepad, and word also won't open)

Anyway I wish I had saved the log and screen shot of the infected files MBAM was unable to fix before opening my browser. Any advice on what to do next?

#4 boopme

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Posted 09 August 2009 - 07:23 PM

let's try to run rootrepeal.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 unnnies

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Posted 09 August 2009 - 09:42 PM

I got RootRepeal unziped onto my desktop but it will not open. A fake warning box pops up saying, "Application cannot be executed. The file RootRepeal.exe is infected. Please activate your antivirus software."

#6 boopme

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Posted 09 August 2009 - 10:03 PM

OK, this is stubborn,. Try running rootrepeal from Safe mode.. I don't like these in safe mode but I need to see if it will run.
Also we;ll try another Anti Rootkit

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 unnnies

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Posted 10 August 2009 - 12:48 AM

This is the rootrepeal log from safe mode. fyi when I logged back into windows normally it was infected with 'system security.' (I didn't do the RAR one)

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/08/10 00:12
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF71E2000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B3F000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF6E4A000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SKYNETxiqrkaah.sys
Image Path: C:\WINDOWS\system32\drivers\SKYNETxiqrkaah.sys
Address: 0xF7222000 Size: 151552 File Visible: - Signed: -
Status: Hidden from the Windows API!

Hidden/Locked Files
-------------------
Path: c:\windows\ntbtlog.txt
Status: Size mismatch (API: 4919640, Raw: 4919186)

Path: C:\WINDOWS\system32\SKYNETkltqvltr.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETncaejgyy.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETtjwjhals.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETwgkodbrp.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\SKYNETxiqrkaah.sys
Status: Invisible to the Windows API!

Path: c:\documents and settings\una\local settings\temp\etilqs_mwlx39fc4hemihgozs1g
Status: Allocation size mismatch (API: 32768, Raw: 0)

Path: c:\documents and settings\una\local settings\temp\etilqs_omxxhzimuhzgxzzyqfd5
Status: Allocation size mismatch (API: 458752, Raw: 0)

Path: c:\documents and settings\una\local settings\temp\etilqs_soafexkcudmq7ftlvtl9
Status: Allocation size mismatch (API: 8192, Raw: 0)

Stealth Objects
-------------------
Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: winlogon.exe (PID: 232) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: services.exe (PID: 280) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: lsass.exe (PID: 292) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETncaejgyy.dll]
Process: svchost.exe (PID: 456) Address: 0x007e0000 Size: 53248

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: svchost.exe (PID: 456) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: svchost.exe (PID: 536) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: svchost.exe (PID: 624) Address: 0x10000000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: Explorer.EXE (PID: 1008) Address: 0x002a0000 Size: 32768

Object: Hidden Module [Name: SKYNETwgkodbrp.dll]
Process: RootRepeal.exe (PID: 1600) Address: 0x10000000 Size: 32768

Hidden Services
-------------------
Service Name: SKYNEThsaucflm
Image Path: C:\WINDOWS\system32\drivers\SKYNETxiqrkaah.sys

==EOF==

Edited by unnnies, 10 August 2009 - 01:04 AM.


#8 DaChew

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Posted 10 August 2009 - 12:52 AM

Path: C:\WINDOWS\system32\drivers\SKYNETxiqrkaah.sys
Status: Invisible to the Windows API!

If you just do the file scan, highlight this line, rightclick and choose wipe file

Reboot and then run MBAM after updating

Edited by DaChew, 10 August 2009 - 12:53 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#9 unnnies

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Posted 10 August 2009 - 01:29 AM

Sophos wouldn't run. I wiped C:\WINDOWS\system32\drivers\SKYNETxiqrkaah.sys and rebooted but was still unable to run MBAM in regular mode. Should I run it in safe mode?

#10 DaChew

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Posted 10 August 2009 - 01:36 AM

Download a new copy of MBAM

Edited by DaChew, 10 August 2009 - 01:37 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#11 unnnies

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Posted 10 August 2009 - 01:43 AM

I should have mentioned that I still cannot run any programs when windows is normally booted. I did try downloading a new copy but it still would not open.

Edited by unnnies, 10 August 2009 - 01:47 AM.


#12 DaChew

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Posted 10 August 2009 - 01:47 AM

Let's get a good look at what's running on that computer.

Please download and run Processexplorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Chewy

No. Try not. Do... or do not. There is no try.

#13 unnnies

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Posted 10 August 2009 - 02:11 AM

I'm not sure if i did this correctly. Is this what you're looking for?

Process PID CPU Description Company Name
System Idle Process 0 100.00
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
csrss.exe 216 Client Server Runtime Process Microsoft Corporation
winlogon.exe 256 Windows NT Logon Application Microsoft Corporation
services.exe 300 Services and Controller app Microsoft Corporation
svchost.exe 468 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 528 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 588 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 312 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 856 Windows Explorer Microsoft Corporation
procexp.exe 1500 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

Edited by unnnies, 10 August 2009 - 02:17 AM.


#14 DaChew

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Posted 10 August 2009 - 02:19 AM

We need a log from normal mode
Chewy

No. Try not. Do... or do not. There is no try.

#15 unnnies

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Posted 10 August 2009 - 02:31 AM

Okay same problem as before, pop up box that warns: "Application cannot be executed. The file procexp.exe is infected. Please activate your antivirus software."

I'm calling it quits for tonight. Thanks everyone, hopefully more trouble shooting tomorrow.

Edited by unnnies, 10 August 2009 - 02:33 AM.





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