Posted 08 August 2009 - 10:34 PM
My daughter has a HP Pavillion Model a6500f 64 bit that is running Vista Home Premium. It has 4 gigs of ram, a 500 gig hard drive, and a dual core processor.
The computer ran fine until tonight. When she turns it on the keyboard is recognized but a blue splash screen for HP comes up that asks to click on esc to go into bios, F10 for setup, etc.
It won't go any further. There appears to be a yellow (or amber) light that lights up right behind the power swith (which does light up.) I can hear the fan is running and the mouse shows that it has power too.
If I press esc, a message comes up that it is entering setup but never does. It just sits there.
I would sure appreciate it if somebody could give me an idea what I might try to do to help her get her computer going again.
Thanks in advance for any and all suggestions.