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Need Help with HP Pavillion


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#1 JazzMahn

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Posted 08 August 2009 - 10:34 PM

My daughter has a HP Pavillion Model a6500f 64 bit that is running Vista Home Premium. It has 4 gigs of ram, a 500 gig hard drive, and a dual core processor.

The computer ran fine until tonight. When she turns it on the keyboard is recognized but a blue splash screen for HP comes up that asks to click on esc to go into bios, F10 for setup, etc.

It won't go any further. There appears to be a yellow (or amber) light that lights up right behind the power swith (which does light up.) I can hear the fan is running and the mouse shows that it has power too.

If I press esc, a message comes up that it is entering setup but never does. It just sits there.

I would sure appreciate it if somebody could give me an idea what I might try to do to help her get her computer going again.

Thanks in advance for any and all suggestions.

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#2 JazzMahn

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Posted 09 August 2009 - 01:26 PM

Solved the problem myself. Opened the tower and changed the port that the SATA drive cable connected to. At least after doing that and restarting the computer I was able to get into BIOS. Showed no hard drive as being recognized. Went to HP's site and found that Seatgate had a problem with some of the hard drives (500, 700, etc.) After calling a technician with HP it was decided that the hard drive had failed (no indication of it failing-it just stopped!!!)

HP is sending a new hard drive and a recovery disk (the recovery partition was on the hard drive that failed. No cost. There was still 50 days left on the warranty.

I guess we were LUCKY!

Thanks for looking at my computer problem.

#3 garmanma

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Posted 09 August 2009 - 01:45 PM

Glad you got it covered under warranty
Mark
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why won't my laptop work?

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