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problems after removing malware


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#1 budmantj

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Posted 08 August 2009 - 09:51 PM

after femoving malware using mal ware bites.....i have lost or windows is not recognizing many of my system 32 files...i can't use any short cut...can't even open programs with having a pop up asking me to open with?..cant use ad or remove files in control panel or ad or remove files...when i start up i receive an error message cannot find ( c:\windows\system32\mssbcgzh.exe ) also receiving error message ( c:\windows\system32\rundl32.exe aplication not found )...how can i fix this problem ?

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#2 Wendy K. Walker

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Posted 09 August 2009 - 03:23 AM

Hi budmantj, and welcome to the Bleeping Computers help forums.

Please tell me that you had backed up your registry BEFORE running Malware Bytes. If you did then you can use that backup to reset your system to its previous condition..., I think.

Depending on what kind of malware you removed it might be prudent to click "Here" and ask for help in the Am I Infected forum.

Tell them what kind of system you have and what you did that led up to your problem and someone with more experience at playing around in the Registry might be able to help you.

EDITED: I just noticed that you said "mal ware bites", was that the actual name of the tool that you ran or was it "Malwarebytes Anti-Malware"? If it was the name that you posted you may have gotten hold of a rouge anti-malware program.

Good Luck,

Wendy

Edited by Wendy K. Walker, 09 August 2009 - 03:30 AM.

TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

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#3 snowdrop

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Posted 09 August 2009 - 03:52 AM

after femoving malware using mal ware bites.....i have lost or windows is not recognizing many of my system 32 files...i can't use any short cut...can't even open programs with having a pop up asking me to open with?..cant use ad or remove files in control panel or ad or remove files...when i start up i receive an error message cannot find ( c:\windows\system32\mssbcgzh.exe ) also receiving error message ( c:\windows\system32\rundl32.exe aplication not found )...how can i fix this problem ?



:thumbsup: :flowers:

Hi

Are you able at all to get off the computer the report from the scan or will it not even let you do that ? ?

The log should be saved automatically and can be viewed by clicking the Logs tab in MBAM.
If you can please copy and paste the contents of that report in your next reply and exit MBAM.

From which site did you download the 'mal ware bites' program as it seems most odd for the normal program to behave in this way

Als, which other scanner programs have you found and tried before this 'accident' happened??

What infection did you apparently have on there?




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