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Infected and redirected


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27 replies to this topic

#1 kmorrissey

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Posted 08 August 2009 - 07:29 PM

Hello-

I was redirected from the "Am I infected? What do I do?" section to here. See my history from that forum: My history. I have included the attach.txt and dds.txt files as well as a HJT log. Thanks for your help!

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#2 Baabiouz

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Posted 09 August 2009 - 01:47 PM

Hello

Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
Posted Image

#3 kmorrissey

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Posted 09 August 2009 - 03:42 PM

I've attached the ComboFix log.

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#4 Baabiouz

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Posted 10 August 2009 - 02:02 AM

Hello :thumbup2:

Step #1
Please click your Start button then Click on Run and type in the following without the quotes: "notepad" Then copy (Ctrl C) and paste (Ctrl V) the following text in the codebox,
File::
c:\windows\system32\dot3dlg32.dll

Folder::
c:\windows\system32\SystemX86

Driver::
iMSPCLOj

Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\e8b7b2bc649]


Save this as CFScript.txt

Posted Image

Refering to the picture above, drag CFScript.txt into ComboFix.exe

When finished, it shall produce a log for you, C:\ComboFix.txt. Post that log in your next reply.

Reboot your computer.

Step #2
Please download ATF-cleaner and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser:

  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser:

  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Step #3
Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
    Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Step #4
Please post Combofix log, Mbam results and a fresh HijackThis log back here :)

Edited by Baabiouz, 10 August 2009 - 02:03 AM.

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#5 kmorrissey

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Posted 10 August 2009 - 11:06 AM

I've attached the requested log files.

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#6 Baabiouz

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Posted 10 August 2009 - 01:30 PM

Hello

Combofix log wasn't correct one. Is there Combofix2 log on C drive? (C:\Combofix2.txt or similar)
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#7 kmorrissey

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Posted 10 August 2009 - 01:59 PM

Sorry, here you go.

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#8 Baabiouz

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Posted 10 August 2009 - 02:10 PM

Hello

Looks good.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 15...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
To Clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start > Settings > Control Panel.
  • Double-click the Java icon.
    -The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    -The Temporary Files Settings dialog box appears.
  • Click "Delete Files".
    -The Delete Temporary Files dialog box appears.
    -There are three options on this window to clear the cache.
    • Delete Files
    • View Applications
    • View Applets
  • Click "OK" on Delete Temporary Files window.
    -Note: This deletes all the Downloaded Applications and Applets from the cache.
  • Click "OK" on Temporary Files Settings window.
  • Close the Java Control Panel.
You can also view these instructions along with screenshots here.


Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Please post Kaspersky results and a fresh HijackThis log back here.
How's your computer working now? :thumbup2:
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#9 kmorrissey

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Posted 10 August 2009 - 02:43 PM

Interesting. When I install the new version of Java I get an error as it tries to "Extract installation" and the installation fails. See screenshots of error messages.

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#10 Baabiouz

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Posted 10 August 2009 - 02:51 PM

Hello :thumbup2:
Have you tried to reboot and then run installation again? If that doesn't help please try download the file again :)
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#11 kmorrissey

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Posted 10 August 2009 - 03:08 PM

Tried several times, to no avail. And Kaspersky won't install without a Java environment present.

#12 kmorrissey

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Posted 10 August 2009 - 03:17 PM

I also upgraded to WinZip v.12, thinking it might have to do with file extraction error. No change; still can't install Java. Same error messages as before.

#13 Baabiouz

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Posted 10 August 2009 - 03:19 PM

Hello

Please try rename installation file example to kmorrissey.exe :thumbup2:
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#14 kmorrissey

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Posted 10 August 2009 - 04:03 PM

Unfortunately it did not work; same error message as before.

#15 kmorrissey

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Posted 10 August 2009 - 04:11 PM

More info: The Java site states that for error message 25099: "This error indicates that the Java installation process has failed. Installation process can fail if process named 'Java Quick Starter ' (jqs.exe) is running and has not terminated after uninstallation." The recommendation is to end the process.

I opened the Windows Task Manager>Processes, however, no process named jqs.exe is running. Strange.




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