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Problem Installing Microsoft Office 2000


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5 replies to this topic

#1 sammyd

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Posted 08 August 2009 - 05:01 PM

Hi, looking for a bit of help.

I'm trying to install Microsoft Office 2000 onto a new harddrive. I get this error message...

This installation package could not be opened. Contact the application vendor to verify that this is a valid windows installer package


I had office running before but recently had a new hard drive added to the pc (the old hard drive is still present). I found a few bits on google saying the windows installer may be clashing with the original installation of office? So I ran Windows Install Clean-up on the old hard drive and removed the office applications, but that didn't help. I also tried updating the windows installer but it was upto date.

I'm running windows XP home, SP3.

If anybody has any ideas I'd be very grateful.

Thanks, Sam.

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#2 Mysterysgames

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Posted 08 August 2009 - 05:09 PM

Have you already tried these steps?
http://support.microsoft.com/kb/236597

#3 sammyd

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Posted 08 August 2009 - 06:29 PM

Thanks for the reply.

Yeh I forgot to mention I'd found that earlier but couldn't really follow the instructions.

If you are trying to install Office 2000
If Office 2000 is not yet installed on your computer, follow these steps:

Open the Windows\Installer folder on your hard disk.
Right-click any file with an .msi extension, and then click Properties.
Repeat step 2 for each .msi file in the Installer folder, and then delete the .msi file for the version of Office that you are trying to install.


I'm unsure where to find the .msi files it mentions and also where is the Windows\Installer folder? I can open the Office disc but I'm not sure what to look for.

Any help appreciated.

Sam

Edited by sammyd, 08 August 2009 - 06:30 PM.


#4 Mysterysgames

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Posted 08 August 2009 - 06:44 PM

The Installer folder is in your Windows folder, however it might be invisible. You can do a system search, then this Installer folder should show up - at least for me it does :thumbsup:

#5 sammyd

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Posted 09 August 2009 - 06:55 AM

Hi thanks again,

I can't find the 'Installer' folder at all, have searched the Windows folder (all files and folders including hidden folders/files) the only two files it finds are PF files. Don't know if they have any relevance but the two files are 'WindowsInstaller-KB893803-V2--2D263128.pf' and 'WindowsInstaller-KB893803-V2--390F0EDE.pf'. Do you know if the Installer folder is always present no matter what? Or is it something that could be missing and an update from microsoft can add/update?

After opening the disc the windows installer box pops up 'preparing to install' then obviously stops and gives me the error message. Can security programs like AVG interfere with the installer or would the error message relate to that if it were the case? Can I delete the Installer and anything else related from the registry and start again with a fresh update/download?

Thanks again for any help.

Sam

#6 hamluis

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Posted 09 August 2009 - 09:11 AM

FWIW: Yes, you should have a folder (Installer) in the Windows folder.

I would try running sfc /scannow or doing a repair install, based on the premise that there may be other key system files missing/damaged.

Louis




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