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activated antivirus 2010 HELP!


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#1 hodg33

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Posted 08 August 2009 - 03:52 PM

I have the 'activated antivirus pro 2010'; I have followed several instructions but each time the recommended malwarebytes program fails to open. I have 'end process' on two files in my task manager to allow the download; I have renamed the download file (to trick the virus?), but each time the program fails to launch. I'm at my wits end.

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#2 Computer Pro

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Posted 08 August 2009 - 05:27 PM

Hello and welcome to Bleeping Computer.

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let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#3 hodg33

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Posted 08 August 2009 - 07:51 PM

You are a GOD! I changed the name to winlogin and it worked. caught 60+ items. here is the log:

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 2

8/8/2009 8:37:47 PM
mbam-log-2009-08-08 (20-37-47).txt

Scan type: Quick Scan
Objects scanned: 93502
Time elapsed: 6 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 22
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 3
Files Infected: 50

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\dddesot.dll (Rogue.ASC-AntiSpyware) -> Delete on reboot.
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{f54af7de-6038-4026-8433-cc30e3f17212} (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f54af7de-6038-4026-8433-cc30e3f17212} (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f54af7de-6038-4026-8433-cc30e3f17212} (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e24211b3-a78a-c6a9-d317-70979ace5058} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\antippro2009_12 (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\antippro2009_12 (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\antippro2009_12 (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Win AntiVirus Pro (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_ANTIPPRO2009_12 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Windows antiVirus pro (Rogue.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NordBull (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\exefile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (C:\WINDOWS\system32\desot.exe "%1" %*) Good: ("%1" %*) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Windows AntiVirus Pro (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\dddesot.dll (Rogue.ASC-AntiSpyware) -> Delete on reboot.
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\svchast.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\desot.exe (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\msvcm80.dll (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\msvcp80.dll (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\msvcr80.dll (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\Windows Antivirus Pro.exe (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\dbsinit.exe (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\wispex.html (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\i1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\i2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\i3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\j1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\j2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\j3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\jj1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\jj2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\jj3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\l1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\l2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\l3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\pix.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\t1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\t2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\up1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\up2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\w1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\w11.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\w2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\w3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\w3.jpg (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\wt1.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\wt2.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\tmp\images\wt3.gif (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bennuar.old (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sonhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\msa.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\aaron\Local Settings\Temp\xpre.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\aaron\Local Settings\Temp\b.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\onhelp.htm (Rogue.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wispex.html (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bincd32.dat (Malware.Trace) -> Quarantined and deleted successfully.


Is there anything else I need to do? The scan indicated that several files could not be removed except as a 'delete file' item at reboot; I did reboot and everything seems to work so far.

#4 hodg33

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Posted 08 August 2009 - 08:22 PM

rescanned and caught two more files; here's the second log

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 2

8/8/2009 9:21:13 PM
mbam-log-2009-08-08 (21-21-13).txt

Scan type: Quick Scan
Objects scanned: 94519
Time elapsed: 6 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#5 Computer Pro

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Posted 08 August 2009 - 09:11 PM

Ok, next, let's run RootRepeal, it looks like you have a rootkit.

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#6 hodg33

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Posted 08 August 2009 - 09:31 PM

here is the rootrepeal log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/08 22:29
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP2
==================================================

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\Prefetch\ROOTREPEAL.EXE-33A5A5EB.pf
Status: Visible to the Windows API, but not on disk.

Path: C:\WINDOWS\system32\SKYNETgnvvadsb.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETqogdtwwu.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETuanfomxh.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETvwvfhsmh.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACaewlcdlxfg.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACbtayafffsq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACbvtqudwcxy.db
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACbxrcewdrlw.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACcnithipqqt.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACedjslxpuut.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\uacinit.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\UACqyjpbbecxy.dll
Status: Invisible to the Windows API!

Path: c:\windows\temp\sqlite_txrli2rovnxl2da
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_udysuir3ap4mzyb
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_jrs1cjkvpk83hgk
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_ldv4xdlilqvsox7
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_b9e7h81jw7lttlv
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_rshx2q87v3ez25k
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_ym9tdphzeknvtfx
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_zm1kq1dza0ddlms
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: C:\WINDOWS\Temp\UAC3be1.tmp
Status: Invisible to the Windows API!

Path: c:\windows\temp\sqlite_xbsrwd1pk649pfb
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: C:\WINDOWS\system32\drivers\SKYNETedbrudla.sys
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\UACmbhloubuud.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\aaron\Local Settings\Temp\UACe369.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb
Status: Invisible to the Windows API!

#7 Computer Pro

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Posted 08 August 2009 - 09:32 PM

Path: C:\WINDOWS\system32\drivers\SKYNETedbrudla.sys
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\UACmbhloubuud.sys
Status: Invisible to the Windows API!


Please right click both of these files, and select *Wipe File*. Then reboot and run a Quick Scan with Malwarebytes. Then post the log
Computer Pro

#8 squidlo

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Posted 08 August 2009 - 09:44 PM

I also have antispyware 2010, and malwarebytes will start temp if I re install it, but disappears after 10 sec. I've tried to rename the mbam.exe winlogon.exe but it won't allow it and if I try to run from the desktop it says Windows cannot acces the specified device, path, or file. You may not have appropriate permissions to access the item (I'm set as administrator). Can someone help? Is there another program that will remove it besides malwarebytes?

#9 Computer Pro

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Posted 08 August 2009 - 09:45 PM

Squidlo,

Please start your own topic as it will prevent confusion from all involved.
Computer Pro

#10 hodg33

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Posted 08 August 2009 - 10:23 PM

deleted the two files; upon reboot, mcafee detected and quarantined several trojans. ran scan again and detected 10ish files, here is the log

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 2

8/8/2009 11:14:18 PM
mbam-log-2009-08-08 (23-14-18).txt

Scan type: Quick Scan
Objects scanned: 93276
Time elapsed: 11 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\UACbxrcewdrlw.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETqogdtwwu.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETvwvfhsmh.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETgnvvadsb.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SKYNETuanfomxh.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACaewlcdlxfg.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACedjslxpuut.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\SKYNETedbrudla.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\UACmbhloubuud.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#11 Computer Pro

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Posted 08 August 2009 - 10:25 PM

Good, that got the rootkit out. Next:



Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#12 hodg33

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Posted 09 August 2009 - 11:24 AM

did both scan program, ATF worked fine, and Super found no issues, see log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/09/2009 at 10:07 AM

Application Version : 4.27.1002

Core Rules Database Version : 4046
Trace Rules Database Version: 1986

Scan type : Complete Scan
Total Scan Time : 02:36:18

Memory items scanned : 260
Memory threats detected : 0
Registry items scanned : 4711
Registry threats detected : 0
File items scanned : 34672
File threats detected : 0


should I run Malwarebytes again or am I clean? thanks

#13 Computer Pro

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Posted 09 August 2009 - 02:02 PM

Everything is looking clean. Update Malwarebytes and run a Quick Scan. If it comes back clean then follow the instructions below. If it doesnt come back clean, then please post the log here for further instructions.

If the log comes back clean:

8. Close/Exit Spybot Search and Destroy
Create a new Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "Ok"
Disk Cleanup will scan your files for several minutes, then open.
Click the "More Options" Tab.
Click the "Clean up" button under System Restore.
Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
Click Yes, then click Ok.
Click Yes again when prompted with "Are you sure you want to perform these actions?"
Disk Cleanup will remove the files and close automatically.
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#14 hodg33

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Posted 10 August 2009 - 09:27 PM

All set; set up a new restore and clean up the previous files. THANK YOU for your help...I'm beside myself with gratitude and you've helped me save unnecessary time and money.

#15 Computer Pro

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Posted 12 August 2009 - 10:37 AM

Your so very welcome. Enjoy your clean machine :thumbsup:
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