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Something Blocking Malwarbytes, McAfee, AND HIJACKthis


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#1 shotgunwilly

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Posted 08 August 2009 - 03:43 PM

I've got a big problem. I can't run any of the Antispyware/virus programs. If I download them, install them, and try to run them they close adruptly seconds into a scan. After that, I can't even open them. Something is blocking them from running. I had the "Windows Antivirus Pro" infection on my computer, tried removing it via the detailed instruction on this site, yet when I end the processes, and try to run Malwarbytes something is still blocking it. Again, I can't even run HIJACKthis. Not even in Safe mode. Even in safe mode I have Windows Antivirus Pro pop up.

I am also suspicious of a process in Windows Task Manager running in Safe Mode right now. AcroRd32.exe I'm guessing it's suppose to be Adobe Acrobat Reader? But I'm not using that application nor is it open. Any help to my problems will be much appreciated.

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#2 shotgunwilly

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Posted 08 August 2009 - 10:37 PM

I know yall are busy, but I need some help.

Also, if it helps... I noticed b.exe running yesterday in normal mode. I've got something blocking my software from running scans, etc.

#3 Computer Pro

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Posted 08 August 2009 - 10:42 PM

Hello and welcome to Bleeping Computer.

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Lets try to get Malwarebytes to run:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#4 shotgunwilly

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Posted 08 August 2009 - 10:46 PM

This looks like an automated message but... I tried that. "Cannot rename: Access is Denied."

#5 Computer Pro

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Posted 08 August 2009 - 10:47 PM

This is not an automated message. I assure you of that. Could you try to rename the file in Safe Mode?
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#6 shotgunwilly

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Posted 08 August 2009 - 10:51 PM

Sorry, I had just seen that before. Yea, I'm in Safe Mode trying to rename it and that's what happens.

#7 Computer Pro

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Posted 08 August 2009 - 10:53 PM

Its just my standard first reply post, because the top two paragraphs are always the same.

Let's try RootRepeal


Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
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#8 shotgunwilly

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Posted 08 August 2009 - 11:02 PM

Will do. One question, I'm in Safe Mode with networking now, is it ok to try that here now?

#9 Computer Pro

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Posted 08 August 2009 - 11:04 PM

Try in normal mode first, and then if the scanner results in a crash report, then try in Safe Mode
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#10 shotgunwilly

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Posted 08 August 2009 - 11:15 PM

Great... now I can't even see the bottom of this page and your post. It just cuts off and has an Url at the bottom where your post should be. Hopefully, I can see this when i post it, and therefor yours too.

#11 Computer Pro

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Posted 08 August 2009 - 11:16 PM

Are you able to see the post?
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#12 shotgunwilly

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Posted 08 August 2009 - 11:41 PM

I can see it in the reply mode.

Ok, I tried it in Normal mode. I downloaded the file, and it opened, and I started a scan and about a minute or two in it closed adruptly. I did manage to write down what it did post before it did. All it had was "c:\hiberfil.sys Locked to Windows API!" and "c:\windows\install.txt Size Mismatch."

Notes: When I went to use BitZipper or whatever, it showed a message that another program was trying to read the file instead, or something like that. It asked if I wanted BitZipper to maintain control of it or something so I said yea. Then opened the file.

I opened Task Manager in Normal mode and noticed two processes that are probably not good. b.exe... using alot of Memory, and one called Mcshield.exe, also using alot.

#13 Computer Pro

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Posted 08 August 2009 - 11:42 PM

Ok, lets try Sophos

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro

#14 shotgunwilly

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Posted 08 August 2009 - 11:48 PM

Alright, I'll give that a shot. Did you want me to try RootRepeal in Safe Mode first? Or just try this one. In Normal, or Safe Mode?

#15 Computer Pro

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Posted 08 August 2009 - 11:49 PM

Try RootRepeal in Safe Mode first. And then if that fails, then try Sophos in Normal first, and then if that fails, then try Sophos in Safe Mode.
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